It takes about 1/2 an hour to ring up one customer. While I'm doing that, three others wait and end up leaving because it takes so long. Do they get faster ringing up and stocking with practice like it did in Sims2?
Also, I've got crowds of people in the bakery, but rarely does anyone even look at the products even after I greet and do the sales interactions.
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As for the bakery, I don't know. Are you sure everything is put for sale and not for a crazy profit? Can the customers reach the baked goods?