The Sims 4 Headphones Question

PurpleNightOwl

I've got the Sims 4 headphones that are specifically designed for the game. I haven't used them very much but recently they don't seem to work. I plug them in and sound still comes out of the speakers instead. It's annoying because they weren't exactly cheap. I tried plugging them in and out, didn't work. In-game settings, same thing. Any suggestions? I'm not buying new ones because there must be something I'm not doing.

elanorbreton

Have you tried plugging them in to the rear headphone socket (or the front, whichever one you didn't use before)? You could also try plugging them into a personal stereo or something and see if they work in that.

Edit: Ah, it looks like they are a USB headphone, so I guess you can only try them in a different USB socket.

phoebebebe13

If I have the correct web this should be the company that issued these headphone. Did they come with a warranty? You should contact where you bought them from

http://steelseries.com/products/games/the-sims-4/steelseries-the-sims-4-headset

Here is a full review on the headphones

The headset does require software installation for full functionality. As per the instructions on the back of the box the SteelSeries Engine software was downloaded (here) and installed. Version 3.2.9 was used throughout testing.

http://www.pcgameware.co.uk/reviews/headsets/steelseries-sims-4-gaming-headset-review/

PurpleNightOwl

I didn't know it required software installation. I got mine from Game (UK). I don't remember downloading anything. I think I got my headphones soon after I got The Sims 4, with the game guide. They've worked before but I've not used them for a while.

weetzie

I do not think I had to install software unless I wanted to change the colours, but you DO need to go into your audio settings and set it as the input or output device.

SimplyJen

Correct, that software is not needed and only changes the colors of the plumbob like weetzie mentioned.

Don't know what to tell you why it won't work.. If you can find anything else like another computer maybe to try it out. It could be a faulty USB port on your computer.

phoebebebe13

according to that web I posted they tell you where to get the download to make the headphones work properly as they were intended to work.

I have a gaming mouse and it requires download installation to work as a gaming mouse though it does not work with the sims games so I use it as a regular mouse.

SimplyJen

phoebebebe13 wrote: »

according to that web I posted they tell you where to get the download to make the headphones work properly as they were intended to work.

I have a gaming mouse and it requires download installation to work as a gaming mouse though it does not work with the sims games so I use it as a regular mouse.

That website is probably talking about taking advantage of the plumbob color feature that requires the program. The OP mentioned the mouse worked before and she did not install the program.

I do not have the Sims 4 headset but I do have the mouse. I only used the program for the plumbob color all though it had macro settings as well. On my new computer I chose to skip the program this time out of pure laziness and my mouse still works fine.. I just have the default green colored plumbob until I download the program.

I'm not trying to pick on you, just pointing this out.

SimplyJen

@PurpleNightOwl Does the headset even light up when you plug it in?

Shannen

@purplenightowl Could you go into control panel, hardware and sound, sound.

In the sound menu scroll down under playback and make sure that the headset as a green tick by it. If no, right click and select enable. I have mine also set to default but I believe that is more of a personal choose as my speakers make me go off balance but if it is ticked and isn't set to default, set it to default and see if that helps.

Good luck

phoebebebe13

Simasaurus09 wrote: »

phoebebebe13 wrote: »

according to that web I posted they tell you where to get the download to make the headphones work properly as they were intended to work.

I have a gaming mouse and it requires download installation to work as a gaming mouse though it does not work with the sims games so I use it as a regular mouse.

That website is probably talking about taking advantage of the plumbob color feature that requires the program. The OP mentioned the mouse worked before and she did not install the program.

I do not have the Sims 4 headset but I do have the mouse. I only used the program for the plumbob color all though it had macro settings as well. On my new computer I chose to skip the program this time out of pure laziness and my mouse still works fine.. I just have the default green colored plumbob until I download the program.

I'm not trying to pick on you, just pointing this out.

OP wants to know about the download for the headphones because op did not know there was one. I only mentioned that gaming mouses in general require downloads to work. I dont own a sims mouse or headphones.

PurpleNightOwl

The lights on the plumbobs light up and everything, so they do work. It's just that when I plug them in and then load my game, sound comes out of the speakers and not the headphones. Unplugging and replugging them doesn't work. Maybe I need to go into sound settings in the Control Panel and set them up there.
P.S. Thanks for all your help. I really appreciate it.

NightmareCandle

PurpleNightOwl wrote: »

The lights on the plumbobs light up and everything, so they do work. It's just that when I plug them in and then load my game, sound comes out of the speakers and not the headphones. Unplugging and replugging them doesn't work. Maybe I need to go into sound settings in the Control Panel and set them up there.
P.S. Thanks for all your help. I really appreciate it.

You can't just plug them in and they take over the computer's sound - your speakers are still default until you tell the computer that the headphones should be, so the sound won't come from the headphones until then.

I keep mine plugged in constantly (hanging on my wall, glowing red, being awesome, all that jazz) and switch with the sound settings (by right clicking the volume icon and selecting "Playback Devices" - I'm on Windows 8.1).

MeTime85

Ok, how do you get it to show up in playback devices?

Colton147147

MeTime85 wrote: »

Ok, how do you get it to show up in playback devices?

Once you have plugged in your headset (assuming it is what you have) via USB (assuming it is USB), right-click on the volume button in the bottom right corner and click playback devices.

Your headset should appear in the menu. Click on the headset and click set default.

It should work with any headset, headphones, etc. since it is the same process.

I recommend to install the SteelSeries engine as well.
https://steelseries.com/engine

MeTime85

Ive installed engine 3, since that is the engine for win 7 or older. It still wont work

Colton147147

Have you did the process that I've mentioned?

Colton147147

This thread may be of help.
http://answers.microsoft.com/en-us/windows/forum/windows_vista-pictures/usb-headset-not-detected/bd4d8861-d005-4dea-b4a2-fa8432974c2a