This has happened to me a couple of times... Where I will go to the "manage worlds" screen and click to start playing a new household... and it will go to a loading screen... and then pop back out to the world view again. I've even deleted games and started new ones... and it keeps happening every once in a while... Anyone else have this issue?
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http://answers.ea.com/t5/The-Sims-4/Info-Request-Loading-family-just-loads-Map-again/td-p/4137595/page/10
Hopefully, the more people who fill out those questions will bring more insight to the issue. I hope they can fix the issue before 2015, it's already been almost 10 days since I've been able to play The Sims 4.
Simmer since 2001.