Hi Simmers,
We have a great community full of creative and very helpful players.
If you're running into some technical issues such as crashing/freezing, please go to The Sims 4 section of Answer's HQ:
http://answers.ea.com/t5/The-Sims-4/bd-p/The-Sims-4
If you're experiencing gameplay bugs, report them here:
http://answers.ea.com/t5/The-Sims-4-Bug-Reports/bd-p/The-Sims-4-Bugs
There you will find a lot of helpful Heroes who can help get your game going
.