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    Game keeps crashing

    «1
    xHareHarexxHareHarex Posts: 536 Member
    in PC - Technical Discussions
    So, I just got the game like 2 hours ago and it loaded the first time, but now keeps crashing.
    I changed my settings to Medium and it started crashing since then.
    I also have the --no_tutorial game rule on.
    My game is a virgin game, NO MODS.
    Anyone knows how to solve it ?
    BvVCNKLIEAEit3I.png

    Comments

    • Options
      bob007bob007 Posts: 10,062 Member
      Is your computer a pc or mac? Do you get any error messages? Does the game crash to desktop?
      I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
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      xHareHarexxHareHarex Posts: 536 Member
      My computer is a pc. I don't get any error messages, it just crashes. I use window-fullscreen.
      BvVCNKLIEAEit3I.png
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      xHareHarexxHareHarex Posts: 536 Member
      Crashed. Again.
      BvVCNKLIEAEit3I.png
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      bob007bob007 Posts: 10,062 Member
      edited September 2014
      Is your computer up to date especially the video driver? How much video memory does your computer have? Use dxdiag to find this data.

      add: that's DEDICATED video memory
      I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
    • Options
      SimChelle1982SimChelle1982 Posts: 2,666 Member
      Did you check to see if windows and your graphic drivers are updated?
      15172699815_7cdb04275d_o.png
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      xHareHarexxHareHarex Posts: 536 Member
      My windows it up to date.
      BvVCNKLIEAEit3I.png
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      xHareHarexxHareHarex Posts: 536 Member
      Uninstalling to install again... uugh...
      BvVCNKLIEAEit3I.png
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      purplesims22purplesims22 Posts: 35 New Member
      Mine's crashing on loading screens. Everything is up-to-date
    • Options
      bob007bob007 Posts: 10,062 Member
      Time to post your computer's dxdiag.
      I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
    • Options
      purplesims22purplesims22 Posts: 35 New Member
      Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535)
      Language: English (Regional Setting: English)
      System Manufacturer: GATEWAY
      System Model: GT5052B
      BIOS: Default System BIOS
      Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs), ~2.8GHz
      Memory: 3070MB RAM
      Page File: 1426MB used, 4960MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      DxDiag Version: 7.00.6002.18107 32bit Unicode

      Card name: NVIDIA GeForce 8800 GT
      Manufacturer: NVIDIA
      Chip type: GeForce 8800 GT
      DAC type: Integrated RAMDAC
      Device Key: Enum\PCI\VEN_10DE&DEV_0611&SUBSYS_23331682&REV_A2
      Display Memory: 1776 MB
      Dedicated Memory: 497 MB
      Shared Memory: 1278 MB
      Current Mode: 1920 x 1080 (32 bit) (60Hz)
      Monitor: Generic PnP Monitor

      I'm sure it's a bug with the game. It has hanged on loading screens twice in 6 hours. No response after 15 minutes
    • Options
      xHareHarexxHareHarex Posts: 536 Member
      NVIDIA's are not supported ??
      BvVCNKLIEAEit3I.png
    • Options
      carlymichellecarlymichelle Posts: 3,402 Member
      edited September 2014
      xHareHarex wrote: »
      NVIDIA's are not supported ??

      yes they are mine plays fine but no yours isnt
    • Options
      purplesims22purplesims22 Posts: 35 New Member
      Of course Nvidia is supported! Most cards are Nvidia anyway
    • Options
      carlymichellecarlymichelle Posts: 3,402 Member
      actully 8800 is supported but it is a very old low end card
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      purplesims22purplesims22 Posts: 35 New Member
      It works well with all my other games. And Windows rates it 5.9 on my system. Anyway, the card isn't causing my problem
    • Options
      xHareHarexxHareHarex Posts: 536 Member
      I read somewhere that NVIDIA'S weren't, probably mistook. Mine is a AMD Radeon HD.
      BvVCNKLIEAEit3I.png
    • Options
      carlymichellecarlymichelle Posts: 3,402 Member
      you got it backwoods HD anything is not really supported for sims 4
    • Options
      luthienrisingluthienrising Posts: 37,628 Member
      edited September 2014
      A couple of few things I've seen noted:
      - be sure you're installed on the C: drive, not a different drive
      - check that your system isn't trying to play in compatibility mode
      - try removing the contents of Tray if you copied things there from the demo
      EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
    • Options
      xHareHarexxHareHarex Posts: 536 Member
      carlymichelle wrote: »
      you got it backwoods HD anything is not really supported for sims 4


      It is. I checked it twice.
      BvVCNKLIEAEit3I.png
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      MariaandrewsxMariaandrewsx Posts: 9 New Member
      My game is also crashing, only had installed for 3 hours max! I think everything is up to date, any tips?
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      carlymichellecarlymichelle Posts: 3,402 Member
      xHareHarex wrote: »
      carlymichelle wrote: »
      you got it backwoods HD anything is not really supported for sims 4


      It is. I checked it twice.

      no it isnt you get deformed babies etc and crashing
    • Options
      xHareHarexxHareHarex Posts: 536 Member
      @luthienrising wrote: »
      A couple of few things I've seen noted:
      - be sure you're installed on the C: drive, not a different drive
      - check that your system isn't trying to play in compatibility mode
      - try removing the contents of Tray if you copied things there from the demo

      Can't check since it's re-installing.
      BvVCNKLIEAEit3I.png
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      ceejay402ceejay402 Posts: 24,507 Member
      @xHareHarex if you continue crashing issues please post computer specs
      to post hit windows key + R. enter dxdiag and select ok to run report. then select "Save all information" and a notepad doc will open. copy/paste the whole long report here. If you have win 8/8.1 you may need to copy/paste the report into two threads, thanks!

      carlymichelle wrote: »
      xHareHarex wrote: »
      carlymichelle wrote: »
      you got it backwoods HD anything is not really supported for sims 4


      It is. I checked it twice.

      no it isnt you get deformed babies etc and crashing
      yes she is right, carly there are many cards that are officially supported by the game radeon HD is one. this is an amd line. you are thinking of intel and even there officially there is support. support and performance are two different things
    • Options
      carlymichellecarlymichelle Posts: 3,402 Member
      thanks ceejay xxxx i got confused i like to try and help
    • Options
      xHareHarexxHareHarex Posts: 536 Member
      ceejay402 wrote: »
      @xHareHarex if you continue crashing issues please post computer specs
      to post hit windows key + R. enter dxdiag and select ok to run report. then select "Save all information" and a notepad doc will open.

      Re-installing. Will wait and see.
      BvVCNKLIEAEit3I.png
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