Hey Everyone,
I got my TS2 Ultimate Collection yesterday, but only after calling into customer service again, AFTER they gave me the code. The person I chatted with online who gave me the code told me that I should wait a few days and then TS2 Ultimate Collection would be in my Origin.
But after refreshing and refreshing for a week, I got frustrated and called customer service with the "Call Back" option. When the person called me, he apologized for the other attendant's mistake and said that players who want TS3UC have to call in to ask for it--it will not just appear in Origin.
So, if you are still waiting, call in and explain that you have TS2 on Origin, and that you need TS2UC still.
Also, if you have a physical copy, and/or you do not have the code for the game, you are first going to have to contact them to put the regular TS2 in your Origin in the first place. If you do not have your game code, try searching online for a code to the game. This is not unethical, as someone has previously stated, because codes can be used an unlimited amount of times.
Happy Simming!
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This is not good advice. When I contacted them to get my copy of TS2UC, I provided them with the code from my physical copy. I had unknowingly registered it to an old account with a username I could no longer recall. Since I could not provide that detail, they asked me for my date of birth instead. And because I provided the correct date of birth, they added the UC to my account.
If people start searching for codes online and using those, if the game has previously been registered under that code, then the reps are going to cotton on when people cannot provide the correct details. Who knows, it may get you blacklisted, so I do NOT advise doing this.
I completely disagree.
1) If you search for a code online and find one, then that code has obviously been posted freely by the owner for people to use.
2) If someone were to find themselves in a situation like the one you described, where they are being asked for more details than they have, the solution is simple: close the chat, or hang up. There is no threat of being blacklisted, unless you yourself take the situation to that point.
Anyway, the point of this thread was to let people know that The Sims 2 Ultimate Collection may NOT automatically show up in your Origin, so if you have been waiting for a while, then try calling in.
Just because the person who posted it doesn't mind people using their code, EA does. EA will ONLY give the game out to people who the code is registered to.
And if the code is not registered EA will likely ask for picture proof you own the game.
And the locations of these codes may not be in the safest places for people to visit with regards to computer safety.
-my nickname was taken on twitter