Don't know if this has already been suggested, but check the big compilations before buying individual sets:
I own most of the Faire Folk set but was missing some items from the Faire Folk Attire set.
My discounts were:
Faire Folk Attire (own 42%) - buy for 360 points
Faire Folk Furnishings and Attire (own 67%) - buy for 60 points
Make a Wish Compilation (which includes Faire Folk Attire) - FREE
I have a similar situation with:
Interior Castle Set (own 17% - which I got free on a weekend promotion) - buy for 360 points,
but is FREE for me in the Best of 2010 Compilation set (own 87%).
Also, the Happy Holidays to your Furry Friends (which shows as 350 pts. and not included in the Complete Your Set promotion) is FREE for me in the December 2011 Compilation.
I do own most of the store, so this won't work for everyone.
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Go for the big free stuff first (refresh the page first and don't have any other store page tabs open, apparently that helps the problem) and keep checking sets/compilations that you did before because as some items are in more than 1 compilation/set it could then make other sets free. Then go for the lower priced sets and hopefully those will lower the prices of the other sets you want.
I had a similar problem with being charged 700 for a free set and I got the SP back after including a link to the FAQ which showed them that I was charged for something that should have been free. You should make it clear to them that this is a glitch of the new feature. It is affecting a lot of people so I am sure they are trying to get their points back as well.
But I am only getting sets that cost more than the amount of points I have to make sure I wont lose anything. Hopefully by next week they will have fixed everything so I can get the lower priced sets.
keep trying and get some screenshots for proof i you can
Follow me on the Sims 4 Gallery - ID 'MariannaSims'
Then I checked the compilations and found it in a compilation. The hair I wanted was the only thing missing from that compilation so I got it and it cost me 75 points.
I checked and that is what I was charged.
I also discovered a dress in the costume compilation. I thought I had that dress but it shows I don't. I eventually tracked it down as being in the Romanza Bridal Party set. I own the set and it has the Blue download button. But it also shows that I own only 1 item in the set. It is something that I obviously purchased twice before I realised the Romanza Bridal Party set items always show as not owned. Even though I purchased it as the set and not as part of a compilation.
https://www.youtube.com/channel/UCuW44b3uCMtCSaq4gwC8EZg