Well, I just bought the world bundle that came with Monte Vista and Hidden Springs. I installed them in the order listed. It said it was successful, but I looked at my launcher and didn't see them there. Then I loaded up my game. I couldn't even find Monte Vista. I clicked on Hidden Springs and it told me I could buy it for 2,000 sim points. I'm confused. I thought I already bought it.. Also, it didn't ask me for the code required when I installed. It either skipped the installation process or it went by really fast. I tried deleting my cache files and guess what that did? Just deleted all my custom worlds... and custom content. Yay. I think it's because I accidentally deleted them while the game was still quitting..
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Sorry I can't be much help with the other stuff, but if you deleted them by accident could you look to see if they are in the recycle bin? Maybe, I don't know. Sorry I can't be of more help :? I'd ask one of the EA store team if I were you.