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    So I made the mistake of messing with my sims files PLEASE HELP [[[SOLVED]]]

    «1
    Maygin_RaiMaygin_Rai Posts: 30 New Member
    in The Sims 3 Help & Technical Discussion
    I was actually messing with AVG trying clear space and I ended up what I thought was deleting duplicated files and I didn't check what was what. Anyways I think from brief internet research is I messed up with my DCCache and DCBackup folders/files cause they don't exist any more.

    What led me to believe that was I was trying to solve the "There was an error during start up check the log for more details." message and clearing the DCCache and DCBackup folders seemed to solve it for people.

    I can't find those things which should just be in "C:\Program Files (x86)\Electronic Arts\The Sims 3" area. I have a windows 7 64 bit computer. Please someone help me solve this I'd really like to play.

    **EDIT** So I ended up finding my files and even the log that it's talking about which says this:

    "2013/02/12|22:24:45|assetId: 3500875|Exchange Download Failure. CRC Error. Likely file got corrupted in transit.||||Build Version: 17.0.77.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|"

    I'm not sure exactly what it's talking about or how to go about fixing it..


    [SOLVED]
    So I ended up giving up trying for myself and let my more tech savvy boyfriend handle it he ended up uninstalling and re installing everything including expansion packs and now everything works.

    Comments

    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      What you meant to do I think is delete the cache files like this:

      http://sims3.crinrict.com/en/2011/01/faq-delete-your-cache-files.html

      Now that you deleted your dccache files, you have to reinstall your store items.

      1. Delete the files in installedworlds folder.
      2. In the Launcher, Downloads tab, Select All.
      3. Click Install.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      What you meant to do I think is delete the cache files like this:

      http://sims3.crinrict.com/en/2011/01/faq-delete-your-cache-files.html

      Now that you deleted your dccache files, you have to reinstall your store items.

      1. Delete the files in installedworlds folder.
      2. In the Launcher, Downloads tab, Select All.
      3. Click Install.

      I deleted the cache files, but I'm not sure how to re-install the store content if I can't open the launcher..
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      Reinstall Origin

      http://www.origin.com/download

      Also, after that log out of and back into Origin.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      **EDIT** So I ended up finding my files and even the log that it's talking about which says this:

      "2013/02/12|22:24:45|assetId: 3500875|Exchange Download Failure. CRC Error. Likely file got corrupted in transit.||||Build Version: 17.0.77.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|"

      I'm not sure exactly what it's talking about or how to go about fixing it..
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      DawnLBrown wrote:
      Reinstall Origin

      http://www.origin.com/download

      Also, after that log out of and back into Origin.

      Did you do this? Also, are you updated to the most current patch 1.50?

      If not, use the Super Patcher.

      http://forum.thesims3.com/jforum/posts/list/175477.page

      Edit: If you do need to patch, temporarily move The Sims 3 folder to your Desktop while patching.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      DawnLBrown wrote:
      Reinstall Origin

      http://www.origin.com/download

      Also, after that log out of and back into Origin.

      Did you do this? Also, are you updated to the most current patch 1.50?

      If not, use the Super Patcher.

      http://forum.thesims3.com/jforum/posts/list/175477.page

      Edit: If you do need to patch, temporarily move The Sims 3 folder to your Desktop while patching.

      No I just installed university and like usual it wants to update so that's what I was trying to do. I'm doing that manual update link now although I'm 98% sure my game was up to 1.50 patch I don't remember the decimals after that though.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      Maygin_Rai wrote:
      DawnLBrown wrote:
      DawnLBrown wrote:
      Reinstall Origin

      http://www.origin.com/download

      Also, after that log out of and back into Origin.

      Did you do this? Also, are you updated to the most current patch 1.50?

      If not, use the Super Patcher.

      http://forum.thesims3.com/jforum/posts/list/175477.page

      Edit: If you do need to patch, temporarily move The Sims 3 folder to your Desktop while patching.

      No I just installed university and like usual it wants to update so that's what I was trying to do. I'm doing that manual update link now although I'm 98% sure my game was up to 1.50 patch I don't remember the decimals after that though.


      Alright re-installed the patch still not working.
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      Ok, try the following to do a factory resetting of your game to test if your userdata is causing the issue.

      Move the The Sims 3 folder from \My Documents\Electronic Arts\ to the Desktop. Play your game and see if you have the same issues. Don't save anything. Post your results back here.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      Ok, try the following to do a factory resetting of your game to test if your userdata is causing the issue.

      Move the The Sims 3 folder from \My Documents\Electronic Arts\ to the Desktop. Play your game and see if you have the same issues. Don't save anything. Post your results back here.

      Same message comes up, I think it has something to do with what it says in the log.


      "2013/02/12|22:24:45|assetId: 3500875|Exchange Download Failure. CRC Error. Likely file got corrupted in transit.||||Build Version: 17.0.77.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|"

      But I don't know how to fix what it's talking about.
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      What did you mean by this -

      "I can't find those things which should just be in "C:\Program Files (x86)\Electronic Arts\The Sims 3" area."
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      What did you mean by this -

      "I can't find those things which should just be in "C:\Program Files (x86)\Electronic Arts\The Sims 3" area."

      The DCCach and DCBackup, but I found them this morning, along with the log it talks about in the message when I open up the launcher.
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      It sounds like you need to reinstall your base game.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      It sounds like you need to reinstall your base game.
      I was afraid of that.
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      You are aware you can reinstall just your base game and not have to reinstall any EPs or anything right? The base game and EPs can now be installed out of order.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      You are aware you can reinstall just your base game and not have to reinstall any EPs or anything right? The base game and EPs can now be installed out of order.

      Wasn't aware but I figured I'd try to just uninstall and re-install the base game and it's working at a slow 6% so that's good cause I have a lot of expansion and stuffs installed. Thank you for your help. :]
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      You're welcome. Let me know if it works.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      You're welcome. Let me know if it works.

      The message appeared again..
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      You do realize that error message in the log is dated 2/12/2013 right? Was it the only error message in the log?
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      What happens when you try to start the Launcher. Do you get an error message? If so, what is it exactly?
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      You do realize that error message in the log is dated 2/12/2013 right? Was it the only error message in the log?

      Yeah it was, however now the log looks like this and I don't know what I'm looking at:




      === Application info ===
      Name: Sims3
      Version:
      Build: Release
      === Rating info ===
      GPU: 5 GPU Memory: 4 CPU: 3 RAM: 3 CPU Speed: 2800 Threading: 3
      Adjusted CPU: 3334 RAM: 2814 Adjusted RAM: 2302 Cores: 2
      === Machine info ===
      OS version: Windows 7 6.1.7601 Service Pack 1
      OS prod type: 0
      OS major ver: 6
      OS minor ver: 1
      OS SP major ver: 1
      OS SP minor ver: 0
      OS is 64Bit: 1
      CPU: AuthenticAMD
      Brand: AMD Athlon(tm) II X2 240 Processor
      Family: 15
      Model: 6
      Cores: 2
      HT: 0
      x64: 0
      Memory: 2814MB
      Free memory: 703MB
      User: Megan
      Computer: MEGAN-PC
      === Graphics device info ===
      Number: 0
      Name (driver): ATI Radeon HD 4200
      Name (database): Radeon HD 4200 [Found: 1, Matched: 1]
      Vendor: ATI
      Chipset: Vendor: 1002, Device: 9710, Board: 043b1028, Chipset: 0000
      Driver: aticfx32.dll, Version: 8.17.10.1077, GUID: D7B71EE2-D450-11CF-AD77-3124BEC2C535
      Driver version: 1077
      Monitor: \\.\DISPLAY1
      Texture memory: 1408MB
      Vertex program: 3.0
      Pixel program: 3.0
      Hardware TnL: 1
      === Options ===
      AnimationSmoothing 1
      LightingQuality 3
      GeneralReflections 2
      TextureQuality 3
      VisualEffects 3
      TerrainQuality 2
      EdgeSmoothing 0
      ObjectHiding 0
      AspectRatio 0
      ForceSquarePixels 1
      SimQuality 3
      TreeQuality 3
      DrawDistance 3
      MaxActiveLots 3
      NumMaxActiveLotOptions 6
      AdvancedRendering 1
      AudioQuality 3
      AudioOutputMode 1
      VoiceLevel 255
      SoundFXLevel 255
      MusicLevel 255
      AmbientLevel 255
      FocusMute 1
      VoiceMute 0
      SoundFXMute 0
      MusicMute 0
      AmbientMute 0
      EdgeScrolling 0
      EdgeScrollingWarning 1
      SupressOpportunityDialogs 0
      SuppressOpportunityDialogsWarningProducts 0
      SimWhileMinimized 0
      TwelveHourClock 1
      ShowPlacementGrid 0
      AutonomyLevel 2
      DisableAutonomyForSelectedSim 0
      PetAutonomyLevel 2
      AgingInterval 2
      EnableAging 1
      EnableTutorial 1
      EnableIntroTutorial 1
      EnableTombResets 1
      EnableInGameStore 1
      EnableTelemetry 1
      EnableMemories 1
      AgingStageLengthBaby 3
      AgingStageLengthToddler 7
      AgingStageLengthChild 7
      AgingStageLengthTeen 14
      AgingStageLengthYoungAdult 21
      AgingStageLengthAdult 21
      AgingStageLengthElder 17
      AgingStageLengthPuppy 0
      AgingStageLengthDogAdult 0
      AgingStageLengthDogElder 0
      AgingStageLengthKitten 0
      AgingStageLengthCatAdult 0
      AgingStageLengthCatElder 0
      AgingStageLengthFoal 0
      AgingStageLengthHorseAdult 0
      AgingStageLengthHorseElder 0
      LunarCycleLength 3
      LunarPhaseLength 0
      EnableLunarCycle 1
      EnableLunarPhase 0
      EnableStoryProgression 1
      EnableVampires 1
      EnableWerewolves 1
      EnablePets 1
      EnableCelebrities 1
      EnableFairies 1
      EnableWitches 1
      EnableHorses 1
      EnableOptOutCeleb 0
      ReceiveConnectTNS 1
      ReceivedDevGift 0
      PostFilterFlags 0
      RequireLoginBeforeLoad 0
      SummerLength 7
      FallLength 7
      WinterLength 7
      SpringLength 7
      SummerEnabled 1
      FallEnabled 1
      WinterEnabled 1
      SpringEnabled 1
      IsCelcius 0
      FogEnabled 1
      RainEnabled 1
      SnowEnabled 1
      HailEnabled 1
      InvertHorizontalRotation 0
      InvertVerticalRotation 0
      VideoCaptureSize 1
      VideoCaptureQuality 2
      VideoCaptureSound 0
      VideoCaptureTime 60
      VideoCaptureHideUI 1
      === Default Options ===
      AnimationSmoothing 1
      LightingQuality 3
      GeneralReflections 2
      TextureQuality 3
      VisualEffects 3
      TerrainQuality 2
      EdgeSmoothing 0
      ObjectHiding 0
      AspectRatio 0
      ForceSquarePixels 1
      SimQuality 3
      TreeQuality 3
      DrawDistance 3
      MaxActiveLots 3
      NumMaxActiveLotOptions 6
      AdvancedRendering 1
      AudioQuality 3
      AudioOutputMode 1
      VoiceLevel 255
      SoundFXLevel 255
      MusicLevel 255
      AmbientLevel 255
      FocusMute 1
      VoiceMute 0
      SoundFXMute 0
      MusicMute 0
      AmbientMute 0
      EdgeScrolling 0
      EdgeScrollingWarning 1
      SupressOpportunityDialogs 0
      SuppressOpportunityDialogsWarningProducts 0
      SimWhileMinimized 0
      TwelveHourClock 1
      ShowPlacementGrid 0
      AutonomyLevel 2
      DisableAutonomyForSelectedSim 0
      PetAutonomyLevel 2
      AgingInterval 2
      EnableAging 1
      EnableTutorial 1
      EnableIntroTutorial 1
      EnableTombResets 1
      EnableInGameStore 1
      EnableTelemetry 1
      EnableMemories 1
      AgingStageLengthBaby 3
      AgingStageLengthToddler 7
      AgingStageLengthChild 7
      AgingStageLengthTeen 14
      AgingStageLengthYoungAdult 21
      AgingStageLengthAdult 21
      AgingStageLengthElder 17
      AgingStageLengthPuppy 0
      AgingStageLengthDogAdult 0
      AgingStageLengthDogElder 0
      AgingStageLengthKitten 0
      AgingStageLengthCatAdult 0
      AgingStageLengthCatElder 0
      AgingStageLengthFoal 0
      AgingStageLengthHorseAdult 0
      AgingStageLengthHorseElder 0
      LunarCycleLength 3
      LunarPhaseLength 0
      EnableLunarCycle 1
      EnableLunarPhase 0
      EnableStoryProgression 1
      EnableVampires 1
      EnableWerewolves 1
      EnablePets 1
      EnableCelebrities 1
      EnableFairies 1
      EnableWitches 1
      EnableHorses 1
      EnableOptOutCeleb 0
      ReceiveConnectTNS 1
      ReceivedDevGift 0
      PostFilterFlags 0
      RequireLoginBeforeLoad 0
      SummerLength 7
      FallLength 7
      WinterLength 7
      SpringLength 7
      SummerEnabled 1
      FallEnabled 1
      WinterEnabled 1
      SpringEnabled 1
      IsCelcius 0
      FogEnabled 1
      RainEnabled 1
      SnowEnabled 1
      HailEnabled 1
      InvertHorizontalRotation 0
      InvertVerticalRotation 0
      VideoCaptureSize 1
      VideoCaptureQuality 2
      VideoCaptureSound 0
      VideoCaptureTime 60
      VideoCaptureHideUI 1





    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      DawnLBrown wrote:
      What happens when you try to start the Launcher. Do you get an error message? If so, what is it exactly?

      ^^This
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      DawnLBrown wrote:
      What happens when you try to start the Launcher. Do you get an error message? If so, what is it exactly?

      ^^This

      Well I use to click it and it would say "There was an error during start up check the log for more details." However as I just clicked it a moment ago it said "Sims 3 Launcher has Stopped working" The launcher didn't even come up just the white box that said that.
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      Well, there's a different set of fixes for each error message. The fix for the second error message is this, one we tried already. But it's quick to try it again.

      Move the The Sims 3 folder from \My Documents\Electronic Arts\ to the Desktop. See if the Launcher will start now.
    • Options
      Maygin_RaiMaygin_Rai Posts: 30 New Member
      edited March 2013
      DawnLBrown wrote:
      Well, there's a different set of fixes for each error message. The fix for the second error message is this, one we tried already. But it's quick to try it again.

      Move the The Sims 3 folder from \My Documents\Electronic Arts\ to the Desktop. See if the Launcher will start now.

      Same thing nothing new happened.
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited March 2013
      This is getting hard tech.

      Here is the link that has the fixes for the first error message.
      http://sims3.crinrict.com/en/2011/03/error-there-was-an-error-during-startup.html

      Also, can you please post your dxdiag if you don't mind.

      Section 1
      If you have Microsoft Windows XP:
      1. Click the Start button on the Windows Taskbar.
      2. Select Run.
      3. Type dxdiag in the text field.
      4. Click OK.
      5 Goto Section 2 of these instructions.

      If you have Windows Vista/Win 7 and do not have a Run selection:
      1. Right click the menu bar and select Properties.
      2. Click the Start Menu tab.
      3. Click the Customize button.
      4. In the upper window, scroll down until you see the Run command and check the correlating check box.
      5. Click OK.
      6. Click Start.
      7. Click Run.
      8. Type dxdiag into the text field and click OK.
      9. Goto Section 2 of these instructions.

      If you have Windows 8:
      1. From the Windows desktop, press the Windows key and the R key to open the Run window.
      2. In the Open: field of the Run window, type dxdiag. Click OK or press the Enter key to open the DirectX Diagnostic Tool (if prompted to check if your drivers are digitally signed, click Yes).
      3. Goto Section 2 of these instructions.

      Section 2
      1. If you have a 64-bit OS, click Run 64-bit DxDiag.
      2. Click Save All Information.
      3. Click Save.
      4. Open the text file.
      5. On the Edit menu, click Select All.
      6. On the Edit menu, click Copy.
      7. Paste the text into your post.
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