ok i just thought i'd post this because it seems clearly obvious that EA is not doing anything but the following account has been HACKED
http://mypage.thesims3.com/mypage/blairhot
and the perpetrator is now winding up the owner
http://mypage.thesims3.com/mypage/Heatherflower543
up with the account and has not only changed all passwords on the account but also looks like the profile photo and email addresses have been changed along with it!!
so i just thought i'd bring this to EA's attention as none of the other mean's are working at this point!
so i shall leave this one open to anyone that can resolve this matter for the user!