My sims keep freezing, help please!

TinaMaxis · April 2011

I downloaded an amazing simmer-made world recently(Los Aniegos) and ever since my game/sims will freeze up. I think it mostly happens when I fast forward. Please tell me there's a solution to this, it's taking away from me enjoying the new world.

Thank you tons.

TinaMaxis · April 2011

Here is my computer information in case it's needed.

System Information

Time of this report: 4/22/2011, 10:55:50
Machine name: CRISTINE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: NY542AA-ABA s5220f
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz (2 CPUs), ~2.6GHz
Memory: 4096MB RAM
Available OS Memory: 4086MB RAM
Page File: 1578MB used, 6590MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: Intel(R) G33/G31 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_2A78103C&REV_10
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: HD15
Driver Name: igdumd64.dll,igdumdx32
Driver File Version: 8.15.0010.1825 (English)
Driver Version: 8.15.10.1825
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 6/16/2009 04:32:08, 5471232 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6A82-11CF-AD74-720AB0C2C535}
Vendor ID: 0x8086
Device ID: 0x29C2
SubSys ID: 0x2A78103C
Revision ID: 0x0010
Driver Strong Name: oem1.inf:Intel.Mfg.NTamd64:iBLB0:8.15.10.1825:pci\ven_8086&dev_29c2&subsys_2a78103c
Rank Of Driver: 00F40001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Devices

Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2A78&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5882 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/26/2009 09:52:00, 1790752 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices

Description: Microphone (Microsoft LifeCam VX-3000.)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/13/2009 17:06:32, 109568 bytes
Cap Flags: 0x0
Format Flags: 0x0

DirectInput Devices

Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046E, 0x55A1
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046E, 0x55A1
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046E, 0x55A1
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

Gameport Devices

PS/2 Devices

Disk & DVD/CD-ROM Drives

Drive: C:
Free Space: 500.4 GB
Total Space: 598.3 GB
File System: NTFS
Model: WDC WD6400AAKS-65A7B2 ATA Device

Drive:

Free Space: 2.2 GB
Total Space: 12.1 GB
File System: NTFS
Model: WDC WD6400AAKS-65A7B2 ATA Device

Drive: Q:
Model: n/a

Drive: E:
Model: ATAPI DVD A DH16AAL ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

System Devices

Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&EF
Driver: n/a

Name: LSI PCI-SV92EX Soft Modem
Device ID: PCI\VEN_11C1&DEV_0630&SUBSYS_063011C1&REV_01\4&3A158F65&0&00E1
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&EB
Driver: n/a

Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_2A78103C&REV_01\4&3601B127&0&00E0
Driver: n/a

Name: Intel(R) G33/G31 Express Chipset Family
Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_2A78103C&REV_10\3&2411E6FE&1&10
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&EA
Driver: n/a

Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0
Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_2A78103C&REV_10\3&2411E6FE&1&00
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&E9
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&FB
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&E8
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&D8
Driver: n/a

Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&FA
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2
Device ID: PCI\VEN_8086&DEV_27D2&SUBSYS_00000000&REV_01\3&2411E6FE&1&E1
Driver: n/a

Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&F8
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&E0
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_2A78103C&REV_E1\3&2411E6FE&1&F0
Driver: n/a

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,**********,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
CyberLink Audio Decoder (HP),0x00201000,1,1,CLAud.ax,6.03.0000.1322
PCM Video/SP Decoder,0x00200000,2,3,PCMRVSD.ax,6.00.0000.3922
MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.3616
CyberLink Volume Meter,0x00200000,1,0,HPVolumeMeter.ax,1.00.0000.0001
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,8.00.0002.3109
PCM Audio Decoder,0x00200000,1,1,PCMRAud.ax,6.00.0000.4104
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.9625
PCM Video Regulator,0x00200000,1,1,PCMRResample.ax,4.00.0000.0126
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
CyberLink MPEGV Analyzer,0x00200000,1,1,PCMRmpegvanalyzer.ax,2.00.0000.2620
PCM MPEG Video Encoder,0x00200000,1,1,PCMRMpgVEnc2.ax,5.00.0000.1206
CyberLink File Map Source,0x00200000,0,1,PCMRFMSrc.ax,1.00.0000.0810
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
CyberLink Video Effect (HP),0x00200000,1,1,CLVidFx.ax,1.00.0000.1523
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
CL_EVRWindow,0x00200000,0,0,PCMREvr.dll,1.00.0000.2315
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
Cyberlink SubTitle Importor (HP),0x00200000,1,1,CLSubTitle.ax,1.00.0000.1604
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
CyberLink AVI Audio Time Regulator,0x00200000,1,1,PCMRAVI_AudTR.ax,1.00.0001.0213
CyberLink Audio Noise Reduction,0x00200000,1,1,PCMRAuNRWrapper.ax,1.00.0000.1318
CyberLink Demultiplexer,0x00200000,1,0,PCMRdemuxer.ax,1.00.0000.6327
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
CyberLink Audio Effect,0x00200000,1,1,PCMRAudFx.ax,6.00.0000.0805
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
CyberLink Pipe Switch,0x00200000,1,1,PCMRPipSwch.ax,1.00.0000.3215
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
CyberLink Audio Decoder (HP),0x00200000,1,1,CLAud.ax,6.03.0000.1722
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
Cyberlink SubTitle(HP),0x00200000,1,1,CLSubTitle.ax,1.00.0000.6016
PCM SnapShotTIP Filter,0x00200000,1,1,PCMRSShot.ax,1.00.0000.2504
CyberLink Video Effect (HP),0x00200000,1,1,CLVidFx.ax,1.00.0000.2024
PCM Video Effect,0x00200000,1,1,PCMRVidFx.ax,1.00.0000.3512
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
CyberLink EPG Decoder,0x00200000,1,1,PCMREpgDec.ax,1.00.0000.2917
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVSD.ax,8.02.0000.1818
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
CyberLink Teletext Decoder Filter,0x00200000,0,2,PCMRttxdec.ax,2.05.0000.4428
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
CyberLink AudioCD Filter (HP),0x00600000,0,1,CLAudioCD.AX,5.00.0000.0912
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
CyberLink Audio Effect (HP),0x00200000,1,1,claudfx.ax,6.00.0000.5723
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
CyberLink TimeStretch Filter (HP),0x00200000,1,1,clauts.ax,1.00.0000.5423
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
CyberLink Tzan Filter (HP),0x00200000,1,1,CLTzan.ax,3.00.0001.2711
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
CyberLink File Map Sink,0x00200000,1,0,PCMRFMSnk.ax,1.00.0000.0810
PCM MPEG-2 Splitter,0x00200000,1,2,PCMRM2Splter.ax,2.02.0000.4328
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
CyberLink SBE Source Filter,0x00200000,0,0,PCMRsbesrc.ax,2.00.0000.2620
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
PCM Audio Encoder,0x00200000,2,0,PCMRaudenc.ax,2.01.0000.2031
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
PCM Dump Filter,0x00200000,1,0,PCMRdump.ax,3.00.0000.8231
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
Cyberlink TS Information,0x00200000,1,0,PCMRTSInfo.ax,1.00.0000.2718
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,8.00.0003.3115
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
PCM Audio Resampler,0x00200000,1,1,PCMRAuRsmpl.ax,1.00.0000.2304
CyberLink DVB Subtitle Decoder,0x00200000,1,1,PCMRDvbSub.ax,1.00.0000.3927
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
PCM MPEG Muxer,0x00200000,2,1,PCMRMpgMux.ax,5.01.0000.1217
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
CyberLink TimeStretch Filter (HP),0x00200000,1,1,clauts.ax,1.00.0000.5423
Cyberlink TS Filter Filter,0x00200000,1,1,PCMRTSFF.ax,1.00.0000.2718
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
PCM RTP Source Filter,0x00200000,0,1,PCMRRTPSrc.ax,1.00.0000.1826
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
CyberLink MP3 Wrapper-PCM,0x00200000,1,1,PCMRmp3wrap.ax,1.00.0000.0000
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVSD.ax,8.04.0000.0615
CyberLink Demultiplexer (HP),0x00200000,1,0,CLDemuxer.ax,1.00.0000.5405
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
CyberLink SBE Filter,0x00200000,0,0,PCMRsbe.ax,2.00.0000.2620
CyberLink Audio Spectrum Analyzer (HP),0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0001.7527
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
CyberLink PTS Regulator,0x00200000,1,1,PCMPTSReg.ax,1.00.0000.1209
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
CyberLink TimeStretch Filter,0x00200000,1,1,PCMRAuts.ax,1.00.0000.2108
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
CyberLink MPEG Video Encoder,0x00200000,1,1,PCMRMpgVEnc.ax,5.00.0000.4811
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.03.0000.2911
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
CyberLink WMV Dumper(HP),0x00200000,2,0,PCMWMVDump.ax,1.00.0000.1526
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490

Audio Capture Sources:
Microphone (Microsoft LifeCam V,0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16724
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
Microsoft LifeCam VX-3000,0x00200000,0,1,LcProxy.ax,3.20.0240.0000
Microsoft LifeCam VX-3000.,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
Realtek HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16648

Video Capture Sources:
Microsoft LifeCam VX-3000,0x00200000,0,1,LcProxy.ax,3.20.0240.0000

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16724
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16724
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16724
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16724

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7600.16490
CyberLink Audio Renderer (HP),0x00200000,1,0,CLADR.ax,6.00.0000.6821
CyberLink Audio Renderer (HP),0x00200000,1,0,CLADR.ax,6.00.0000.5222
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490

EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Nichaedemus · April 2011

Hi,

According to the DXDiag report, your video device is an Intel GMA 3100 Express Chipset and its drivers are dated 6/16/2009. While technically supported by the game, this IGP is a low end graphics solution at best. To make matters worse, the video chipset is relying completely on system RAM for its graphics processing which will incur a very significant performance penalty during gameplay. Fortunately your motherboard is equipped with a PCIe video slot, therefore it is strongly recommended that you purchase a discrete graphics card with its own VRAM of no less than 512MB. This will improve game performance and stability immensely, without a doubt. For a list of supported video cards, please refer to the following page:

http://support.ea.com/app/answers/detail/a_id/1289

Given that you appear to be using a slimline PC desktop, it is recommended that you also contact HP support for a list of supported video cards for your specific computer model.

Note that when purchasing a new graphics card, the PC's power supply unit may also need to be replaced with one that can adequately power the new card. In the meantime, you can visit the HP website for the latest Intel video chipset drivers, if any. Reducing all graphics settings to minimum may also improve game stability, if not performance. The better long term solution is still a video card upgrade, however.

The Sims Forums

My sims keep freezing, help please!

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