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    Sims 3 Digital Download Troubles - Installation stops after inputting key

    ImaginingMysticImaginingMystic Posts: 119 Member
    in The Sims 3 Help & Technical Discussion
    I purchased the Sims 3 via the digital download through GameStop back when it was released. It worked fine on my old Windows XP desktop, but now I have a laptop that runs on Windows 7 and I am having problems with the installation. Everything seems to install fine until I get to the part where I need to enter the serial key. I enter it, click "Next" and then nothing happens. I've tried running in Administrator mode, I've tried running in compatibility mode for Windows XP SP 2, nothing works, the installation just stops. What can I do to get the installation to complete properly?

    I don't know if this is needed, but here are my system specs:
    System Information
    Time of this report: 1/20/2011, 10:25:56
    Machine name: CHRISTINA-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTeK Computer Inc.
    System Model: G73Jh
    BIOS: BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10
    Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 8116MB RAM
    Page File: 2174MB used, 14056MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    DxDiag Version: 6.01.7600.16385 32bit Unicode




    Christina aka ImaginingMystic

    Wife of @Pinstar1161 and Community Manager at The Sims Legacy Challenge (http://simslegacychallenge.com)

    Also, check out my Youtube channel (http://youtube.com/imaginingmystic) for Sims 2, Sims 3, and Sims 4 Legacy Challenge and Sims 4 Block Party Let's Plays!

    Comments

    • Options
      bob007bob007 Posts: 10,062 Member
      edited January 2011
      Could be the firewall or antivirus is stopping the activation process.

      Gamestop uses a third party (they are not saying who) to handle their downloadable games. I don't know if their licensing is the same as EA. TS3 download uses SecuROM for activation. If you can't get it to work you'll have to contact Gamestop customer support. Do you have the original email with the product key? Supposedly there was details about the licensing in it.
      I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
    • Options
      ImaginingMysticImaginingMystic Posts: 119 Member
      edited January 2011
      No, I no longer have that email. I'll try emailing GameStop about it. Thanks for your help.
      Christina aka ImaginingMystic

      Wife of @Pinstar1161 and Community Manager at The Sims Legacy Challenge (http://simslegacychallenge.com)

      Also, check out my Youtube channel (http://youtube.com/imaginingmystic) for Sims 2, Sims 3, and Sims 4 Legacy Challenge and Sims 4 Block Party Let's Plays!
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