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    i love you EA :( sorry i was mad haha,

    drowssapdrowssap Posts: 2,007 Member
    in The Sims 3 Store General Discussion
    im done waiting for these incompetent monkeys to email me back with the same **** information over and over again, i want to speak to someone and find out what the heck is going on


    IM TRYIN TO GIVE YOU MONEY EA ... ? FOR ONCE YOU DONT WANT TO ACCEPT ?


    i have phoned the bank today, and i have money in my account there is NO reason for my card to not be accepted, last night it was "this service is unavailable" and now its


    The information you've entered is incorrect. Please try again.

    now iv checked the information over and over and theres nothing incorrect ...
    iv even tried using my other card, and i asked mother to use her card, all of which are apparently "incorrect"
    :evil:



    Comments

    • Options
      SmalpSmalp Posts: 2,905 New Member
      edited August 2010
      I think its this 07519212057 for your country not sure though :P hope it helps
      *edit* the phone number for ea support in your country is in your game manual :P
    • Options
      drowssapdrowssap Posts: 2,007 Member
      edited August 2010
      apparently the person im calling is unable to take my call :shock:

      and apparently they are with 02 :hunf:


      :(
    • Options
      drowssapdrowssap Posts: 2,007 Member
      edited August 2010
      this whole thing is winding me up now :( thankyou though
    • Options
      SmalpSmalp Posts: 2,905 New Member
      edited August 2010
      their only open at 9-22 and at zaterday 12-18
    • Options
      tiger_lily5tiger_lily5 Posts: 3,904 Member
      edited August 2010
      I googled and found this: The telephone number for EA Support is 0870 2432435. They are open 9am-9pm from Monday to Friday and calls are charged at national rate from a BT line.

      It's dated 2009 but it should still be the same. Hope it works. :)
      ✼ My TS3 MyPage ✼
    • Options
      SmalpSmalp Posts: 2,905 New Member
      edited August 2010
      uuuu the phone number is different for each country :P
    • Options
      tiger_lily5tiger_lily5 Posts: 3,904 Member
      edited August 2010
      I'm not sure if it is! but in the UK, I think most mobile phones start with the numbers 07, so the first number looks like a mobile number to me!
      ✼ My TS3 MyPage ✼
    • Options
      drowssapdrowssap Posts: 2,007 Member
      edited August 2010
      im on hold now :(
      hope this works
    • Options
      drowssapdrowssap Posts: 2,007 Member
      edited August 2010
      so after 45 mins of a call which will probably cost me a months wage,
      after giving all my details i got transferred a few times "yeah this is very unusual, we have a specialist team looking at it, but it could take anywhere from a few days to a few weeks, other than that there's nothing we can do for you"

      why am i not happy right now .... :roll:

      wonder if that redeem option works :cry:

      just checked my emails :shock: they gave me the 2,000 points free, and said they are looking into it, but :cry: my phone bill ... :cry:
    • Options
      tiger_lily5tiger_lily5 Posts: 3,904 Member
      edited August 2010
      45 minutes! :shock:

      Are you trying to pay by card? I'm just wondering if paypal would work any differently?

      Edit: Sorry I just saw your edit, glad you got the points eventually! :)
      ✼ My TS3 MyPage ✼
    • Options
      BlazeMasterwortBlazeMasterwort Posts: 206 Member
      edited August 2010
      ea isn't all bad. I'm happy that they gave you such a nice gift for your troubles and I hope your phone bill won't cost too much. Enjoy!
    • Options
      drowssapdrowssap Posts: 2,007 Member
      edited August 2010
      i hope my phone bill wont its a 0800 number for 45 mins off my mobile ... :(

      happy i got points though :)! and i dont have to wait weeks to try some new items, and gift some people who i really need to gift!
    • Options
      MaryJosMaryJos Posts: 4,935 Member
      edited August 2010
      Next time, try the Ea store instead of the Sims store to buy points. I saved 2-3$ because of the currency rate ( i live in Canada). I think you'll save money especially if your from the UK. Here is the link : http://eastore.ea.com/store/ea/search/?keywords=simpoints
    • Options
      juelle_loujuelle_lou Posts: 580 Member
      edited August 2010
      It's so good to here that EA did that for you.
      I think it makes all of us think alot better of EA, that they do care enough to help like that
      Good on ya EA :thumbup:
      we all apreciate it
    • Options
      SmalpSmalp Posts: 2,905 New Member
      edited August 2010
      :shock: :shock: 2000 simpoints and 45 min :shock: :shock: :shock: :shock: is that even a fair deal? cause holy smoke the bill
    • Options
      MisterZiiMisterZii Posts: 2,123 New Member
      edited August 2010
      glad it's all solved now :D
    • Options
      DajaboDajabo Posts: 937 New Member
      edited August 2010
      juelle_lou wrote:
      It's so good to here that EA did that for you.
      I think it makes all of us think alot better of EA, that they do care enough to help like that
      Good on ya EA :thumbup:
      we all apreciate it

      This, I never knew EA had it in them.
    • Options
      NicjamezNicjamez Posts: 425 New Member
      edited August 2010
      Update how much the call was. I'm curious now. lol
    • Options
      drowssapdrowssap Posts: 2,007 Member
      edited August 2010
      i just checked £8
      not as awful as i thought, but my phone contract and last months insane bill for having to phone up 0800 numbers, it means im going to be poor
    • Options
      bethany2112bethany2112 Posts: 5
      edited February 2011
      I just wanted to agree with juelle_lou, i bought World Adventures last night, from the GAME.CO.UK site, on a direct download, and they didnt give me a serial code, so after spending the morning shouting down the phone i rang ea, and they instantly gave me a new code and everything!! EA your amaaaaaazing, we appreciate all your help!!
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