So there's this glitch where an npc will get stuck in a loop, saying "Hmmm, ah! Ha!".
It's really hard to have a conversation with them. They'll start talking but it will cut and the glitch will kick in.
I noticed it's the same sound clip from when they look at their mail, in apartments of City Living. I think it only happen there, in apartments.
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Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.
Try deleting the cache files and see if the issue remains
http://sims4.crinrict.com/en/2014/09/delete-cache-files/
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
That will return to the same lot. Usually any stuck animations will be gone. You could also chose to travel to another lot if it does not work the first time.
I tried a repair, and although it did fix the audio loop for a few minutes, it came back after the npc went to check on their mail.
I then tried with going back to the main menu and so far so good. I have little hope it'll stay fixed though.
I haven't tried to go in map mode, but it should be a quicker fix, so I'll try that too the next time it glitches.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase