Issues with origin

LizMarie1085

I was playing my game last night no issues.

Today I click log into origin and origin is just a blank white screen, can't press play.

Is there a way I can play without origin?

I've had to force origin to close then shut down n power up again and nothing.

rosemow

Hello
I am sorry that you are having this issue, Other simmers are also having this issue,

Try right clicking the origin icon on the desktop and click " run as administrator "

Try uninstalling and reinstalling origin and see if that helps.

Try deleting the origin cache files

http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/

Make sure that your graphics drivers are up to date.

I will quote what helped other people .

Can anyone else confirm that colour depth fixes it? Windows 7, I clicked:
start menu,
typed display in the box,
clicked "change display settings"
clicked "advanced settings"
clicked "monitor"
changed "high colour (16 bit)" to "true colour (32 bit)"
clicked apply
rebooted computer

Origin working perfectly fine after I set GTM 740 as global display adapter in the NVIDIA control panel.

Nichaedemus

Hi,

If your game titles appear to be missing in the Origin "My Games" list page, clearing out the Origin data cache may help. For more details please refer to the following EA Support page:

https://help.ea.com/article/origin-my-games-list-is-blank

As long as you have successfully logged into the Origin client, you can also launch the game manually by navigating to the following default game installation directory:

If using DVD version
C:\Programs(x86)\Electronic Arts\The Sims 4\Game\Bin

If using digital version
C:\Programs(x86)\Origin Games\The Sims 4\Game\Bin

And from there double click on the game executable file to launch the game:

TS4.exe (32-bit version)
TS4_x64.exe (64-bit version)

DarkAmaranth1966

That white screen is a bug for many that Origin is desperately trying to isolate and fix. Di anything update on your computer between when it worked an when it did not? Did you install any new app or program in that time? Did your AV do a scan and quarantine anything? Di your modem or router update it's firmware?

I ask because you are the first I've see to have Origin be okay then, suddenly give you the white screen. If anything changed on your computer in the time frame that could have caused it, it may lead to the cause of this for everyone that has this bug.

Saoirse23

I realize this post is from several weeks ago, but I, too, have the white screen for Origin. I last played the Sims 4 on October 15, and have gotten the white screen every time I have tried since then (I have tried maybe 3-4 times until yesterday, and many times yesterday and today.) I made no changes to my computer between October 15 and yesterday- no new app, no new installations of anything, no scans. I did yesterday in hopes of fixing this, but I have only made things much worse.

To the original asker- did you ever get rid of the white screen for Origin, and if so, what seemed to do the trick?

rosemow

Saoirse23 wrote: »

I realize this post is from several weeks ago, but I, too, have the white screen for Origin. I last played the Sims 4 on October 15, and have gotten the white screen every time I have tried since then (I have tried maybe 3-4 times until yesterday, and many times yesterday and today.) I made no changes to my computer between October 15 and yesterday- no new app, no new installations of anything, no scans. I did yesterday in hopes of fixing this, but I have only made things much worse.

To the original asker- did you ever get rid of the white screen for Origin, and if so, what seemed to do the trick?

Hello @Saoirse23
I am sorry that you are having issues.

Try uninstalling and reinstalling origin and see if that helps.

Yaronus

rosemow
Glad To See That Someone Helps.
Sooooo....
About The Issue, SAME.
But When I'm Trying To Reinstall Origin The Whole Of The Setup Program Becoming A WHITE SCREEN (Blank)
Please Help Me.
Best Regards,
Yaronus.

rosemow

Yaronus wrote: »

rosemow
Glad To See That Someone Helps.
Sooooo....
About The Issue, SAME.
But When I'm Trying To Reinstall Origin The Whole Of The Setup Program Becoming A WHITE SCREEN (Blank)
Please Help Me.
Best Regards,
Yaronus.

Hello @Yaronus
I am sorry that you are having issues.
Try shutting down your computer completely. Then restart the computer, and try to reinstall Origin then. Then see if that helps the issue.
If you continue to have issues, try clean booting the computer, then install Origin.
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

LizMarie1085

I didn't notice any of these comments but I found that for some odd reason my firewall seemed to be preventing origin from loading my games..

rosemow

LizMarie1085 wrote: »

I didn't notice any of these comments but I found that for some odd reason my firewall seemed to be preventing origin from loading my games..

Hello
I am sorry that you had issues with your firewall preventing origin from loading your games. It was good that you were able to work out the cause of your issues.