Traveled to Spa ruined my game!

SweetnSassyPatty

:'( I sent my Sim to the Spa for the first time and the game just went to the World menu. No matter what I did, the screen would eventually come back to the World screen. I tried resetting the game according to the instructions I found and all my families are gone! I put my Saves file and Tray in and then the game wouldn't load at all so I had to uninstall and start all over. I'm so upset that I lost all of my families. I was on the fourth generation of my Sims and now they are gone. It was a very sad day!

rosemow

Hello.
There has been a patch released today to fix the issue that you experienced.
http://forums.thesims.com/en_US/discussion/846774/july-28-patch-notes

Before uninstalling, did you keep a backup copy of your sims 4 folder? If you did, you could transfer your saves and tray folder back into the new sims 4 folder.

SweetnSassyPatty

Thank you! Do I copy the files from the back up and paste them in the new folders or do I just drag and drop the entire folder to the new ones? I'm not sure how to get the game to recognize the files.

SweetnSassyPatty

I MUST be doing something wrong because when I put the folders in the new sims folders my families still don't show in their homes.

Cement

The folders within the sims 4 folder you should have in your backup should be your saves and tray folder.
You should also keep a backup of the Mods folder if you use mods, Screenshots folder if you often take screenshots, or if you have some you want to keep, Custom Music if you had any in your game and Options.ini file to keep your settings if you ever do a reinstall of the game.

If you want to replace the files with your backup ones, go to your Documents > Electronic Arts > The Sims 4 and replace said files in that folder. Here is an image of the folders and location.

Don't mind what I blocked out, those were just um
terribly named backup saves I keep in there LOL

rosemow

SweetnSassyPatty wrote: »

Thank you! Do I copy the files from the back up and paste them in the new folders or do I just drag and drop the entire folder to the new ones? I'm not sure how to get the game to recognize the files.

Hello @SweetnSassyPatty.
Copy the "options.ini" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from your backup to the new sims 4 folder, replacing the new generated file/ folders with the file/folders from your backup.