Sims 3 and Windows 8 - An Analysis «1234567…12...Next Go

crinrict

Hey guys,

I'm really curious to why some people have no issues at all and others can't even start the game.

It seems, that people with the 32 bit version have no issues, 64 bit seems to be a different matter.

Let us try to get to the bottom of this, so the devs can do the adjustments needed.

Please answer the questions below and try to described your issue as thorough as possible.

Make sure you have the newest drivers and all updates possible


- What version of Windows 8 are you running ?
- Do you have the 32 bit Version or the 64 bit one ?
- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
- Which of the EPs/SPs do you have installed ?
- What Patch level are you at (base game) ?
- Do you have any Store content or CC/mods added ?
- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
- What graphic card do you have and which driver version are you running ?
- What symptoms are you seeing (try to be as detailed as possible)
- Anything else you like to add.

Everyone with Windows 8 can post here, whether they have issues or not

crinrict

Solutions

- DEP. Add ts3w.exe
- Bitdefender seems to cause a conflict. Uninstall it (thanks to Gammelsmurf)
- Try XP compatibility mode
- Make sure your mods are updated. Try without the mods folder if you run into any issues.

Problems

- Black screen except lots (Graphic Card related ?)
- Crash on Startup --> Bitdefender 2013 causes a conflict with the game
- Crash on loading
- Long Loading times

crinrict

- What version of Windows 8 are you running ?

I bought the cheap upgrade for the Pro Version (from Windows XP SP 3)

- Do you have the 32 bit Version or the 64 bit one ?

32 bit since my computer is not very good

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?

I've installed it on a rather old Laptop that I'm not using any longer

- Which of the EPs/SPs do you have installed ?

Just the base game.

- What Patch level are you at (base game) ?

patched to 1.42

- Do you have any Store content or CC/mods added ?

No Store content or cc added. I am running one mod though.

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?

No, didn't try

- What graphic card do you have and which driver version are you running ?

Need to check on that. Info to follow

- What symptoms are you seeing (try to be as detailed as possible)

It's running fine. I'm not having any issues but I did not play for long

- Anything else you like to add.

Nothing atm.

Gammelsmurf

- What version of Windows 8 are you running ?

I bought Windows 8 x64 from the MS store.

- Do you have the 32 bit Version or the 64 bit one ?

64 bit

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?

Installed it on my old computer, fresh install no upgrade.

- Which of the EPs/SPs do you have installed ?

Just the base game.

- What Patch level are you at (base game) ?

patched to 1.42 base game only installed and i have tried every patch since 1.36

- Do you have any Store content or CC/mods added ?

No Store content or cc added. No mods.

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?

Yes i have tried both the consumer and developer preview.

The game worked fine on both.

- What graphic card do you have and which driver version are you running ?

Nvidia geforce 570 gtx, latest WHQL drivers.

- What symptoms are you seeing (try to be as detailed as possible)

The game will not run att all i do see that the game and conhost.exe crashes on load.

- Anything else you like to add.

The system only contains a 64 bit version of conhost.exe and several dll's that the game use is also 64 bit only.



warse from answerHQ.

H0RTENSIS

Hi Crin, is it literally that it just won't run on 64 bit or are there other issues you are interested in? I usually play on my Win 7 desktop but I can try it in my Win 8 laptop and let you know how things go. Just installing Supernatural now.

Bronwin2

- What version of Windows 8 are you running ?
Windows 8 Pro
- Do you have the 32 bit Version or the 64 bit one ?
64 bit
- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
Upgrade from Windows 7
- Which of the EPs/SPs do you have installed ?
All
- What Patch level are you at (base game) ?
1.42
- Do you have any Store content or CC/mods added ?
Yes, to include twallan's Overwatch, Errortrap, Mastercontroller
- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
No
- What graphic card do you have and which driver version are you running ?
AMD Radeon HD 6900 series
- What symptoms are you seeing (try to be as detailed as possible)
None, game plays fine
- Anything else you like to add.
When applying a patch or stuff or expansion I follow the procedure set out in my post on patch basics.

IceAxe18

Just to let you guys know I have Windows 8 Pro 64bit (System Built), and I'm not having any problems running Sims 3.

Gammelsmurf

Did you upgrade or wast it a fresh install?

Oh sorry i noticed that you put System built after 64 bit.

H0RTENSIS

- What version of Windows 8 are you running ?
Windows 8 Pro

- Do you have the 32 bit Version or the 64 bit one ?
64 bit

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
Upgraded a qualifying Win 7 machine - installed over the top of Win 7 including all apps and data, but have updated all drivers (and flashed the bios as recommended by Samsung for my model of laptop... eeek!)

- Which of the EPs/SPs do you have installed ?
All

- What Patch level are you at (base game) ?
Current, have just installed Supernatural and updated to most recent in the process.

- Do you have any Store content or CC/mods added ?
Store yes, CC/mods no.

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
no, not tried

- What graphic card do you have and which driver version are you running ?
nVidia GT 650M - driver nVidia 306.97 dated 10/10/12

- What symptoms are you seeing (try to be as detailed as possible)
The game appears to be working, however if there is a specific aspect of the game you would like me to test let me know.

crinrict

H0RTENSIS wrote:

Hi Crin, is it literally that it just won't run on 64 bit or are there other issues you are interested in? I usually play on my Win 7 desktop but I can try it in my Win 8 laptop and let you know how things go. Just installing Supernatural now.

Any problems that occur that seem OS specific (not interested in bugs)

BGumCrisisT2040

- What version of Windows 8 are you running ?
Windows 8 Pro
- Do you have the 32 bit Version or the 64 bit one ?
64 bit
- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
Bought a new computer
- Which of the EPs/SPs do you have installed ?
I tried with world adventures, uninstalled that, and tried just the base. I have ambitions, late night, and Pets, but I wanted to make sure it worked before I went through the time of installing.
- What Patch level are you at (base game) ?
1.42, made sure it was the latest patch. Downloaded it manually just to make sure.
- Do you have any Store content or CC/mods added ?
Since it was a new computer, no store content, no cc/mods
- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
No I did not try the beta, since I haven't had a working computer for some time.
- What graphic card do you have and which driver version are you running ?
AMD Radeon HD 7450, Driver version 8.982.10.6000
- What symptoms are you seeing (try to be as detailed as possible)
I installed both the Sims 3 base and World adventures. Looking at the forums, I decided it would be a good Idea to make sure it was working. It was updated to patch 1.42 and the launcher would work, but once I would hit play, I would either get a black screen, or a black screen with what I can try to describe as the upper left hand of a windows screen, but only the white part, no actual screen or test on the white. Both screens I could also see my white arrow, and could move it. I would have to ctrl alt delete to get to the task bar to get out of the program. Having this problem, I then went through the process of running this program in the compatibility with windows 7 and windows XP( service pack 3) with neither working, and both leading to the same Black screen, and description above.
- Anything else you like to add.
I hope this gets worked out

crinrict

Thank you all for participating so far.

I don't see any real patterns here yet.

H0RTENSIS

BGumCrisisT2040 wrote:

- Which of the EPs/SPs do you have installed ?
I tried with world adventures, uninstalled that, and tried just the base. I have ambitions, late night, and Pets, but I wanted to make sure it worked before I went through the time of installing.

I installed both the Sims 3 base and World adventures. Looking at the forums, I decided it would be a good Idea to make sure it was working. It was updated to patch 1.42 and the launcher would work, but once I would hit play, I would either get a black screen...

As you bought a new computer I don't think you would be aware that the only EP highlighted by the upgrade assistant as being incompatible with Windows 8 is World Adventures (at least that was the case when I ran the Up Grade Assistant prior to the install). It isn't incompatible per se but it suggests obtaining an update for it. I wonder whether having one of the newer packs installed might help even though you have the current patch? Just a though.

eelol2

windows 8
no
tryed
release consumer 32 bit
issues
gpu driver ms only and game don't funtions right.
bought any new windows 8 computer
no
which version of sims installed
ambitions,base
no add ons
tryed 32 bit version
no patchs
nvidia 320m ms driver
buggy needs the games kinks needs to be worked out it just wont run right
none more to say

Gammelsmurf

This is what actually happens when the game crashes for me.

Started "TS3.EXE" (process 0x1168 ) at address 0x00400000. Cannot hook module.
Loaded "NTDLL.DLL" at address 0x77060000. Cannot hook module.
Loaded "KERNEL32.DLL" at address 0x74B80000. Cannot hook module.
Loaded "KERNELBASE.DLL" at address 0x76890000. Cannot hook module.
DllMain(0x76890000, DLL_PROCESS_ATTACH, 0x00000000) in "KERNELBASE.DLL" called.
DllMain(0x76890000, DLL_PROCESS_ATTACH, 0x00000000) in "KERNELBASE.DLL" returned 1 (0x1).
DllMain(0x74B80000, DLL_PROCESS_ATTACH, 0x00000000) in "KERNEL32.DLL" called.
DllMain(0x74B80000, DLL_PROCESS_ATTACH, 0x00000000) in "KERNEL32.DLL" returned 1 (0x1).
Injected "DEPENDS.DLL" at address 0x08370000.
DllMain(0x08370000, DLL_PROCESS_ATTACH, 0x00000000) in "DEPENDS.DLL" called.
DllMain(0x08370000, DLL_PROCESS_ATTACH, 0x00000000) in "DEPENDS.DLL" returned 1 (0x1).
Second chance exception 0xC0000005 (Access Violation) occurred at address 0x7087A579.
Exited "TS3.EXE" (process 0x1168 ) with code 255 (0xFF).

crinrict

@eelol2: Could you be a little be more specific to what your issues are ?

@Gammelsmurf: Not sure but did you try installing any of the later EPs (if you have them of course)

virgofool

- What version of Windows 8 are you running ?

Windows 8 Pro x64 (Upgrade version) Edit: The Windows 8 install was 'clean' in that the boot drive was formatted in order to purge windows 7.

- Do you have the 32 bit Version or the 64 bit one ?

64 bit

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?

Installed on old machine. Previously running Windows 7.

- Which of the EPs/SPs do you have installed ?

All released EP/SPs installed, Except 'Town Life,''Sweet Treats,' and 'Diesel Stuff' (I don't own these)

- What Patch level are you at (base game) ?

The launcher started fine and downloaded the latest patch. I assume 1.42.

- Do you have any Store content or CC/mods added ?

Numerous store files have been downloaded, but will not actually install. Looking at system monitor, the 'TS3W.exe' appears for a second, then shuts down on its own.

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?

I did not try any preview version.

- What graphic card do you have and which driver version are you running ?

AMD Radeon HD 6970; driver 12.10. (latest)

- What symptoms are you seeing (try to be as detailed as possible)

As above, The launcher is fine, but when I go to install store content or start up the client, the 'TS3W.exe' appears to start, but then immediately shuts down. I've tried numerous 'Run as administrator' and 'Compatibility Mode' permutations on various exe files with no luck.

- Anything else you like to add.

Here is an example of my crash dump, per Action Center's 'Problem Details'. Not sure what 'TS3EP07.exe' is. Edit: avcuf32.dll may belong to Bitdefender AV. I've set the Sims 3 folders as exclusions for both AV and firewall, but it doesn't make a difference. :

Description
Faulting Application Path: \Origin Games\The Sims 3\Game\Bin\Packs\TS3EP07\TS3EP07.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS3EP07.exe
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: avcuf32.dll
Fault Module Version: 3.9.6339.4190
Fault Module Timestamp: 4f686604
Exception Code: c00000fd
Exception Offset: 000087d6
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 397d
Additional Information 2: 397dda704397a73c96061c4e13c1a047
Additional Information 3: c91b
Additional Information 4: c91b39d6e79c696435d57641d07212f1

Extra information about the problem
Bucket ID: 26958849223682e5cb8487b06dc7519b (-1070304040)

Gammelsmurf

Yeah thats it Bitdefender was the culprit i uninstalled it and now the game is working.

@crinrict No at the time i did not have any expansions but i am currently in the process of installing the ones i have, i will let you know if i get any new problems.


I traced the error with dependency walker and it seems that Bitdefender is trying to access a set of functions that is missing from a few DLL's.

If you need my log from dependency walker let me know.

brucelong

I have Windows 8 64 bit. No problems, except for a tiny issue with the graphics freezing every other second in game. :shock:
I'm gonna install all my expansions and the 1 stuff pack I have that might solve the problem. When I tried it, I was only up to Ambitions.
EDIT: Got up to Seasons. Still have the problem although it has gotten better.

crinrict

Gammelsmurf wrote:

Yeah thats it Bitdefender was the culprit i uninstalled it and now the game is working.

@crinrict No at the time i did not have any expansions but i am currently in the process of installing the ones i have, i will let you know if i get any new problems.


I traced the error with dependency walker and it seems that Bitdefender is trying to access a set of functions that is missing from a few DLL's.

If you need my log from dependency walker let me know.

Great. Thanks for letting us know. I've added that as a solution.

eelol2

crinrict:when i loaded the game it said graphics driver not detected then says
game might not run well graphics settings will be set. and i counld not change the
graphic settings then clicked the world selection a few times then crashed.i did
not resume after that. :?: :?:

alfher1275

I got Windows 8! But, Will it be compatible with my computer? Unless, if I got to play on my other old computer! It's has so many stuff! :shock: Help me!

bob007

alfher1275 - TS3 on Win 8 seems to be hit or miss at the moment. The purpose of this thread is determine a standard as to how Win 8 will run TS3.

add: Why don't you install it on Win 8 and tell us how it went. ty

Mudya

crinrict wrote:

Solutions

- Bitdefender seems to cause a conflict. Uninstall it.

You my friend are a GENIUS!!!! Thank you! I am so annoyed with myself right now. I have temporarily disabled Bitdefender 2013 and surprise surprise, TS3 is working! All this time and it was my anti virus. I suggest people disable their anti-virus when they want to pay TS3 - it worked for me!

Once again THANK YOU!!

p.s. I will update you on how smoothly TS3 runs, it could be that it closes as soon as I get to building a house - which is all I wanted to do :P

Haiden

Heya Crin. I have a fresh install of win8 Pro 64bit. It wont let me finish the ts3 base install. Says I need "Net Framework 3" But when I dld Net Framework 3 and installed...says it cant install that framework because a have a more recent version (that being net framework 4, that comes with the win8 install).

If you install Win7 fisrt...then upgrade to win8...it allows the install of the base game and exp packs. But like I said in anther thread...I dont wanna upgrade...I want a fresh install of Win8.

On a clean install it wont allow the installation of certain devices either...(like my bluetooth wireless mouse/keyboard and my vodafone usb modem. It keeps asking for Net Framework 3 for all those items aswell :?

Any help would be appreciated

jessikarabbit

What version of Windows 8 are you running ?

windows 8

- Do you have the 32 bit Version or the 64 bit one ?

64 bit

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?

got a new computer with it on there

- Which of the EPs/SPs do you have installed ?

all except town life, master suite, fast lane, sweet treats, diesel

- What Patch level are you at (base game) ?

patched to 1.42

- Do you have any Store content or CC/mods added ?

yes store content, no mods or other cc

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?

No, didn't try

- What graphic card do you have and which driver version are you running ?

Nvidia GeForce gtx 660m 2 gb

- What symptoms are you seeing (try to be as detailed as possible)

It's running smoothly, I am having issues after a few sim weeks where one sim cannot go to work. the carpool comes the action gets queued but he will not go it gets cancelled. I think most of the glitches are not from windows 8, but because they need to fix the bugs since the 1.42 patch.

- Anything else you like to add.

No, but thank you.