Uploads Shared to Gallery This Month Became Non-Synced in My Library

SheriGR

I just found that the lots and rooms that I had shared in the gallery over the last month (since the beginning of December with the first noticeable date being an upload on Dec. 3, but a Dec. 1 upload was still synced) became disconnected (unsynced - showing as not shared) from my library very recently (probably the last 5 days or so since I have not been monitoring/playing them). I did download several packs that were on sale. Could that have effected them? I just want to figure out is I did something wrong that caused it. Any ideas? Thanks!

catloverplayer

SheriGR wrote: »

I just found that the lots and rooms that I had shared in the gallery over the last month (since the beginning of December with the first noticeable date being an upload on Dec. 3, but a Dec. 1 upload was still synced) became disconnected (unsynced - showing as not shared) from my library very recently (probably the last 5 days or so since I have not been monitoring/playing them). I did download several packs that were on sale. Could that have effected them? I just want to figure out is I did something wrong that caused it. Any ideas? Thanks!

I think it's a little bug with the gallery. Hopefully it will be fixed after the gurus and bug fixers get back after New Year's.

rosemow

Hello
You may like to post feedback on this AHQ EA thread
https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-Uploaded-gallery-content-not-being-shown-as-shared/m-p/6937838#M69370

SheriGR

@catloverplayer & @rosemow well, I'm not too worried since I didn't seem to lose anything and I could re-sync it and have it back. More unnerving than anything. What would have been upsetting is if the effect was the other way around, as one of the effected uploads was one of my Maxis Faves, so I would have lost all comments, downloads, and I'm not sure if it would still have even been a 'Maxis Fave' or classified as 'Maxis Curated' any longer if it had disappeared on their end/online from the gallery.

So... if it's a thing and they're aware of it, I guess I'll wait and hope it doesn't happen again. And I'm glad I didn't do something that caused it!

MDianaSims

It happens to me all the time. Not sure what triggers it, but I stopped being bothered about it years ago. I usually remove things from my library anyway, after I've shared them to the gallery and backed up the tray files. An overly full library can cause issues and it's probably full of things I won't use anymore.

Zasz

I have the opposite problem. I shared something and I cant remove it. It comes back again and again.

SheriGR

@Zasz Now that you mention that.... I had a few things that I was trying to remove (a couple of them were duplicated that I had no idea how they got there and another was a 'test' room that was in my library - also no idea how it got 'shared' but I found it in the gallery... but in all cases, I removed it over and over and it was still showing in the shared gallery... but it was gone the next day (far as I know. Now I'm going to re-check. I'll let you know if anything's fishy.) Cache. Bites me on the butt every time. But.... I never noticed the shared/community gallery have such a 'cache' or whatever it was issue when I did that in the past.

SheriGR

@catloverplayer & @rosemow Still happening today... and it seems worse as the newly (random) unsynced lots/rooms are not showing as not-downloaded this morning in the gallery, so I have no way to sync them and it's hard to ID how many there are... so I have no way to tell if anything is missing in one area (my library) or the other (community/shared gallery).

rosemow

SheriGR wrote: »

@catloverplayer & @rosemow Still happening today... and it seems worse as the newly (random) unsynced lots/rooms are not showing as not-downloaded this morning in the gallery, so I have no way to sync them and it's hard to ID how many there are... so I have no way to tell if anything is missing in one area (my library) or the other (community/shared gallery).

It would be best to post about what is happening with this issue on the AHQ EA thread that I linked to. This will help the Developers to know what you are experiencing with your creations.

SheriGR

@rosemow Thanks for your help. Can someone just move this whole thread there that has that power/ability? If not, I can try to post just my information.

rosemow

SheriGR wrote: »

@rosemow Thanks for your help. Can someone just move this whole thread there that has that power/ability? If not, I can try to post just my information.

Hello
You will need to post on the AHQ EA site the information yourself. The AHQ EA site is separate from these forums, and threads are unable to be moved there.
I am sorry that you are having this issue

SheriGR

Okay... @rosemow , I added it to this thread. Anyone else with info can add it there &/or 'me too' the original thread post. Thanks, @rosemow ! https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-Uploaded-gallery-content-not-being-shown-as-shared/td-p/6937838/

rosemow

You’re welcome