My origin says my account is being used in another computer?!

tsunami2002

I have no idea what to do. I just logged in and the message popped up, that my origin was connected in another computer. I don't own any computer other than this with origin, so it can't be me. Have I been hacked or is this just a bug or something?

DeKay

Could be. You might want to contact EA support.

tsunami2002

DeKay wrote: »

Could be. You might want to contact EA support.

Trying to, for some reason I can't it's on the site https://help.ea.com/en/contact-us/ask/ right? So, when I type that in, it redirects me to https://help.ea.com/en/contact-us/new/

rosemow

Hello.
Using the second link will help you to talk to EA Help support.
It would be good to change your Origin password, to keep your account safe.
This video explains how to change it.
https://m.youtube.com/watch?v=AzutwxikijU

DeKay

You can also set an account verification.
This means whenever you want to log into Origin on another computer that is not yours, you will be sent a code to your email and you need to use that. It only recognizes one computer at a time, so if you have Origin on a few different computers of your own, you will still need a code.

https://help.ea.com/en/article/origin-login-verification-information/

tsunami2002

DeKay wrote: »

You can also set an account verification.
This means whenever you want to log into Origin on another computer that is not yours, you will be sent a code to your email and you need to use that. It only recognizes one computer at a time, so if you have Origin on a few different computers of your own, you will still need a code.

https://help.ea.com/en/article/origin-login-verification-information/

I'll try that. ANyway, for that I still neeed the answer for my security question I did manage to get to the page of contact, but there is no ption for Australia phone:



What do I do, then?Also, I would prefer to communicate by other means besides a phone, is that possible?

DeKay

@tsunami2002:

Maybe you can try their online chat: https://help.ea.com/en/chat/initialize/

rosemow

Hello.
I have found the link to the EA Australia support page and help page for you. With you living in Australia, the first link contains a phone number if you want to ring them. The second link contains a link to live chat.
http://www.ea.com/au/1/australian-support
https://help.ea.com/au/contact-us/

tsunami2002

Thanks guys!

rosemow

You're welcome

valchajmer

Also for the case of security, do change your password, including the password to email Origin contacts you/sends info to. It may have happened someone is abusing your account.