Hello.
Is the sound only not working in CAS or is it affecting other parts of your game as well?
Come out of the game.Shut down your computer. Start your computer again. Then go back in again and the glitch may have been fixed.
Check your sound settings in game options.
Check your speaker.
If you continue to have issues, go to Documents -Electronic Arts - Sims 4 folder. Delete the options.ini file.
Then start the game and see if that helps. You will need to reset your game settings again.
Comments
Is the sound only not working in CAS or is it affecting other parts of your game as well?
Come out of the game.Shut down your computer. Start your computer again. Then go back in again and the glitch may have been fixed.
Check your sound settings in game options.
Check your speaker.
If you continue to have issues, go to Documents -Electronic Arts - Sims 4 folder. Delete the options.ini file.
Then start the game and see if that helps. You will need to reset your game settings again.
This link may help in the problem persists.
http://answers.ea.com/t5/The-Sims-4/Fix-for-no-sound-in-Sims-4/td-p/4124823
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase