Why is this pack still "To be released" in Origin???

ELIROC

Gosh the release date was on Sep10th. Today is Sep16th and it's STILL to be released in my Origin account!!!

Does someone knows why???

jacqui72

it let me pay for it then when i came to download it its wasnt there it came up with disk i didnt want a disk there no phone number so i can change it :-(

samj6

Unfortunately this was happening to a lot of people. You'll need to contact customer support, I used the live chat and got a code given to me from there. I gave them my order number which I found in the top right corner of the e-mail I got after pre-ordering it.

Edit:

I forgot to add, they told me to register the code on this site first and then after it registered on here it unlocked in origin and I was able to download it.

In the bottom right corner, click the button and the next page will have the option to chat with a live advisor, hope this helps.

https://help.ea.com/en/contact-us/solve?product=The Sims 3&category=Download/Installation Issues&platform=PC&question=Movie Stuff is unreleased past release date