Latest Patch: Can't check my downloadable content

tiagomoucho3 · December 2015

Hi all!

I went and clicked to see my downloadable content at the start menu but an error message appeared:

"Whoops! Something went wrong. Check back soon."

Do you know why this is happening? I can go to the Gallery just fine.

Thanks! ^^

rosemow · December 2015

Hello.
Is the message occurring in the section where you can press the button to see what packs you own?
Try coming out of the game, then going back in again and see if that helps. The server may be busy at the moment, or may be updating after the patch.

tiagomoucho3 · December 2015

Hi!
Yes it's in the start menu. At the top right, three pumblob's icon.
I restarted many times, gives me the same error. I might try to reinstall the game to see if it helps
Thanks anyway :)

EDIT: I reinstalled and it still gives me the same error :/

IceyJ · December 2015

I couldn't check my downloadable content either, but it told me that it was due to "Origin in game" being disabled. Try turning it on in Origin under "Application Settings."

Rubysim · December 2015

same problem and Origin is enabled in game

rosemow · December 2015

tiagomoucho3 wrote: »

Hi!
Yes it's in the start menu. At the top right, three pumblob's icon.
I restarted many times, gives me the same error. I might try to reinstall the game to see if it helps
Thanks anyway

EDIT: I reinstalled and it still gives me the same error

Uninstalling and reinstalling origin may help.

Edit : it sounds like it is related to origin in-game.

tiagomoucho3 · December 2015

Origin in game was working just fine... now with this patch it stopped working D:
I have it enabled and I already reinstalled the game and origin. Problem still persists

rosemow · December 2015

tiagomoucho3 wrote: »

Origin in game was working just fine... now with this patch it stopped working
I have it enabled and I already reinstalled the game and origin. Problem still persists

Are you having issues with origin in-game not working? That may be the cause of why you are unable to see the downloadable content.
Sometimes it is disabled by EA so as other issues can be worked on and fixed.

tiagomoucho3 · December 2015

Only for The Sims 4. I can access it when I'm in any other game

Krilencu · December 2015

Do you have any video capture software like FRAPS or Bandicam installed and running? I think I read somewhere that video capture software can cause OIG to stop working for some games.

rosemow · December 2015

Try shutting down your computer completely, then starting the computer again, and see if that helps.

If you didn't manually uninstall origin, try doing that, then reinstall origin again.
https://help.ea.com/en/article/manually-uninstalling-origin/

tiagomoucho3 · December 2015

The problem is not Origin. I played PvZ and I used OIG normally. I guess it has some conflict with The Sims 4
The only video capture I use is shadowplay and it works great with OIG so that isn't a problem too.

EDIT: Things I did: manually uninstalling origin; restarting computer (lol); stopped video capture software. Nothing worked

ceejay402 · December 2015

tiagomoucho3 wrote: »

The problem is not Origin. I played PvZ and I used OIG normally. I guess it has some conflict with The Sims 4
The only video capture I use is shadowplay and it works great with OIG so that isn't a problem too.

EDIT: Things I did: manually uninstalling origin; restarting computer (lol); stopped video capture software. Nothing worked

can you confirm for me you can see the icon for DLC? and you just cant connect because gallery online options for me have changed. before the patch i could click on like gallery even if my game was offline and then connect there. now to have the DLC icon and gallery option when offline i have to go to game options/other and select online features

tiagomoucho3 · December 2015

I have all the online features turned on and I have an internet connection. I just took some screenshots of my game and the problem I'm having.
link -> imgur.com/a/OCNAd

ceejay402 · December 2015

thank you the screen shot is helpful. its possible its a server issue with origin if its only been happening since the release of the patch. are you trying to install the EP via DLC button?

rosemow · December 2015

Hello.
I am sorry that you are having this issue.

tiagomoucho3 · December 2015

I'm not installing it yet because I'm waiting for the physical release... I have to wait till the 10th. Europe releases suck xD
It's a server issue only for the europeans? I currently live in Portugal and a friend of mine is having this issue too. She's also from Portugal

tiagomoucho3 · December 2015

Any news about this problem? Thanks

rosemow · December 2015

I am sorry that you are continuing to have this issue. Other simmers are experiencing it as well.

As a workaround, click the top of the forum page. That will take you to thesims.com site. Press the " store" label, then press sims 4 store. It will then show what packs you own or don't own, and when you click on them it will show all the items in the pack.

tiagomoucho3 · December 2015

Didn't know that was possible! :open_mouth: Thank you!

rosemow · December 2015

tiagomoucho3 wrote: »

Didn't know that was possible! Thank you!

You're welcome

tracym1973 · January 2017

Hi, was your issue ever properly fixed? I have been having the same problem since about the time you posted. I tried everything you did and eventually stuck with going through the website

It would be good to get it fixed once and for all!

Thanks

rosemow · January 2017

tracym1973 wrote: »

Hi, was your issue ever properly fixed? I have been having the same problem since about the time you posted. I tried everything you did and eventually stuck with going through the website

It would be good to get it fixed once and for all!

Thanks

Hello
I am sorry that you are having issues with the downloadable content option. It works for some simmers whilst there is an issue for others,

The Sims Forums

Latest Patch: Can't check my downloadable content

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