I had been having an issue - and I'm sure I'm not the only one - where items off the Exchange and Sims 3 Store simply weren't downloading. They would download, per se, but then the launcher would freeze and when i restart the program the download was gone.
I found that if you keep your downloads list empty, (not the installed content list, just the downloads) stuff downloads just fine.
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Open The Sims 3 Game Launcher
Click the "downloads" tab on the right.
Click "Select All"
Click "Delete"
_________________OR___________________
Open Harddrive
Documents
open "Electronic Arts" folder
open "The Sims 3" folder
open "Downloads" folder
highlight/select everything
right click
"Move to Trash"