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Distorted sims HELP!

Hello and thank you for whatever help I can get.

About a month ago, I updated my graphics card to a Geforce GT 610. The picture looks beautiful and I have no other problems with any other game or program. However, when I downloaded the sims 4 demo, all my sims are distorted. Some features are pulled outward, such as a shoe or what appears to be a tail. When I alter settings the bar(s) does change position, sometimes coming from the back of the sim or the nose etc. I am not sure what else to do. Any suggestions? I need help. This also occurs on my sims 3. I cannot even play because of this. thank you!

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