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Sims 4 Demo Not Working
ironpandafists
Posts: 11 New Member
It does not crash, it just always snaps me back to my desktop. When I then try to close it, I can enter the program but all that displays is a white screen and the cursor. When I close it with task manager I can then hear the music for s few seconds before it closes. What is going on?
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System Information
------------------
Time of this report: 8/17/2014, 10:55:35
Machine name: OTTERCENTRAL
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7693
BIOS: BIOS Date: 10/08/13 16:03:23 Ver: 04.06.05
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
Page File: 3093MB used, 13187MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
---------------
Display Devices
---------------
Card name: AMD Radeon R7 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6658)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6658&SUBSYS_72601682&REV_00
Display Memory: 4095 MB
Dedicated Memory: 971 MB
Shared Memory: 3123 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VM190XVT
Monitor Id: VIZ0056
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 13.251.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/6/2013 15:01:52, 1318552 bytes
Sound Devices
-------------
Description: zzzzzzz (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 03:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 03:44:23, 350208 bytes
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 4.4 GB
Total Space: 114.4 GB
File System: NTFS
Model: Samsung SSD 840 EVO 120GB ATA Device
Drive: E:
Free Space: 755.7 GB
Total Space: 953.9 GB
File System: NTFS
Model: ST1000VX000-1CU162 ATA Device
Drive: D:
Model: ATAPI iHAS124 W ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
------------------
System Information
------------------
Time of this report: 8/17/2014, 10:55:35
Machine name: OTTERCENTRAL
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7693
BIOS: BIOS Date: 10/08/13 16:03:23 Ver: 04.06.05
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
Page File: 3093MB used, 13187MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
---------------
Display Devices
---------------
Card name: AMD Radeon R7 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6658)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6658&SUBSYS_72601682&REV_00
Display Memory: 4095 MB
Dedicated Memory: 971 MB
Shared Memory: 3123 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VM190XVT
Monitor Id: VIZ0056
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 13.251.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/6/2013 15:01:52, 1318552 bytes
Sound Devices
-------------
Description: zzzzzzz (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 03:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 03:44:23, 350208 bytes
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 4.4 GB
Total Space: 114.4 GB
File System: NTFS
Model: Samsung SSD 840 EVO 120GB ATA Device
Drive: E:
Free Space: 755.7 GB
Total Space: 953.9 GB
File System: NTFS
Model: ST1000VX000-1CU162 ATA Device
Drive: D:
Model: ATAPI iHAS124 W ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
1
Comments
Are you running an AMD CrossFire setup, or a multi-monitor setup? What happens when using the monitor display with a DVI or VGA cable, instead of an HDMI cable? Does the demo work when set to window mode via Alt-Enter on the keyboard? To force the demo to launch in window mode from the start you can do the following:
1 - Right click on The Sims 4 Create A Sim Demo icon in "My Games"
2 - Go to "Game Properties" (make sure the CAS Demo is not running)
3 - Type: -w in the "Command Line Arguments" then Apply
As for the DXDiag report you can check out the AMD website for the latest WHQL-certified, 64-bit Catalyst drivers for your AMD graphics card. The current drivers listed are dated 12/6/2013.
The report indicates your C drive or partition has 4.4GB of free space left. This is a dangerously low amount for the Windows OS and could be a factor in the demo not working properly. Freeing up additional space is definitely recommended. Performing a Windows clean boot may also help - for instructions you can check out the following Microsoft support article:
http://support.microsoft.com/kb/929135