Hi! Yesterday I had to reinstall my game because of lag and now I can't play it. When I click on the play button in Origin it loads for a minute and then it comes up a new "window" where it says "We can't connect you to the EA-servers to activate The Sims 4 on this computer with your account. Try again later."
I have tried to repair it and turn off the computer and start it again and nothing works... I have had the game since january this year and have never hade any problem with it until now and I really want to play it..
Someone who knows what I can do? :)
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Try coming out of Orgin, right click on the origin icon, and click run as adminstrator and see if that helps.
Try uninstalling and reinstalling origin and see if that helps.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I tried to uninstall and reinstall origin but that did not work either..
I will copy and paste what helped another simmer who was Mac and has the same issue with receiving the same message.
That may be what you are already doing but just in case it helps I will post it.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
If you still have issues after that, you may need to be in touch with EA Help
https://help.ea.com/en/contact-us/new/
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I guess I will have to be in contact with EA help.
Thanks you for your help anyways! :)
Sounds like you're looking in Programs. There are two areas your Sims files are in. The game-running software is in Programs. The files the game makes after you start the game to store your gameplay in is in Documents.
C:
- Users
- - [your user]
- - - Documents
- - - - Electronic Arts
- - - - - The Sims 4
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase