I recently bought the restaurant pack and I'm trying to run one, but I'm honestly not sure what I'm supposed to do. My sim workers are absolutely crap, except for the cook. He's amazing! I had to fire my host, because he didn't show up to work and my waiter is waiting for the stupid new hostess to do something...
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Keep in mind, this isn't a REAL restaurant, but really just the idea of one. More fun will be had if you simplify the process.
Good luck.
This is great advice, also you can offer your employees training by clicking on them, this will improve how they function, if remember there’s a restaurant management or employee management option that appears on the wheel. You can also schmooze your customers and to increase your rating, seek out the critic, they will be identified if you mouse over customers in the bubble with their name and cater to them as well, maybe offer a free dessert to butter them up a bit.
Carl’s has a great guide on operating restaurants, you can check it out here:
https://www.carls-sims-4-guide.com/gamepacks/dineout/customers-critics.php
It also has links at the end of the article other guides of his pertaining to restaurants.