Hi, I posted a couple of days ago about not being able to re d/l Riverview. I think I found out why, but have no idea why this has happened. For some reason, the EA Download Manager never got installed w/my game when I reinstalled it; it's just plain not there. It's not in start/program files/electronic arts/sims 3 and it's not on my task bar when I'm running the game! Is there a limit to how many times we can uninstall and reinstall the game? Is there some special thing I need to do to get the Manager back again?
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Are you using the disc version of the game or the digital download? Also, is EADM listed in Add or Remove Programs in the Windows Control Panel?
EDIT: Be sure to uninstall all previous versions of the Downloader before you install the new one. You could be having conflicts between files. Think of this as a clean slate. Update this thread if it doesn't work and I'll help you troubleshoot more.
You are most welcome, Sonshine. I am glad things worked out and you can play. Have fun simming!
Can you post your DXDiag output for review, please? Also, are you running as Administrator?
https://easims.custhelp.com/cgi-bin/easims.cfg/php...user/std_adp.php?p_faqid=21325
For future reference, the Help site is accessible by clicking on Help at the top of the forum; you can also file a Support ticket through that channel by clicking on E-Mail Us.
Thanks,
-Big Guy-
I received that same error after downloading the 1.6 patch. People were trying to tell me it had to do with my copy not being a legit copy of Sims 3. However that was not the case. I indeed ended up having to reinstall (because of the patch and problems with my EADM) but before you do that try a few things:
1. If you have CC, remove all of it from your Mods/Packages folder and try starting the game again. If it starts, that means there is a conflict with the CC and the new patch. This has been happening with many of us and it pertains to all CC, not just hacks.
2. If that does not work, back up the files you want to keep. I chose to backup my SavedSims and Downloads folders.
Here is a good guide on how and what to backup for Sims 3: http://www.modthesims3.org/mts3/index.php/topic,738.0.html
After reinstalling I was prompted to patch but the only patch I was offered was the 1.6 version. However, I had no more problems with errors and my CC worked just fine. Keep in mind a new patch has been released recently to fix some things with the old 1.6
Unlike with Sims 2, reinstalling is quite painless with Sims 3. Everything you downloaded from the Store is available so you don't risk losing it. Apparently CC is different for Sims 3 as well. In Sims 2 we would just remove mods after a patch and wait for them to be updated but in TS3 it seems all CC can be affected by a patch/update.
Anyways, that is my long explanation lol I hope it works out for you. Plus you have a Sim Guru in this thread willing to help. Hopefully you are back to simming quickly
Time of this report: 11/13/2009, 18:40:08
Machine name: HOME-C3B6C8EF24
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3
(2600.xpsp_sp3_gdr.090804-1435)
Language: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: D945GTP_
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 3.60GHz (2 CPUs)
Memory: 3326MB RAM
Page File: 551MB used, 7601MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
Display Devices
Card name: NVIDIA GeForce 8600 GTS
Manufacturer: NVIDIA
Chip type: GeForce 8600 GTS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0400&SUBSYS_C7733842&REV_A1
Display Memory: 512.0 MB
I called the phone support and they gave me instructions in my email. They gave me steps to manually uninstall and to manually reinstall the game. Is it necessary to reinstall manually? Also, is it really necessary to have the final patch? It seems as though this patch is causing a LOT of grief for a lot of people. Maybe I can play patch free until EA fixes the code in the patch? I do not have the exp pack right now.
could this be because i need to unsinstall download manager and install again thats why its not letting me download anything?
(does EADM come with the sims 3 disc? or do i need to dl seperately, i forgot how i got it in the first place) ty
The patch is not necessary to play the game; however without it, you will not be able to access the Exchange until you are patched to the full version.
Smiling4Me,
Are you seeing any errors when you attempt to re-download your content?
-Big Guy-
I'd like you to run through some basic EADM troubleshooting, to eliminate any common issues:
http://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_adp.php?p_faqid=11084
Thanks,
-Big Guy-
GuruBigGuy,
Nope, no error messages at all, after i click download it appears in the EADM for a second and then immediately there is just a red circle with a line through it.
No error messages whatsoever.
It just has that red circle with line through i tunder status and i cant do anything with it, only to delete it.
I havent tried re-installing EADM yet, but see how it didnt work for Daveek, i may be in a similar situation as well. I too, re-installed the sims 3 and purposely didnt update to the newest version and triedto download items, it wouldnt let me though