So this is from the 12/16/2014 – Version 1.3.18.1010 update
'Want new neighbors? Simply click on an empty house next door and select “Move in Household From Gallery.” You'll be taken to the Gallery where you can pick your new neighbors. Move in a great family or some total weirdo, then go visit them seconds later.'
For some reason since the recent update (March 2015) I can no longer place households from the gallery into empty houses in the neighbourhood? Has this been removed or am I doing it wrong?
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Are you using mods ?
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Try repairing the game through Origin
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Okay, I will try a repair of game and report back....
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However, the split up household option is there and is working now.
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I've been trying various things on my one save that has the same problem as yours and haven't found any way around it yet. (I always forget that function is there anyway and do everything from Manage Worlds and Manage Households.)
eta: Sheesh, I sure wish this save file system was thought out better. It's crazy. It should have been done in folders for each main-named save file, with the slot/version files contained within. Very easy to make a mistake and not be able to tell them apart. (I backed everything up, though.)