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    I love EA customer service!

    jimbbqjimbbq Posts: 2,734 Member
    in Off Topic Chat
    Just contacted EA live chat to sort out a problem (missing sims 3 base game from origin) and they just solved it instantly. They were also super friendly too :) i wonder why they were voted the worst company?

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      JonalinJonalin Posts: 1,708 Member
      EA’s Worst Company In America Reign Comes To An End With Loss To Time Warner Cable http://consumerist.com/2014/03/24/eas-worst-company-in-america-reign-comes-to-an-end-with-loss-to-time-warner-cable/

      Holidays_zpsdff36f24.png
      EA's Sims 4 Players Guide (pdf file)

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      llamacornllamacorn Posts: 190 Member
      Because they abuse the prices on their top selling game of all times...they take advantadge of their costumers :disappointed:
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      Rflong7Rflong7 Posts: 36,588 Member
      Maybe this is the result of having been voted the worst company for so long? :)

      I've had good CS and some not very competent CS with EA CS.
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      Biotic_WarlockBiotic_Warlock Posts: 11,063 Member
      llamacorn wrote: »
      Because they abuse the prices on their top selling game of all times...they take advantadge of their costumers :disappointed:

      No they don't.
      It's called margins. It's a business thing.
      Gallery ID: Biotic_Warlock
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      llamacornllamacorn Posts: 190 Member
      Kelly_Blake wrote: »
      llamacorn wrote: »
      Because they abuse the prices on their top selling game of all times...they take advantadge of their costumers :disappointed:

      No they don't.
      It's called margins. It's a business thing.

      The Sims store price tag was too high because they know people will buy it...same with this "awesome patch"..they gave us all these things to keep us satisfied only to make us buy theire super expensive upcoming"Game Pack"

      Why else would they give us Paid Time Off?
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      JimilJimil Posts: 4,443 Member
      I don't know why but I have to talk to them personally just so I could change my email address.

      And hun, you've only talked to one live support representative. They don't represent the whole company itself.
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      Biotic_WarlockBiotic_Warlock Posts: 11,063 Member
      edited December 2014
      llamacorn wrote: »
      The Sims store price tag was too high because they know people will buy it...

      Yes. And people bought the items. Again, margins. TS3 store was quite successful for EA. Of course, sales are things that happen to boost sales later on, as they did quite often.
      I don't think anything was "over" priced. They were priced well... In a business sense... But of course they were still a bit out of my league to buy frequently.

      These patches are just them trying to work over a massive 'plum pie' up of the original release. Mistakes I'm sure the devs weren't that much in control of. Of course with toddlers I wouldn't call a mistake, as well as numerous other "missing" features. I believe their pricing was more or less okay.
      Gallery ID: Biotic_Warlock
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      BrandiBugBrandiBug Posts: 1,313 Member
      I have never had good experiences with EA support. At least you did :)
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      jimbbqjimbbq Posts: 2,734 Member
      Maybe I was just lucky ?
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      LaAbbyLaAbby Posts: 3,742 Member
      edited December 2014
      Oh I haven't heard goods things about them, I had a problem with the base game so instead of contacting them I decided to reset my laptop so the sims 3 could work again ...
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      Angelllite7Angelllite7 Posts: 9,730 Member
      jimbbq wrote: »
      Just contacted EA live chat to sort out a problem (missing sims 3 base game from origin) and they just solved it instantly. They were also super friendly too :) i wonder why they were voted the worst company?

      LIES :P
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      Biotic_WarlockBiotic_Warlock Posts: 11,063 Member
      Angelllite7 wrote: »
      jimbbq wrote: »
      Just contacted EA live chat to sort out a problem (missing sims 3 base game from origin) and they just solved it instantly. They were also super friendly too :) i wonder why they were voted the worst company?

      LIES :P

      http://www.youtube.com/watch?v=bm5AzvyWvpI
      Gallery ID: Biotic_Warlock
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      jaxie086jaxie086 Posts: 1,920 Member
      jimbbq wrote: »
      Just contacted EA live chat to sort out a problem (missing sims 3 base game from origin) and they just solved it instantly. They were also super friendly too :) i wonder why they were voted the worst company?
      Just because one person from the company helped you solve a problem on one day does not mean the entire company as a whole is good.
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      thesimsfairy47thesimsfairy47 Posts: 6,116 Member
      EA is voted the worst company because they sell games like the sims 4 at a high price when the game is actually worth less.
      Sims 5 artstyle poll Here
      monday-to-friday-workweek-graphic.jpg
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      nickibitswardnickibitsward Posts: 3,115 Member
      jimbbq wrote: »
      Just contacted EA live chat to sort out a problem (missing sims 3 base game from origin) and they just solved it instantly. They were also super friendly too :) i wonder why they were voted the worst company?

      They messed up my order for Sims 4 - I wanted a physical copy and ordered a physical copy (they confirmed the order) but it never shipped so I contacted them and they said they don't "sell" physical copies, go to Amazon or someone like that BUT because they didn't tell me that right off, they gave me the digital copy. Other two times I have contacted them on Live Chat, they have been more than helpful so thanks to those representatives who helped me.

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      DerekJohnsonDerekJohnson Posts: 4,220 Member
      Every time I contacted costumer service they solved my problems swiftly and politely.
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      LatteCrabLatteCrab Posts: 2,935 Member
      Sometimes I have had bad luck with CS.
      One of those times they forgot about me, and months later, sent an apology email.
      It was too late by then.

      But every once in awhile I get lucky, and have good CS.
      One was exceptionally helpful, last year when I had an issue with the Sims 3 Store.


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      HeartfulPeachHeartfulPeach Posts: 857 Member
      Angelllite7 wrote: »
      jimbbq wrote: »
      Just contacted EA live chat to sort out a problem (missing sims 3 base game from origin) and they just solved it instantly. They were also super friendly too :) i wonder why they were voted the worst company?

      LIES :P
      https://www.youtube.com/watch?v=6_y00kb_jVc
      317chzb.jpg
      A big thanks to SimChic1 for making my simself in my avatar!
      Princess Peach Rocks!
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      SimChic1SimChic1 Posts: 3,449 Member
      edited December 2014
      They won that title because they're more than just customer support (which in both my cases, were unhelpful). They mess up a lot of good game series, charge for DLC that should've been in the game, and "experiment" with online mode for games that simply don't call for it. I could go on but I think you get the gist.
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