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    Gallery Crashing to Desktop

    AlmightyAceAlmightyAce Posts: 9 New Member
    in PC - Technical Discussions
    To this day, I am still unable to download anything from the Gallery. If I click on an item, Lot, Sims, anything, the game freezes for about a second, and then crashes to Desktop with the error message "Sims 4 has stopped working". You guys have a lot of nice stuff in there that I would like to download....I've searched for possible solutions on the Forums, but haven't found anything yet.
    Things I've tried:
    Uninstalling and Reinstalling Origin
    Repairing my Game

    If anyone can shed light on this situation, I would appreciate it. Thanks in advance for reading.

    -Ace

    Comments

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      JustKeepSimmingJustKeepSimming Posts: 3,447 Member
      I'm sorry to hear that you've having trouble. This happened to me but only the once, it hasn't happened again since. How many times has this happened to you?
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      mustangkillmustangkill Posts: 2 New Member
      i'm having the same exact problem i can get into the Gallery and i can maybe get to one maybe 2 things before it crashes on me
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      RavensHrtRavensHrt Posts: 155 Member
      The only way I can use the Gallery is press play and to go into the game area where you can choose Willow Creek or Oasis Springs ... I also changed how I view the game in Game Options from Full Screen to "Windowed" mode. It still crashes from time to time but not near as often as it did without those changes. Hope that helps you too.
      RavensHrt Gallery Link

      My Sims 4 Games Owned
      ravenshrt_gamepack_zpscyv4apsz.png
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      XennationXennation Posts: 113 Member
      edited September 2014
      If you having issues check out my master thread on official ea help forums; I'm still having issues, but I have covered vast amount of ground and maybe one of my failed attempts can help you.

      Reference: - answers.ea.com/t5/The-Sims-4/Crashes-Nightmare-Please-Fix-With-thorough-documentation/m-p/3545861/highlight/false#M13531
      If I was helpful, or if you enjoyed my post always give a good rep or nice "Like / Thanks" by clicking below my post.
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      mustangkillmustangkill Posts: 2 New Member
      edited September 2014
      > @RavensHrt said:
      > The only way I can use the Gallery is press play and to go into the game area where you can choose Willow Creek or Oasis Springs ... I also changed how I view the game in Game Options from Full Screen to "Windowed" mode. It still crashes from time to time but not near as often as it did without those changes. Hope that helps you too.

      hey great idea i'm going to try that now ...it works now guess from now on go into the world and then gallery only way its going to work for me until they decied to fix
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      cale2003cale2003 Posts: 2,802 Member
      mine did that on launch day but i just had to wait and wait...
      PC Specs:
      Asus ROG GL753VE-BS71 17.3 inch
      Intel Core i7 7700HQ 2.8-3.8GHz
      16GB DDR4 RAM
      128GB SSD
      1TB 7200RPM HDD
      NVIDIA GEFORCE GTX 1050 TI 4GB
      6685561181.png
      Rogers Ignite 70u internet
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      AlmightyAceAlmightyAce Posts: 9 New Member
      Thank you all for your replies. I will go try some of your suggestions and let you know. =) Happy Simming!
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      AlmightyAceAlmightyAce Posts: 9 New Member
      Just a quick update; I tried all of your wonderful suggestions. Sadly, I still have the same problem. I haven't checked after yesterday's patch(?) so maybe with some luck it'll work out. I'd really love to browse through more than the first 8 items, and actually finally DOWNLOAD something. =( Thanks again.
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      LizziguinLizziguin Posts: 1,126 Member
      Ever since the pool patch I've been having this issue. I don't know whats going on :\ Everything else goes smoothly in my game till I go to mess in the gallery.
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      AlmightyAceAlmightyAce Posts: 9 New Member
      edited November 2014
      I'm still having issues to this day Lizzi. If I put the game on windowed fullscreen mode, I can get maybe 1 or 2 things from the Gallery before it crashes. It's pretty upsetting. I wish the gallery was available on a website somewhere that I could just download that way; because mine refuses to work. Ever. =(
      Post edited by AlmightyAce on
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      LizziguinLizziguin Posts: 1,126 Member
      Well I've sadly discovered that it's my mods causing it. My game is just so darn boring without them though :\ It's not any of my actual game mods, something in one of my recolors is messing it up but I have no idea which it is.
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      aprilroseaprilrose Posts: 1,832 Member
      I have ZERO mods and gallery crashes on me. I'm lucky if I can view more than 3 items in the gallery before it crashes on me. It's really frustrating.
      Simming for 19 years!
      Family Tree
      Playing Mod & CC Free



    • Options
      LizziguinLizziguin Posts: 1,126 Member
      edited November 2014
      Yeah, I'm starting to think this is an Origin/Sims 4 issue because what mods I did have in my game right now are all up to date, they're some of Shimrod's. I'm going to attempt to play again and see if it crashes me (probably will). Been pretty frustrated as well.

      Edit: Just tried playing without mods in and sure enough my game crashed after just a few minutes in the gallery.
      Post edited by Lizziguin on
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      AlmightyAceAlmightyAce Posts: 9 New Member
      edited November 2014
      That's exactly it for me as well april. It's never worked properly. I envy those folks who can sit and browse through it and download with no problems. =(
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      Renton92Renton92 Posts: 18 New Member
      I can't even connect to the gallery :(
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      LakeLake Posts: 9 New Member
      edited December 2014
      > @AlmightyAce said:
      >
      > I wish the gallery was available on a website somewhere that I could just download that way; because mine refuses to work. Ever. =(
      >

      There is a link you can go to on the sims site to get to the Gallery. I was able to download items there and when I opened the game they were there. Just go to the sims main site and add /gallery to the end of the url. Good luck!
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      marcel21marcel21 Posts: 12,341 Member
      Its been crashing every time I use it, once 30 time in one day :\



      Origin ID MichaelUKingdon


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      LizziguinLizziguin Posts: 1,126 Member
      I basically have to play in offline mode with Origin. I don't know how but I didn't realize there was an online website for the gallery. So now I'm just going through that to download any new builds and families.
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      luthienrisingluthienrising Posts: 37,632 Member
      marcel21 wrote: »
      Its been crashing every time I use it, once 30 time in one day :\



      I've had the impression that the Gallery is being particular sensitive to either specifications or hard drive space. How full is your drive? Could you post your DxDiag? http://help.ea.com/en/article/how-to-gather-dxdiag-information/
      EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
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      GoldenBunnyGoldenBunny Posts: 3 New Member
      I've run into this same issue. I got The Sims 4 for Christmas and when I finally got it to start working I decided to try and download from the gallery. Then it crashes! I go to try again and it crashes. I try again about 4 more times and when it kept crashing I decided to just give up and try another day and it was the same issue.
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      RavenHart01RavenHart01 Posts: 1 New Member
      My computer is brand new and the only things I've downloaded were origin and the Sims 4 and mine crashes all the time as well. I instead tried using the Gallery app and that won't even work. It takes way too long to load.
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      AnnLee87AnnLee87 Posts: 2,475 Member
      The gallery is online now but nothing works right now. The server is down and so is Origin.

      http://www.thesims.com/gallery
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