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Sim Point buying issues I will be pointing an EA worker to this thread
chocchipnik
Posts: 735 Member
I know a number of people have issues with buying sim points and as I said I will be pointing an EA worker to this thread so he can be aware of how much these glitches affect people in different countries. So please if you have the following issues or a new one which I am unaware of then please comment below. if you could also put your country it it might help more (although I know of many in various countries)
So far I am aware of a few different issues which can vary between browsers
and which still appear after clearing your cache etc and on other pcs
Using Firefox the page doesn't skip you forward and just displays a blank page, I was told on the telephone that they are aware of this issue and it is a problem with some of the coding
Using IE, Chrome and Firefox
Credit Card: when choosing this option and clicking continue you get the message (A)that the details you entered are incorrect or (B) there is a system error and to try again later
Paypal: when choosing this payment method and hitting continue the page kicks you back to the choose payment method the end of this page will also end in "?execution=e1s2" with the s number rising each time you try it so next time will end s3 etc
I have the IE, Chrome & Firefox problem and am in the UK
So far I am aware of a few different issues which can vary between browsers
and which still appear after clearing your cache etc and on other pcs
Using Firefox the page doesn't skip you forward and just displays a blank page, I was told on the telephone that they are aware of this issue and it is a problem with some of the coding
Using IE, Chrome and Firefox
Credit Card: when choosing this option and clicking continue you get the message (A)that the details you entered are incorrect or (B) there is a system error and to try again later
Paypal: when choosing this payment method and hitting continue the page kicks you back to the choose payment method the end of this page will also end in "?execution=e1s2" with the s number rising each time you try it so next time will end s3 etc
I have the IE, Chrome & Firefox problem and am in the UK
Lucky enough to have had many generous friends so I own the Sims 3 store.
I can normally be found lurking more now or in my bunker watching ads and attempting to kill wishlists
I now have a sim story blog! It begins here https://chocchipniksimsblog.wordpress.com/current-story/getting-started/
I can normally be found lurking more now or in my bunker watching ads and attempting to kill wishlists
I now have a sim story blog! It begins here https://chocchipniksimsblog.wordpress.com/current-story/getting-started/
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Comments
Mozilla Firefox, Safari, and Internet Explorer
Get this message on all three browsers.
System Error. Please try again later
Am in America.
Browsers: Firefox, but I used google Chrome and IE too.. Nothing worked
Credit card: error problems
Paypal: back to the first step
I know EA is aware of this issue since a long time. I've found many topics talking about it.. but as usual it has never been fixed.. So, I let down, EA won't see my money :roll:
EDIT: I bought my simpoints by Origin, but I'm not so happy as I've lost more than 6 euros for the same number of simpoints. EA, it's urgent to fix payment issues.. you're losing a lot of money (but maybe you don't care about it :roll: )
I did a live chat with ea last night and they said it is a known problem and they have excalated it to the expert level to be fixed. So hoplefully they are actually working on it, otherwise i just threw away $20.
I really want that basketball set while it's on sale. I actually only need $10 worth of simpoints to get it on sale & thought about buying more through paypal and then using the points from the ea cashcard later, but since there's a problem with that too, i'm not going to risk losing anymore money by trying to buy more points until they have this fixed.
And of course, the store won't take it back because they think we used the code already. Grrrr.....this needs to be fixed. Another dropped ball by EA. This is $20!
Edit for better explanation:
From US
I bought an 2 EA Game Cards at Target late this afternoon. When I tried to cash it in late this evening, on my Account Page...It kept telling me it was invalid number.
I have the receipt that shows it was activated. When I went to the EA activate web page it told me to try again later.
So what now? I will not accept that Ea will not give me my sim points because they are not accepting a valid activated EA game Card. I want the points.
Here's another thread of people complaining about the same issue. Hopefully a Guru will see this and fix the issue ASAP.
I did this two days ago. At the end of live chat, they told me I'd hear back from expert support within 48 hours. I got an email back this afternoon. The answer? I'll copy and paste:
"First of all, please accept my apologies for the delay in responding. Owing to the inflow of Emails, we could not respond immediately. Henceforth, I assure that we would expedite our responses.
I have gone through your e-mail and understand that you are experiencing issues redeeming the EA Cash Card. We aware of an issue some customers are experiencing when redeeming EA Cash or Retail cards for Origin, Gem, and Subscription purchases. We are working to address this issue as quickly as possible.
We apologize for the frustration this has undoubtedly caused. Please stay tuned for an update on this issue."
Really? I find it unacceptable that the only answer is to wait for an answer. There doesn't seem to be a way to reply to the message and if I go back to support, I'm pretty sure I'll get the same run-around. I bought Supernatural on Amazon because of the hard time I had trying to buy it on Origin and this isn't likely to make me shop with the official store again in the future.
Country: Germany
Browsers: Chrome, Firefox, Internet Explorer and Opera (All with cleared caches)
Error Message: None
Issue: On the review order page after clicking 'purchase' it sends me back to the choose your payment option page.
Payment Method: PayPal
Period: Since several months.
Country:
America
Browsers:
Google Chrome
Mozilla Firefox
Internet Explorer
Safari
Message on all browsers:
System error. Please try again later.
Thanks for copying your e-mail here. They also told me i would be getting an e-mail, but i haven't received one yet. The more i think about possibly losing my $20 the angrier i get.
You would think EA could at least go into our account and give us our simpoints. I would gladly e-mail them a scanned copy of my receipt, which says that the activation was successful and the front and back of the cash card to prove that i purchased it, if they would credit my store account with the simpoints that i bought.
I won't be buying any more cash cards, i'll just buy my simpoints on this site using my paypal account from now on.
Using Chrome
Credit Card
Issue: Card details are incorrect.
But I was billed a dollar every time I tried, three times on my card.
Nothing shows up for that day on my billing page in the Sims store account.
Still not fixed, Just gott off Live Chat with Someone, She was quiet Insulting too.
It's disappointing to know that my husband wanted to surprise me with a cash card so I could get the basketball hoop and it not work.
We're not well off financially at all, so it meant a lot to me that he did this... and this just breaks my heart.