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  phoebebebe13 Posts: 19,400 Member

  March 2018

  msbeckycat wrote: »

  I start my launcher. When I try to log into it to play it is not accepting my email and password. I know it is correct. The EA site accepts it

  
  EA servers are down . you will have to wait for them to be back up.

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  igazor Posts: 19,330 Member

  March 2018 edited March 2018

  Assuming you are on Windows and not the Mac version of the game, the step that usually fixes that involves clearing the cache and cookies on Internet Explorer, being sure to disallow the "Preserve Favorites website data" option. It must be IE and not Edge or the other browsers, even if you never use IE yourself or it's not convenient to get to such as on Win 10, it's still there someplace and the game uses its resources.
  
  For a visual: https://kb.wisc.edu/page.php?id=15141
  
  Some players have found that in addition they need to change their password through the site as well.
  
  
  Edit: Yes, I see the EA server issue being reported now. If that's the source of the problem, then nothing can be done until EA reports that its issues are fixed.

  Post edited by igazor on March 2018

  
  NRaas has moved!
  Our new site is at http://nraas.net

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  pisceschick75 Posts: 541 Member

  March 2018

  Ah ha...the answer to my question!! Thanks! No need for me to look any further!

  Is there a support group for Simming Addiction? I think I need it...

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  Shadami Posts: 4,353 Member

  March 2018

  oh my gosh thank you for making this thread. I just randomly decided to play my sims 3 for the first time since I got it a year ago and was wondering why i couldn't log in inside the game.

  
  Year Long Community Challenge

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