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Video Card Popup message - PLEASE HELP!
booksandicedtea
Posts: 2 New Member
Hello all! As a gift on Christmas I received an iMac. I installed The Sim 4 and all of the expansion packs that I own to go with it. However, when clicking on to play the game a message pops up with the following:
[b]Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:0000012f:912c9c10][/b]
I asked my Father to take a look and try to help me figure out the solution. We looked around various websites (this one included) but no answers seemed to help. We restarted the computer, updated the sims, 'fixed the game' and un-ticked 'open origin in game' (can't remember if that was the official statement) but nothing worked, and the same message still popped up.
This is all of the information to my Mac:
[b]ATI Radeon X1600:
Chipset Model: ATY,RadeonX1600
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
ROM Revision: 113-xxxxxx-139
EFI Driver Version: 01.00.139
Displays:
iMac:
Display Type: LCD
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes[/b]
With that being said, I don't know what else to do other than ask for some help which would be greatly appreciated. I do hope that one of you will be able to help as I have tried everything that has been suggested or I have come across. Thank you so much!
[b]Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:0000012f:912c9c10][/b]
I asked my Father to take a look and try to help me figure out the solution. We looked around various websites (this one included) but no answers seemed to help. We restarted the computer, updated the sims, 'fixed the game' and un-ticked 'open origin in game' (can't remember if that was the official statement) but nothing worked, and the same message still popped up.
This is all of the information to my Mac:
[b]ATI Radeon X1600:
Chipset Model: ATY,RadeonX1600
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
ROM Revision: 113-xxxxxx-139
EFI Driver Version: 01.00.139
Displays:
iMac:
Display Type: LCD
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes[/b]
With that being said, I don't know what else to do other than ask for some help which would be greatly appreciated. I do hope that one of you will be able to help as I have tried everything that has been suggested or I have come across. Thank you so much!
0
Comments
Since it is an older type of all-in-one (or any all=in-one for that matter), you will be unable to upgrade the graphics card.
Is this your iMac or about the same?
http://www.amazon.com/Apple-MA200LL-SuperDrive-Discontinued-Manufacturer/dp/B000BNLGJA
That su*ks. :/ And yes, that seems about right. (Oh, and I love what you've done with Trevor haha.)
-James
I have no idea how to do that??
Your Mac is not capable of running the game, it is not powerful enough unfortunately as it is fairly old now, 2006? I'm pretty sure you posted this at AHQ and I answered you there too.
------------------
System Information
------------------
Time of this report: 4/5/2016, 13:40:24
Machine name: HP-OWNER-PC
Operating System: Windows 7 Home Basic 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6000 (GA378UA#ABA)
BIOS: Ver 1.00PARTTBLv
Processor: Intel(R) Core(TM) Duo CPU T2450 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 1024MB RAM
Available OS Memory: 1014MB RAM
Page File: 1519MB used, 518MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Mobile Intel(R) 945 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 950
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_27A2&SUBSYS_30BB103C&REV_03
Display Memory: 251 MB
Dedicated Memory: 0 MB
Shared Memory: 251 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LPLDB00
Native Mode: 1280 x 800(p) (59.910Hz)
Output Type: Internal
Driver Name: igdumd32.dll
Driver File Version: 8.14.0010.1930 (English)
Driver Version: 8.15.10.1930
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2009 08:18:08, 3829760 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-64E2-11CF-0674-B110A2C2C535}
Vendor ID: 0x8086
Device ID: 0x27A2
SubSys ID: 0x30BB103C
Revision ID: 0x0003
Driver Strong Name: oem6.inf:Intel.Mfg:i945GM0:8.15.10.1930:pci\ven_8086&dev_27a2
Rank Of Driver: 00F42001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Hi, this is the Mac section for Sims4. You should probably post this information in the regular Help Section.
Your computer does not meet the requirements.
Since it is a laptop, you are unable to upgrade its processor or graphics card, so the only option is to buy a new computer altogether. You do need a gaming computer for the Sims.
Notifying...
@chesterbigbird
@phoebebebe13
Your in the wrong section for pc but unfortunately your computer does not meet the requirements to play the sims 4.