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    Town Map Glitch After Installing Pets Expansion

    AlixraAlixra Posts: 6
    in The Sims 3 Help & Technical Discussion
    Since I downloaded the Sims 3 on my brand new laptop (which meets all system requirements), it's worked flawlessly, especially with the Adventures and High-End Loft expansions that I have. But today I purchased the Pets Expansion and installed it, and all of the sudden things are going wrong.

    The first thing that happened is that, out of the blue, it failed to recognize my hardware. The second thing I noticed was an outrageous and irritating Map View glitch ( more on that in a bit). I followed a Google search to the only detailed solution I could find to the graphics card/hardware problem ( http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game ), but my DeviceConfig file shows only ---Options--- and ---Default Options---, so that didn't work for me.

    However, the thing that is bothering me the most is the Map View glitch, which did not occur before installation of Pets. I'm not sure if the studio is public, but the video of the error is located in my Studio under Media.

    If it is not public, here is an explanation:

    Everything is odd and gray, and flickering. You can see the general contours of the map's shape and terrain but it's all glitching out and covered in flashing planes of gray. This happens only in the Map View mode.

    If anyone has suggestions, please make them!

    SYSTEM INFO:
    Intel(R) Core(TM) i3-3120M
    2.5 GHz processor

    GRAPHICS CARD:
    Intel(R) HD Graphics 4000

    If there is some sudden impediment in the graphics card, then I am very confused, as there were zero errors beforehand.

    Comments

    • Options
      DarkAmaranth1966DarkAmaranth1966 Posts: 13,416 Member
      edited May 2013
      http://asileesims.wordpress.com/2009/10/21/the-sims-3-how-to-play-with-onboard-graphics/

      See if that helps since you do have onboard graphics.
      Life is what you make it so, make it good.
    • Options
      AlixraAlixra Posts: 6
      edited May 2013
      I don't see a single one that relevantly applies to me; by default the game sets everything to its lowest setting when it's having issues detecting or recognizing the graphics card. This is a brand new laptop, hardly a week or two old, so the likeliness of collected dust is slim to none, as we have a very dust-free home. I've been disconnected from the Internet many times while playing, and it doesn't change anything. I've also not experienced blurriness. It's mostly the Town Map.

      Thanks for trying, but nothing there is within my power or is useful to me. Sorry!
    • Options
      NeyonachiNeyonachi Posts: 180 New Member
      edited May 2013
      I had this problem too, and when i gave up i read somewhere because its' due to pets. so i got Showtime EP and when i installed it everything became ok. So if you can , get another EP.

      at least that how it worked out for me
    • Options
      DawnLBrownDawnLBrown Posts: 9,193 Member
      edited May 2013
      Hi,

      Please post your dxdiag. Thanks!

      To gather a DxDiag on your computer, please follow the steps below:

      Section 1
      If you have Microsoft Windows XP:
      1. Click the Start button on the Windows Taskbar.
      2. Select Run.
      3. Type dxdiag in the text field.
      4. Click OK.
      5 Goto Section 2 of these instructions.

      If you have Windows Vista/Win 7 and do not have a Run selection:
      1. Right click the menu bar and select Properties.
      2. Click the Start Menu tab.
      3. Click the Customize button.
      4. In the upper window, scroll down until you see the Run command and check the correlating check box.
      5. Click OK.
      6. Click Start.
      7. Click Run.
      8. Type dxdiag into the text field and click OK.
      9. Goto Section 2 of these instructions.

      If you have Windows 8:
      1. From the Windows desktop, press the Windows key and the R key to open the Run window.
      2. In the Open: field of the Run window, type dxdiag. Click OK or press the Enter key to open the DirectX Diagnostic Tool (if prompted to check if your drivers are digitally signed, click Yes).
      3. Goto Section 2 of these instructions.

      Section 2
      1. If you have a 64-bit OS, click Run 64-bit DxDiag.
      2. Click Save All Information.
      3. Click Save.
      4. Open the text file.
      5. On the Edit menu, click Select All.
      6. On the Edit menu, click Copy.
      7. Paste the text into your post. (For windows 8, split it into two posts)
    • Options
      AlixraAlixra Posts: 6
      edited May 2013
      Preferred Media Foundation Transforms

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      WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
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      MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
      MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
      {53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
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      MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
      MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
      MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
      MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
      MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
      MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
      MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
      KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
      MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
      MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
      {00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
      MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
      MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
      MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
      MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
      MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
      MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
      MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
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      MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
      MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
      MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
      MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
      MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
      MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
      {33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
      {E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
      MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
      {7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
      MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
      MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
      MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
      MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
      MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject

      Disabled Media Foundation Transforms

      [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

      <transform CLSID>


      Disabled Media Sources

      [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

      <media source CLSID>

      EVR Power Information
      Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
      Enabled:
      Force throttling
      Allow half deinterlace
      Allow scaling
      Decode Power Usage: 100
      Balanced Flags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 50
      PowerFlags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 0
      Diagnostics

      Windows Error Reporting:
      +++ WER0 +++:
      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: TS3W.exe

      P2: 0.2.0.164

      P3: 4e72aec1

      P4: d3d9.dll

      P5: 6.2.9200.16384

      P6: 5010a8f5

      P7: c0000005

      P8: 000b9a5d

      P9:

      P10:




      +++ WER1 +++:
      Fault bucket 2090507739, type 5

      Event Name: WPNConnectionFailure

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: Data Connect

      P2: 80072af9

      P3: WNP

      P4: Unknown

      P5: Unknown

      P6: Unknown

      P7: 2

      P8: 244

      P9:

      P10:




      +++ WER2 +++:
      Fault bucket -1486484153, type 5

      Event Name: WPNConnectionFailure

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: Data Reconnect

      P2: 880403f5

      P3: WNP

      P4: IPv4

      P5: None

      P6: WiFi

      P7: 2

      P8: 244

      P9:

      P10:




      +++ WER3 +++:
      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: TS3W.exe

      P2: 0.2.0.164

      P3: 4e72aec1

      P4: d3d9.dll

      P5: 6.2.9200.16384

      P6: 5010a8f5

      P7: c0000005

      P8: 000b9f04

      P9:

      P10:




      +++ WER4 +++:
      Fault bucket , type 0

      Event Name: NetworkDiagnosticsFrameworkV3

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: Microsoft

      P2: Dot3HelperClass [1.0]

      P3: 2

      P4: 0

      P5: {00000000-0000-0000-0000-000000000000}

      P6: Dot3HelperClass [1.0]

      P7: {4DA030B8-86E5-4b6a-A879-2FFF8443B527}

      P8: l1c63x64.sys

      P9: 2.0.0.4 25/07/2012

      P10:




      +++ WER5 +++:
      Fault bucket , type 0

      Event Name: NetworkDiagnosticsFrameworkV3

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: Microsoft

      P2: Dot3HelperClass [1.0]

      P3: 2

      P4: ********

      P5: {B982EA54-78CE-4755-B5E6-45EF6438667F}

      P6: AutoConfig Helper Class [1.0]

      P7: {16F230CA-1E74-415a-AD4F-907F8F56EACD}

      P8: rtwlane.sys

      P9: 2007.3.821.2012 28/08/2012

      P10:




      +++ WER6 +++:
      Fault bucket -1049820509, type 5

      Event Name: ScriptedDiagFailure

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: Microsoft Windows.NetworkDiagnostics.1.0

      P2: 3958676937

      P3: 1.0.0.0

      P4: Default

      P5:

      P6:

      P7:

      P8:

      P9:

      P10:




      +++ WER7 +++:
      Fault bucket -1486484153, type 5

      Event Name: WPNConnectionFailure

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: Data Reconnect

      P2: 880403f5

      P3: WNP

      P4: IPv4

      P5: None

      P6: WiFi

      P7: 2

      P8: 244

      P9:

      P10:




      +++ WER8 +++:
      Fault bucket , type 0

      Event Name: RADAR_PRE_LEAK_WOW64

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: TS3W.exe

      P2: 0.2.0.164

      P3: 6.2.9200.2.0.0

      P4:

      P5:

      P6:

      P7:

      P8:

      P9:

      P10:




      +++ WER9 +++:
      Fault bucket , type 0

      Event Name: ScriptedDiagFailure

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: Microsoft Windows.NetworkDiagnostics.1.0

      P2: 3958676937

      P3: 1.0.0.0

      P4: Default

      P5:

      P6:

      P7:

      P8:

      P9:

      P10:
    • Options
      AlixraAlixra Posts: 6
      edited May 2013
      Also, would it have to be an EP newer than Pets? I tried uninstalling and reinstalling High-End Loft to no avail. If it has to be newer, can you give me a list of which ones are?
    • Options
      DarkAmaranth1966DarkAmaranth1966 Posts: 13,416 Member
      edited May 2013
      Pets is the most demanding of them all, but Showtime, Supernatural, Seasons and, University are newer than Pets. University also can be quite demanding on a computer.
      Life is what you make it so, make it good.
    • Options
      ceejay402ceejay402 Posts: 24,507 Member
      edited May 2013
      hi alixra

      so unfortunately your system is designed for general use not gaming. i3 processor and the intel intergrated card sound like they just cant meet the demands of the EP.

      things to try confirm your hard drive has lots of free space.

      keep your system plugged in while playing

      turn off background programs
      http://forum.thesims3.com/jforum/posts/list/657154.page

      keep the system cool, consider investing in cooling pad

      if nothing is working then u may need to consider uninstalling, sorry.
    • Options
      AlixraAlixra Posts: 6
      edited May 2013
      Is there any way I can run a different graphics card/driver externally? Or find a way to put one in so that it overrides the integrated card?

      As it seems, my game is spiraling, so I guess I'll just have to not play it until I can find some way to get another graphics card. It's started freezing every couple of seconds and then resuming, and it's been crashing recently, as well. My options (such as aging, as it's the only frustrating thing) keep resetting to no aging, so my game is somewhat at a standstill anyway.
    • Options
      UtopiaUtopia Posts: 164 Member
      edited May 2013
      You could try finding a system builder shop, some of the small pc shops often build pc's. They may be able to see if your laptop can have a proper card fitted.
      Mysticalmaid
      <3 Tweet me @samwitts2 <3
    • Options
      ceejay402ceejay402 Posts: 24,507 Member
      edited May 2013
      Alixra wrote:
      Is there any way I can run a different graphics card/driver externally? Or find a way to put one in so that it overrides the integrated card?

      As it seems, my game is spiraling, so I guess I'll just have to not play it until I can find some way to get another graphics card. It's started freezing every couple of seconds and then resuming, and it's been crashing recently, as well. My options (such as aging, as it's the only frustrating thing) keep resetting to no aging, so my game is somewhat at a standstill anyway.

      yea unfortunately most laptops cant add or replace cards as for external cards well it can be done but i wouldnt recommended it

      see this http://lifehacker.com/5851902/turn-a-low+powered-laptop-into-a-gaming-machine-with-an-external-video-card-dock

      honestly i would try uninstalling pets..it may suck u cant play that EP but its possible u could play the game without it.
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