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    Cannot Start Launcher: Game update being installed

    socalkdlsocalkdl Posts: 1,636 Member
    in The Sims 3 Help & Technical Discussion
    Ok, here is a new one on me. Starting this morning I cannot launch the Sims 3. I get the following error message:
    "Cannot start the Launcher when a game update is being installed. Please try again after the install is complete."
    Note: I am not updating the game and no update activity is being shown. The launcher just closes.
    As if the new My Page wasn't enough hassle!
    Kirk

    Comments

    • Options
      socalkdlsocalkdl Posts: 1,636 Member
      edited March 2012
      Never mind. The game launcher simply had a Liam moment. Rebooting my computer cleared it up.
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      DanielleViaDanielleVia Posts: 1
      edited October 2013
      my launcher is also doing this. I have restarted my computer and still nothing...please help!
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      SeydonSeydon Posts: 1
      edited November 2013
      Had the same issue today while installing on a new computer.

      After wasting tons of bandwidth redownloading the app and the patches, turned out that a lock file was left behind by the patch installer.

      When installing a patch, a file TS3patch.lck is created under c:\users\<username>\appdata\roaming

      As soon as I deleted that file, the launcher started working again.
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      osamabinrobotosamabinrobot Posts: 1
      edited November 2013
      Thanks so much seydon!
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      simsfana3245simsfana3245 Posts: 3
      edited November 2013
      @Seydon, I am having the same problem except I can't seem to find the appdata folder. When I try to make one with that name it says there is already a folder however it's no where in sight, any help? :(
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      SnowWolf864SnowWolf864 Posts: 1
      edited November 2013
      simsfana3245 wrote:
      @Seydon, I am having the same problem except I can't seem to find the appdata folder. When I try to make one with that name it says there is already a folder however it's no where in sight, any help? :(

      The Appdata folder is hidden by default;

      Windows 7 - Organise->folder and search options ->view(tab)-> Then under advanced setting there is "hidden files and folders" and just change to show
      Windows 8 - View tab(On any file explorer page)->show/hide->hidden items(just check the box if it is not already ticked)

      hope that helped just ask again if that is confusing :P
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      FrankenraiFrankenrai Posts: 1
      edited February 2014
      Can someone please help me :( I found the 'roaming' folder and I even put to show hidden files but I cant find the TS3patch.lck to delete... and when I try to start up sims 3 it still says: "Cannot start the Launcher when a game update is being installed. Please try again after the install is complete."

      soooo is there something that I'm doing wrong or what? (I have no clue, please help)
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      Mister_PassiveMister_Passive Posts: 1
      edited February 2014
      Thanks so much for the help @seydon, worked a charm for me :)
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