Black screen on start up

Fearless_Fay

So I have been playing the sims 4 for quite a while now (386 hours) and since the update there has been a problem. Whenever I click on the sims to play it a black screen pops up but there is still music playing from the game itself and I can click everything but there's still a black screen. I already removed and reinstalled the game twice, also removed my mods and I also changed the fullscreen from '0' to '1' but nothing helps... does anybody know how I can fix this?

Feedinghissheep3

Fearless_Fay wrote: »

So I have been playing the sims 4 for quite a while now (386 hours) and since the update there has been a problem. Whenever I click on the sims to play it a black screen pops up but there is still music playing from the game itself and I can click everything but there's still a black screen. I already removed and reinstalled the game twice, also removed my mods and I also changed the fullscreen from '0' to '1' but nothing helps... does anybody know how I can fix this?

when this happened to me i had to play offline...then it worked! there is the option to play offline in origin under your settings...hth

Fearless_Fay

It still doesn't work...

luthienrising

Fearless_Fay wrote: »

It still doesn't work...

New since the Dec. 4 update: If you're on a 64-bit laptop that isn't a Mac, see http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest. If you are on a 64-bit computer with only 4 GB RAM, switch back to the 32-bit version of the game.

Let us know if that helps!

SimGamer15

Try going into origin and right click on sims 4 and click repair.

Fearless_Fay

> @luthienrising said:
> Fearless_Fay wrote: »
>
> It still doesn't work...
>
>
>
>
> New since the Dec. 4 update: If you're on a 64-bit laptop that isn't a Mac. If you are on a 64-bit computer with only 4 GB RAM, switch back to the 32-bit version of the game.
>
> Let us know if that helps!

I let someone else do all those things because I'm not that good with computers and the game still isn't working... I really don't get why it doesn't work... I hadn't played the game since August due to school and last week on Monday I decided to play it. The game showed up in a small window which I found strange because it usually shows up on full screen mode so I went to my settings and changed it to full screen. And then I played it without any problems. Then on Friday I had to update it first but then I opened it like I usually do and the sims showed up in a really small bar, around the size of a pinky, in the upper left corner of my screen. Then it opened up in full screen, followed by a white flash and then the screen went black with music playing...

luthienrising

Okay, this one's more complicated than I can do. I'm going to turn you over to @phoebebebe13 , @ceejay402 , and @chesterbigbird

rosemow

Hello.
Try turning off origin in-game and see if that helps.
http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/

ceejay402

hi @Fearless_Fay

are you getting any errors? also can you do the following restart computer confirm all windows updates are installed then open origin and confirm origin is up to date http://simsvip.com/2015/12/17/origin-update-december-17th-2015/

the best way to get a computer to show needed updates as well as install an update is to reboot the computer. for origin it can take two reboots for it to work for me and for windows update i always reboot even though the computer itself reboots on its own.

now if everything is up to date next thing to do is pull out your whole my documents/electronic arts/sims 4 folder and try the game again.

if you still cant get the game to launch properly see if reinstalling origin helps

now if you have tried all of the above and still have issues post computer info -to post hit windows key + R. enter dxdiag and select ok to run report. then select "Save all information" and a notepad doc will open. copy/paste the whole long report here. If you have win 8/8.1 you may need to copy/paste the report into two threads, thanks!

chelsea666

This has just started happening to me did you end up finding a solution??

rosemow

chelsea666 wrote: »

This has just started happening to me did you end up finding a solution??

Hello @chelsea666.

Shut down your computer completely. Start the computer again, then launch the game and see if that helps

Do you have cc/mods in your game? If you do, move your mods folder to the desktop. Then start the game and test to see if the issue is still there.

Repairing the the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try opening the game in windowed mode and see if that helps.
http://help.ea.com/au/article/playing-the-sims-4-in-windowed-mode/

Try switching back to 32 bit mode and see if that helps. To do that ,
Go to My Games in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”
Change the “When launching this Game” setting to “The Sims 4 32-bit”

If after doing all the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread

Jessica21

This has now happened to me and I don't know what to do!!! :s :s :s

rosemow

Jessica21 wrote: »

This has now happened to me and I don't know what to do!!!

Hello @Jessica21
Shut down your computer completely. Start the computer again, then launch the game and see if that helps.

If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the black screen is still there.

Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Make sure that your graphics drivers are uptodate.

If the issue remains, could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here

You will need to break up the pastebin link of your DXDiag info though when you post it in this thread by putting h.t.t.p. instead of http, because you are unable to post links because you are a new member.