TS4 crashing on loading screen

Winifred_Willow

Hello~ This is a first for me having issues with TS4, major issue anyway, normally it is a minor bug here or there.

• *Earlier yesterday I loaded the game and played for a couple hours. The game ran great, everything was smooth. Logged off to run some errands and do a few chores. When I was done running around I decided to open the game again and the game crashed before it even made it to the loading screen. I thought this was odd, considering it ran fine before so I repaired the game and tried again. Nope.
• *Then I tried taking out the most recent changes I had made to the mods folder. Nope.
• *Then I tried taking the mods folder out all together. Hahaha... nope.
• *As a last resort I pulled the entire TS4 folder and let the game generate a new one when trying to load. Again...big fat Nope.
• *I restarted the computer and tried again. Still crashed.

Tried again this morning with the original TS4 folder with mods and with the newly generated folder w/o mods. Still didn't load and crashed at start up.
At this point, I'm not sure what is going. I'm at work right now so I can't post the crash report through pastbin so I will have to wait but I'm curious, has anyone else had a similar issue with the game?

rosemow

Hello
Try switching back to 32 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 32-bit”

If the issue remains, try starting the game in windowed mode and see if that helps.
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

Make sure that your graphics drivers are uptodate.

Winifred_Willow

Thanks Rosemow, I'll try the window mode and 32 bit next. As for things up to date, I am fanatical about making sure my drivers, software and mods are current. Of course, this might be an issue if something has updated and it's not compatible with something else. That is to be seen, however.

rosemow

I am sorry that you are having this issue. I hope that doing these things that I suggested may help.

alanmichael1

What does crash mean? Are you just sent back to desktop or is the PC freezing|closing down completely. Maybe there is an issue with the power supply.

Winifred_Willow

@alanmichael1 By crashing I mean the screen goes white like it's getting ready to load the game and then I get the pop up that indicates that "The Sims 4 has stopped working...". I click "okay" and the window closes. I'm thankful it's not my computer freezing and shutting down...that would be a whole other issue. I'll poke around when I get home just in case there is some type of hardware issue, I didn't consider that, thank you.

alanmichael1

That doesn't sound like the power supply .

rosemow

Akso, try checking that windows update is not in the middle of updating. Some simmers have had issues with loading games due to windows updating in the background.

Winifred_Willow

As a follow up, I tried the recommended and the game still crashed. As a last resort, I uninstalled the game and reinstalled it. It took a bit of time but the game loaded like it was supposed to after the new install without the mods. Plopped the mods and tray folder in the new folder and the game opens and runs fine. Thank heavens! A little more tweaking and it will be good to go.

rosemow

I am sorry that you had to uninstall and reinstall the game It is great though that now the issues have been fixed.