A simmer posted in that same thread that they had the same issue as you have but was able to get the guitar by using a link in-game. Try doing that and see if that helps.
Error
Sorry, but you do not meet the criteria for registration. that masage i get
I am sorry that you are having this issue, It is helpful to post about it, The Simgurus are aware that simmers are having these issues, and it helpful for them know that you are in Serbia and having the issues,
The Simgurus are looking into the issue and there may be a fix for it soon. Perhaps try again later on and see if you can get the guitar then.
Also try seeing if you can receive the guitar by clicking on the guitar link when in-game.
Hello
I am sorry that you are also having this issue. Try making sure that you are logged into the EA Site when trying to register to get the guitar.
Some simmers have found that clicking the link when in-game has helped them to get the guitar. Try doing that and see if that helps.
I am also having this issue as well. I originally tried to click to the link through the game, which prompted me to log in. I did so, but the same error message occurred over and over again ("Sorry, but you do not meet the criteria for registration."). I tried to do this multiple times, but I never received another message. I really would like to add this awesome guitar to my game, but I am not sure what else I should do. I have tried closing the game and re-clicking the link, but that didn't seem to help the issue at all. I have also tried returning to the homepage and refreshing the page that offers the guitar, but that has done nothing either. Thank you so much for your help and I hope that everyone else is able to receive their guitar soon.
I am also having this issue as well. I originally tried to click to the link through the game, which prompted me to log in. I did so, but the same error message occurred over and over again ("Sorry, but you do not meet the criteria for registration."). I tried to do this multiple times, but I never received another message. I really would like to add this awesome guitar to my game, but I am not sure what else I should do. I have tried closing the game and re-clicking the link, but that didn't seem to help the issue at all. I have also tried returning to the homepage and refreshing the page that offers the guitar, but that has done nothing either. Thank you so much for your help and I hope that everyone else is able to receive their guitar soon.
i know someone said that you dont have to be 18 to get the guitar, but i tried everything else that was suggested but none of them worked, i then changed my birth year from 2000 to 1997 (im 15 right now) and then tried to get the guitar and it worked? so this may help others after all
EA either needs to lower the age requirement or, those under 18 need not to have it. I believe lying about your age is a TOS violation. I would suggest NOT doing that and, contacting support instead to see if they really did intend it to only be for 18 and older.
For simmers that are having issues with getting the guitar, like DarkAmaranth posted, I also don't think that you should change your age in origin. Instead of that, try being in touch with EA Help. There was another simmer who was given a code to help them have the guitar in their game.
I just contacted EA/Origin on this so, the official word is: Child accounts are restricted as to what they can and cannot do online. That includes signing up for the newsletter (and thus getting the guitar.) The age required not to be a child account varies by country. This is intentional.
In other words, if you are under the age limit for a child account in your country, you can't get the guitar and, lying about your age to do so is a violation of the TOS. it's supposed to be that way, not a bug at all.
I just contacted EA/Origin on this so, the official word is: Child accounts are restricted as to what they can and cannot do online. That includes signing up for the newsletter (and thus getting the guitar.) The age required not to be a child account varies by country. This is intentional.
In other words, if you are under the age limit for a child account in your country, you can't get the guitar and, lying about your age to do so is a violation of the TOS. it's supposed to be that way, not a bug at all.
Thankyou for being in contact with ea and letting us know the information. It sounds like that is why simmers are receiving the message.
thesimsserbia
Posts: 510 Member
Comments
Other simmers are having the same issue.
The Simgurus are aware of the issues and are looking into it
http://forums.thesims.com/en_US/discussion/comment/15115249/#Comment_15115249
A simmer posted in that same thread that they had the same issue as you have but was able to get the guitar by using a link in-game. Try doing that and see if that helps.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Sorry, but you do not meet the criteria for registration. that masage i get
I am sorry that you are having this issue, It is helpful to post about it, The Simgurus are aware that simmers are having these issues, and it helpful for them know that you are in Serbia and having the issues,
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
i dont understand
what home page
https://www.thesims.com/en_GB/newsletter
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Sorry, but you do not meet the criteria for registration.
Also try seeing if you can receive the guitar by clicking on the guitar link when in-game.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello
I am sorry that you are also having this issue. Try making sure that you are logged into the EA Site when trying to register to get the guitar.
Some simmers have found that clicking the link when in-game has helped them to get the guitar. Try doing that and see if that helps.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello.
I am sorry that you are having this issue
A few other things to do is to log into the EA site and try using a different browser to access this page.
https://www.thesims.com/newsletter
Also, clearing the browser cache may help.
https://help.ea.com/en-us/help/faq/clearing-your-browsers-cache
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello
It is helpful to know that changing browsers helped you with the issue.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
don't worry it's only temporary to change it, to the required age, so you can get it.
I'm 17, and I tried to get it for about 3 times until I realized that I have to change my date of birth to 18 in origin.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
In other words, if you are under the age limit for a child account in your country, you can't get the guitar and, lying about your age to do so is a violation of the TOS. it's supposed to be that way, not a bug at all.
Thankyou for being in contact with ea and letting us know the information. It sounds like that is why simmers are receiving the message.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
If you are having an issue due to your age, EA has posted in this link suggesting that you be in touch with them. They may be able to help you, so that you can still receive the guitar.
https://help.ea.com/en-us/help/the-sims/the-sims-4/the-sims-4-newsletter
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase