sims 4 game has NO SOUND

ambrown

just like the title....my laptop itself has sound, youtube works, itunes, videos, etc
just sims 4 has no sound at all, i checked my settings and everything having to do with sound is on
100%, has anyone else noticed this or experienced this?

any solutions?

Colton147147

Did you uninstall your sound drivers by any chance?
http://www.realtek.com.tw

ceejay402

Try restarting the game. No need to add sound drivers if sound is working for other programs.

Also confirm in game settings sound is on

mcrudd

I had that happen to me one day. I was playing with my headphones on cause my kids were watching a movie and once they hopped off to bed I pulled them out expecting sound and there were none, I could get sound from other games and sites but not from sims 4, so all I did was restart my game and then the sound was back again, I hope your problem is as easily solved as mine was

rosemow

Hello.
Come out of the game. Then go back in again and the issue may have been fixed up.

Check your speakers.

Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

If you continue to have issues, go to Documents -Electronic Arts - Sims 4 folder. Delete the options.ini file.
Then start the game and see if that helps.

This link may help in the problem persists.
http://answers.ea.com/t5/The-Sims-4/Fix-for-no-sound-in-Sims-4/td-p/4124823