[Fixed] Received a lot of money but can't spend it [ Edited ]

[hendrikurn969]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei nova 2i
OS Version 8.0 (oreo)
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003167015598
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? All the currencies in the game suddenly changed into around 2 Billion. And then i do everything related with currency
What do you expect to see? I expected to see the proper nominal of my simoleons/cash/etc.
Connection Type Mobile
Please select your region Asia
Country Indonesia
Additional feedback I think the bug appeared after I made a purchase with cash (in game cash).

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This is the screen shoot of the bug.

[Phantomlover1717 · Accepted solution]

Seems like this issue is fixed! If you still have huge amounts of cash, please contact EA.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 

[KaitlynGraceArt]

Hi, I sold one of Izzy's creations to make room for more but instead of getting 3 gems my game generated heaps of currency of every type & now I can't use any type of ticket. I can't make new Izzy's creations, I can't make new children etc.

I'm playing on Android, I have the latest update, I've turned my phone on and off and I've also reinstalled Sims Mobile and it hasn't fixed the game.

[allsmilesvnn]

I'm having the same issue. Can't spend any of the money I had before to clear land or repair broken items in my sims' home.

[carriechan]

All my tickets and currency just changed to very large number when I opened the game. When I tried to use them, it seems like the system thinks I don’t have any to spend.

[ameritasyahrial]

im also having this trouble. it was occurred this morning and i cant use any of my tickets. its so stressing. please help

[ChiccoNero212]

Me too!

[SaphireandSteel]

Yep, happened to me also!  right after I tried to sell an  izzy fashion item game crashed out then on opening I was a billionaire with simoleons and sim cash and tickets but when I got to buy anything I actually have nothing as ipad telling me figures are negative and in red and giving me option to buy some!  I tried to give out some stickers and got an error message about buying some sim tickets!  Cant play game, complete quests or even daily quest as cant purchase anything. Options to build rooms and land have disappeared along with my new billionaire status!  Everytime I try to do a task I get same message about do I want to buy some sim tickets!  Also I have  been stuck on level 40 fearlessly fresh for several days now and despite purchases with sim cash and simoleons my level is not going anywhere. IS THIS BEING LOOKED INTO PLEASE OR DO WE HAVE TO DO A SIMS REPORT OF THE BUG INDIVIDUALLY??  MISSING MY SIMS.......

[cramps420]

ME TOO
And what’s worse is, it didn’t give us a ton of money, it gave us negative trillions. When I go to spend it, it pops up in red how much “I have” which is -8,235,103,489,298,173
But it only shows the 489,298,173 part because the negative number is so big. This needs to be fixed pronto, if I find a solution that works for me, I will write it here ASAP

[BooLikesTurtles]

I'm having the same problem