It's getting so frustrating seeing so many negative posts about how horrible Maxis is or EA is or Sims 4 is. I know I'm not being forced to read those threads but it's irritating to see so many negative titles keep popping up. We're all entitled to our opinions but really, if Sims 4 is so terrible or if Maxis and EA are treating you so wrong, why are you playing? I genuinely don't understand.
I can tell you that if I were a Sims Dev, I wouldn't even come in here. Why would I come in to find that so many people are belittling all of my hard work? Why would I respond to anybody if I'm unappreciated? You have a problem with something I did? Fine, don't call me a fail or accuse me of not wanting feedback. Stop whining and complaining and in a mature way, explain your issue so maybe I can fix it. That's how I would be if I were a dev.
Not to mention that the complainers really make up probably about 1-2% of the entire sales and yet so many of the threads on here. So all you're really doing is discouraging people from chatting in here. You're not making a difference to the company. They've stopped listening to you a long time ago.
As it is, I work in customer service for a large corporation so I can tell you that people who call us and whine and complain and criticize rarely hang up any happier than when they first called in. Because we simply shut out most of what they say, comment their account with something like "was rude and obnoxious" or "was arrogant and insulting" or something similar. That means that any time that person called back in, the next customer service agent read that note as well. And if the customer has a long list of those comments, our reponse is something like "I'm sorry but there's nothing I can do about that. Have a nice day."
On the other hand, if the customer called in and was polite and respectful, we note that to their account as well and bend over backwards to keep them satisfied.
What I'm saying is, why would anybody try to do anything for someone who only wants to insult what they've already worked hard to do?
That old saying "the squeaky wheel gets the grease" which essentially means that if someone complains long enough they get what they want just to get them to shut up isn't true anymore. It's been abused so much that we've come up with another saying; "the squeaky mouse usually gets eaten by a cat." Which means that we don't have to do anything. Eventually the cat will do it.
So if you want the devs to start coming back in here and start responding again, try a little kindness and respect. And do not say "I'm the customer and the customer is always right." We get customers that say that and they usually get transferred to every department in the company until they finally just hang up.
I'm not trying to offend anybody, I'm just tired of so many people offending the devs who created this game that I happen to love playing.
Now if you want to have a respectful conversation, I'll gladly talk with you. If you can't be respectful, I'll likely just ignore your post and go on with my day. It's nothing personal, that's just how I deal with disrespect.