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Game not responding

This discussion was created from comments split from: The Bug forum.

Comments

  • MxmxmxmxllxrMxmxmxmxllxr Posts: 1 New Member
    Can anyone help me?! I downloaded some kijiko eyelashes and my game worked after,I then downloaded a top that was going to go under all low hanging tops and it didn't work after I then somehow deleted it from my mods folder. My game still won't work and NOW I can't go on my game as it seems to say ''NOT RESPONDING'' and now I can't delete or take anything out of my mods folder or turn off mods in my game ad now its really annoying me as I haven't been able to go onto the game for over a week now if you know anything to help me can you reply ASAP
  • EA_MaiEA_Mai Posts: 1,800 EA Staff (retired)
    Hi @Mxmxmxmxllxr,

    Sad to hear it's been a week since you haven't been able to open your game :( This sounds like something players may be able to help with if you post in the Technical issues section :)

    If you are playing on PC, create your topic here: https://answers.ea.com/t5/forums/postpage/board-id/The-Sims-4
    If you are playing on Mac, here: https://answers.ea.com/t5/forums/postpage/board-id/The-Sims-Mac

    For technical support from EA, please contact us through EA Help: https://help.ea.com/contact-us

    Cheers,
    -Mai
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