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Done Everything I Could, FRAME NEVER GOES AWAY

WulfsimmerWulfsimmer Posts: 4,288 Member
So I cleaned out my cache, repaired the game and even uninstalled the game but the frame around characters & objects in both, the gallery & packs tab, have a weird blur around the items. I never did and still don't have any cc or mods.
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What do I do?
(Also, if you notice, only the first picture in the gallery is bugged, rest are fine.)
Post edited by Wulfsimmer on
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Comments

  • LosaruTaiyoLosaruTaiyo Posts: 10,703 Member
    I have mods and looked through my gallery and others and haven't seen this. Is it just the one picture doing it? Best I can say is report it to the Bugs HQ. Could be your graphics card maybe?
  • KellyWhovianKellyWhovian Posts: 177 Member
    I just checked and it's not showing up that way for me :neutral: I'm not sure what would be causing it.
    Sorry I couldn't help much!
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    Origin ID: kellywhovian

  • WulfsimmerWulfsimmer Posts: 4,288 Member
    I have mods and looked through my gallery and others and haven't seen this. Is it just the one picture doing it? Best I can say is report it to the Bugs HQ. Could be your graphics card maybe?

    It's always the first picture of anything uploaded on the gallery UNLESS it is a custom thumbnail. The thing is, things used to be fine before. Stopped playing around September 2017 then started playing again around a month and a half, ever since, I had that issue.
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    WHAT DID YOU JUST SAY?
  • WulfsimmerWulfsimmer Posts: 4,288 Member
    I just checked and it's not showing up that way for me :neutral: I'm not sure what would be causing it.
    Sorry I couldn't help much!
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    You definitely don't have to apologize, thank you for trying :smiley:
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    WHAT DID YOU JUST SAY?
  • rosemowrosemow Posts: 148,487 Member
    edited January 7
    Hello
    Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.
    Then test to see if the issues remain.
  • WulfsimmerWulfsimmer Posts: 4,288 Member
    rosemow wrote: »
    Hello
    Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.
    Then test to see if the issues remain.

    Did that too already :(
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    WHAT DID YOU JUST SAY?
  • izecsonizecson Posts: 1,010 Member
    edited January 8
    If I did everything I could to troubleshoot an application issue and it still persists, I would look at %appdata% type that in Windows+R and look for cache folder in there usually inside Local or Local/Roaming folder, maybe delete origin / sims 4 folder in there, but be warned though your origin credential might reset and have to manually relogging in again.
  • WulfsimmerWulfsimmer Posts: 4,288 Member
    edited January 8
    FOUND THE SOLUTION. IT TOOK ME BY SURPRISE SINCE IDK WHY THOSE TWO ARE RELATED BUT IT'S THE ONE (AND OMG I AM SO HAPPY).

    Guess why it does that. It's because I am using my mobile's hotspot to connect to the internet. The router works fine though. :|
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  • GalacticGalGalacticGal Posts: 14,246 Member
    Wulfsimmer wrote: »
    FOUND THE SOLUTION. IT TOOK ME BY SURPRISE SINCE IDK WHY THOSE TWO ARE RELATED BUT IT'S THE ONE (AND OMG I AM SO HAPPY).

    Guess why it does that. It's because I am using my mobile's hotspot to connect to the internet. The router works fine though. :|

    So glad the issue is gone.
    You can download (free) all three volumes of my Night Whispers Star Trek Fanfiction here: http://galacticgal.deviantart.com/gallery/ You'll need to have a pdf reader. New websites: http://www.trekkiefanfiction.com/st-tos.php
    http://www.getfreeebooks.com/star-trek-original-series-fan-fiction-trilogy/
  • WulfsimmerWulfsimmer Posts: 4,288 Member
    edited January 8
    Wulfsimmer wrote: »
    FOUND THE SOLUTION. IT TOOK ME BY SURPRISE SINCE IDK WHY THOSE TWO ARE RELATED BUT IT'S THE ONE (AND OMG I AM SO HAPPY).

    Guess why it does that. It's because I am using my mobile's hotspot to connect to the internet. The router works fine though. :|

    So glad the issue is gone.

    Thank you :D

    Edit: Idk why : + D = :D instead of :smiley:
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  • EA_LannaEA_Lanna Posts: 3,192 EA Community Manager
    Moved thread to Help Center as it does not belong in General discussion. Please visit Answers HQ for technical Issues.
    • The Help Center is hosted on Answers HQ. Check out EA_Mage's thread on why.
    • Please post all Sims 4 Bug Reports, Technical and Gameplay issues in the AHQ Sims 4 Section.
    • Here is a quick link to The Sims forum rules
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