I got a new gaming laptop and its so strange, I played all day and had no problems, but now if I try to load my game it starts loading then it says sims stopped working and needs to be closed down. Its all just installed today and I have no mods and no cc. I started the game from origin and from the windows mode where you click on the sims and both crashes like this. Any help would be greatly appreciated
Comments
Try shutting down your computer completely. Start the computer again, then log into Origin, and try to launch the game and see if that helps.
Try turning off origin in-game and see if that helps. To do that, go to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
Make sure that your graphics drivers are uptodate
Make sure that the game is using your graphics card.
https://forums.thesims.com/en_us/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd
If the issues remain, try uninstalling and reinstalling origin and see if that helps
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
If the issues are only affecting Sims 4,try turning off origin in-game and see if that helps. To do that, go to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Try starting the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
Try uninstalling and reinstalling origin and see if that helps
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Thanks for all the advice Rosemow, I had the allienware techs helping me again, too scared to change things and they fixed it. Turned out it was my antivirus that was super over protective. Its all sorted now (so far, touch wood)
Before telling me to uninstall and reinstall, the alienware tech did go through all of my settings and updated things to make sure everything was up to date, he was on my computer for a long time. Once everything was updated he said to start the uninstall and reinstall process Turned out it was my antivirus though, it was too protective, sims is allowed to run now without it thinking a virus wants to change my computer settings
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Yes gosh who would have thought it was the antivirus. It took two alienware techs some time to figure it out though, so it puzzled even them Thanks for all your help and advice
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Microsoft are now installing updates in the correct order which they failed to do before the 1803 update and that's why mine took so long.
Have fun ☺
yeah they had to convince me to get rid of mine too. I now use only windows deffender, hope its as good as my previous antivirus protection
Defender is much better than formerly. It is helpful to check what kind of virus checks it can do as one of them can be done in "Safe mode" and one directly from online and now it protects from ransomware apparently, according to my latest update. The latest machines have TPM qv as extra security. (Trusted Platform Module). The trouble with Windows 10 I find is that meddling too much with the settings without understanding them properly, can lead to problems, Alienware and Microsoft make 'em so should sort 'em is best!