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Family won't load...again

Once again I have a family that will not load into the game(already had to delete one with almost 100 hours of game play) I saved and went into manage worlds and when I went to go back to my family I got the spinning plumbob which span for a few seconds then stopped....waited 10 mins and eventually had to sign out and restart the game....result spinning plumbob and family not loading...this is getting a tad annoying.

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