Major Problem With The Gallery

Retrovanian · August 2018

HI I have been trying to Upload a Lot to the Gallery. It uploads but the download icon is not there. Instead it says This lot has been already saved and people are unable to download it. I have never had this problem before and have loads of items in the Gallery.
Kind regards James.

rosemow · August 2018

Hello
What is the name of the build?

Nadehzdia · August 2018

Hi James, I'm having a difficult time with the gallery too at the moment. Except I'm getting a greyed out screen when exiting the gallery or a gallery window? Clearly some major issues since the update.

AmileeLeia · August 2018

i have the same problem with the greyed out screen and then i have to force my game to close because i cant click anything :( also the gallery is so slow for me like my mouse cant really move and nothing is loading...

nyoom · August 2018

I have the same problem! Anything related to the gallery like uploading lots/households and downloading them leads to a grayed out screen and I can't do anything but restart the game. I do use mods but I have not put any new ones in my game, so I am pretty sure it is the update.

rosemow · August 2018

Nadehzdia wrote: »

Hi James, I'm having a difficult time with the gallery too at the moment. Except I'm getting a greyed out screen when exiting the gallery or a gallery window? Clearly some major issues since the update.

AmileeLeia wrote: »

i have the same problem with the greyed out screen and then i have to force my game to close because i cant click anything also the gallery is so slow for me like my mouse cant really move and nothing is loading...

nyoom wrote: »

I have the same problem! Anything related to the gallery like uploading lots/households and downloading them leads to a grayed out screen and I can't do anything but restart the game. I do use mods but I have not put any new ones in my game, so I am pretty sure it is the update.

Hello
Try moving your whole mods folder to the desktop. Then start the game and test to see if that helps the issues. If it does help, then put your mods/CC back into the newly generated mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem.

If you have the UI Cheats extension mod , it would be best to remove the mod and download/install the updated version that has been released since the patch.

Custom careers have been broken by the latest patch so it would be best to also remove them.

Jonasio · August 2018

> @Nadehzdia said:
> Hi James, I'm having a difficult time with the gallery too at the moment. Except I'm getting a greyed out screen when exiting the gallery or a gallery window? Clearly some major issues since the update.

I am having the exact same problem.

Retrovanian · August 2018

Thanks Guy's I guess we will have to wait until they sort it out.
Kind regards James.

rosemow · August 2018

Retrovanian wrote: »

Thanks Guy's I guess we will have to wait until they sort it out.
Kind regards James.

Hello
Is it affecting one particular lot or all lots that you are trying to upload ?

bshag4lv · August 2018

Hi Rose! I'm having the same problem, greyed out screen in the Gallery and having to use task mgr to get out of the game. I will try taking out the UI Extension mod and see how it works then.

Edit to say I tried both methods, took out the mods folder and the Gallery wouldn't advance further than the grey screen. So it is on EA/Maxis' end. Hopefully they will fix this problem soon...all my stuff is in the Gallery.

rosemow · August 2018

bshag4lv wrote: »

Hi Rose! I'm having the same problem, greyed out screen in the Gallery and having to use task mgr to get out of the game. I will try taking out the UI Extension mod and see how it works then.

Hello!
I hope that removing the UI Cheats mod, and updating to the latest version of the mod will help the issue.

Retrovanian · August 2018

Have tried 3 Lots I need to upload to the gallery. Have tried each one and when I check them once uploaded the Download and Favorite Icons are grey and do not respond. When you hover over the greyed out download icon it says This lot has been already saved. So the Lots are appearing but nobody can Download or Favourite them. All the lots I previously uploaded are fine but the upload tick has vanished so I have no idea which ones in my Library view have been uploaded already. This however happens whenever EA make alterations to the Gallery and has happened for years. Puzzled by this latest problem.
Kind regards James.

rosemow · August 2018

Hello
It sounds similar to this issue
https://answers.ea.com/t5/Bug-Reports/Uploaded-gallery-content-not-being-shown-as-shared-in-library/m-p/6937838#M69370

What is the name of one of the lots that have the issue ?
Is it Seasons Mausoleum?

Also, repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair

Retrovanian · August 2018

No I have removed the faulty Lots. Seasons Mausoleum was that last one uploaded to still work. Will try as you suggest. Thanks rosemow.
Kind regards James.

rosemow · August 2018

You could try uploading a lot, and see if simmers can access the lot themselves. This can test to see if the issue may not be affecting other simmers who are trying to access and download your lot, even though it shows issues from your game.

Retrovanian · August 2018

Hi rosemow Just uploaded Seasons Glass House. It is showing in my uploads. But I cannot download it. The Download Icon is greyed out. I cannot download any new stuff from other creators from the News Page. I am sure I used to be able to do this
Kind regards James.

rosemow · August 2018

Retrovanian wrote: »

Hi rosemow Just uploaded Seasons Glass House. It is not showing at all in my uploads. I cannot download any new stuff from other creators from the News Page. I am sure I used to be able to do this. Family Grave is a Room just Favourited by Maxis and I can't seem to find that at all.
Kind regards James.

Hello
I have just checked the in game gallery and the website gallery and your Seasons Glasshouse Build is showing for me in both forms of the gallery. I can also download it ( I haven’t downloaded it, but there is the button to download it )

Retrovanian · August 2018

Thanks so if I need to download it myself in the future if I loose it I can't. Just Great. I have repaired the Game. What is the Cache file you can delete?
I have always been able to download my own stuff if I need to alter my own library or start again from scratch. I can still download up to Seasons Mausoleum. Has EA blocked this now?
Kind regards James.

Retrovanian · August 2018

Normally when I upload something I get a few downloads showing up in the News section. Nothing is showing from this latest upload. Is there a file I can delete to reset my Library in case that is faulty. Some creators used to put unfinished Lots to upload in case something went wrong in the past so they could download them, carry on and finish it.
Kind regards James.

rosemow · August 2018

This link explains about the cache files to delete
https://sims4.crinrict.com/en/2014/09/delete-cache-files/

If the issues remain, try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.
Then try testing to see if the issues remain.

Try also starting a fresh new save game and see if the issue occurs in that new save game also.

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Major Problem With The Gallery

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