I've been playing the Sims 4 a LOT on this computer, today when I started the game, Origin popped up for an update, so it updated, and then I get this message when trying to run the Sims 4 right after:
"Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and the latest video drivers are installed." Then there is a lot of random numbers and letters..
I don't get why this suddenly happens now?? If my computer didn't meet the games specification I wouldn't have been able to play in the first place, so what now, does it need a better computer suddenly? Or do I have to get some updates for my video drivers? I don't know how to do these things :'( The game has ran smoothly for weeks.. So sad.. I want to go back to Sims 3 now... Please, help? <3
6
Comments
Thank you! I turned off "Origin in game" and it worked! <3
~My showcase thread~
http://forums.thesims.com/en_US/discussion/814744/mzhicks-builds
How You Liven - A Peek Into YOUR Sims World
http://forums.thesims.com/en_US/discussion/887032/how-you-liven#latest
Please do not send me PMs/post on my wall if you're looking for help. I can't attend to those. You can find me at AnswerHQ.
How to report bugs at AnswersHQ
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Hello @simslova24.
This link refers to your error message.
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/
Do the suggestions in the link.
Update your graphics drivers.
If you continue to have issues, you may like to post your DiaxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_390C17AA&REV_09
Display Memory: 3967 MB
Dedicated Memory: 128 MB
Shared Memory: 3839 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN15B7
Native Mode: 1366 x 768(p) (60.003Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0014.4264 (English)
Driver Version: 10.18.14.4264
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/9/2015 04:52:04, 25076864 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-5556-11CF-B264-0219B4C2C735}
Vendor ID: 0x8086
Device ID: 0x1616
SubSys ID: 0x390C17AA
Revision ID: 0x0009
Driver Strong Name: oem71.inf:5f63e53468b7076c:iBDWM_w81:10.18.14.4264:pci\ven_8086&dev_1616
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Hello @princessdiii123.
This link refers to your message.
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/
Could you please post all of your DiaxDiag info? It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Manufacturer: (Standard display types)
Chip type: Intel(R) Sandybridge/Ivybridge Graphics Chipset Accelerated VGA BIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_8086&DEV_0156&SUBSYS_501117AA&REV_09
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 x 768 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 01:25:51, 10752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4216-11CF-1B34-A16DA7C2CB35}
Vendor ID: 0x8086
Device ID: 0x0156
SubSys ID: 0x501117AA
Revision ID: 0x0009
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
You'll find system requirements for the game here: https://help.ea.com/ca/article/the-sims-4-system-requirements/ Don't bother putting money into just minimum requirements. Our experience here is that they really aren't good enough. If you're buying a desktop, aim for at least recommended requirements; if a laptop, you'll want higher than that.
Hello @elyse2155.
If you have a dedicated graphics card, do what is in this thread.
http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
It would be good to post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
this is my dxdiag info:
------------------
System Information
------------------
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.151121-0600)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 7537
BIOS: A04
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 16384MB RAM
Available OS Memory: 16282MB RAM
Page File: 3763MB used, 14950MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05FA1028&REV_09
Display Memory: 1920 MB
Dedicated Memory: 128 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO11ED
Native Mode: 1920 x 1080(p) (60.049Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0014.4264 (English)
Driver Version: 10.18.14.4264
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/9/2015 04:52:04, 25076864 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-C57F-F725B4C2C435}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x05FA1028
Revision ID: 0x0009
Driver Strong Name: oem172.inf:5f63e5341cc65b69:iHSWM_w81:10.18.14.4264:pci\ven_8086&dev_0a16
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_102805F9&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6971 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/16/2013 23:14:12, 3486680 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6971 (English)
Driver Attributes: Final Retail
Date and Size: 7/16/2013 23:14:12, 3486680 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: Integrated Webcam
Location: Front
SymbolicLink: \\?\usb#vid_0c45&pid_6705&mi_00#6&31f3bd8b&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_0C45&PID_6705&REV_3710&MI_00,USB\VID_0C45&PID_6705&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 6.3.9600.17217
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/06/2006 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Integrated Webcam
Parent: USB\VID_0C45&PID_6705\5&21be246a&0&5
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite P850
BIOS: 6.60
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8082MB RAM
Page File: 3261MB used, 6099MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB011179&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD033A
Native Mode: 1366 x 768(p) (60.019Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.4252 (English)
Driver Version: 10.18.10.4252
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 7/29/2015 21:25:47, 10948400 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-2366-0CDBB4C2C735}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0xFB011179
Revision ID: 0x0009
Driver Strong Name: oem64.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.4252:pci\ven_8086&dev_0166
Rank Of Driver: 00DA2001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_1179FB04&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6794 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/10/2012 03:12:14, 3242896 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6794 (English)
Driver Attributes: Final Retail
Date and Size: 12/10/2012 03:12:14, 3242896 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: TOSHIBA Web Camera - HD
Location: Front
SymbolicLink: \\?\usb#vid_04ca&pid_7012&mi_00#7&36570a5d&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_04CA&PID_7012&REV_0009&MI_00,USB\VID_04CA&PID_7012&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.10240.16384
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 2006-06-21 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: TOSHIBA Web Camera - HD
Parent: USB\VID_04CA&PID_7012\0x0001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging
@rhiannon_may since you have a stronger processor I'm assuming you have dual video cards. You did not post what your video card is. Have you tried this ? http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1
windows key + R Key . In the run box type DxDiag. Hit ok let it load and save the text file to desktop. Copy and paste the report here. You will have to do this in sections in several posts. The report is long and will not fit in one post
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite P850
BIOS: 6.60
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8082MB RAM
Page File: 3261MB used, 6099MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB011179&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD033A
Native Mode: 1366 x 768(p) (60.019Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.4252 (English)
Driver Version: 10.18.10.4252
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 7/29/2015 21:25:47, 10948400 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-2366-0CDBB4C2C735}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0xFB011179
Revision ID: 0x0009
Driver Strong Name: oem64.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.4252:pci\ven_8086&dev_0166
Rank Of Driver: 00DA2001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_1179FB04&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6794 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/10/2012 03:12:14, 3242896 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6794 (English)
Driver Attributes: Final Retail
Date and Size: 12/10/2012 03:12:14, 3242896 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: TOSHIBA Web Camera - HD
Location: Front
SymbolicLink: \\?\usb#vid_04ca&pid_7012&mi_00#7&36570a5d&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_04CA&PID_7012&REV_0009&MI_00,USB\VID_04CA&PID_7012&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.10240.16384
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 2006-06-21 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: TOSHIBA Web Camera - HD
Parent: USB\VID_04CA&PID_7012\0x0001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: ENE CIR HID Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1524, 0x0100
FF Driver: n/a
Device Name: Toshiba Hotkey Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x5664, 0x0930
FF Driver: n/a
Device Name: ENE CIR HID Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1524, 0x0100
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: ENE CIR HID Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1524, 0x0100
FF Driver: n/a
Device Name: ENE CIR HID Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1524, 0x0100
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: Toshiba Hotkey Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x5664, 0x0930
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Toshiba Hotkey Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x5664, 0x0930
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub (xHCI)
| Vendor/Product ID: 0x8086, 0x1E31
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 11/25/2015 01:40:09, 516448 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x046D, 0xC52B
| | Location: Port_#0002.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/10/2015 06:59:39, 159072 bytes
| |
| +-+ USB Input Device (Logitech Download Assistant)
| | | Vendor/Product ID: 0x046D, 0xC52B
| | | Location: 0000.0014.0000.002.000.000.000.000.000
| | | Matching Device ID: usb\vid_046d&pid_c52b&mi_00
| | | Service: HidUsb
| | | Driver: LogiLDA.DLL, 9/20/2012 15:02:06, 3933496 bytes
| | | Driver: LdaCx2.dll, 9/20/2012 15:02:06, 2458936 bytes
| | | Driver: msvcp110.dll, 9/20/2012 15:02:06, 661448 bytes
| | | Driver: msvcr110.dll, 9/20/2012 15:02:06, 828872 bytes
| | | Driver: vccorlib110.dll, 9/20/2012 15:02:04, 354264 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x046D, 0xC52B
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
| | | | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
| | |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x046D, 0xC52B
| | | Location: 0000.0014.0000.002.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/10/2015 06:59:38, 38400 bytes
| | | Driver: hidclass.sys, 7/10/2015 06:59:38, 153088 bytes
| | | Driver: hidparse.sys, 7/10/2015 06:59:38, 39936 bytes
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x046D, 0xC52B
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/10/2015 06:59:39, 32256 bytes
| | | | Driver: mouclass.sys, 7/10/2015 06:59:39, 59232 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Microsoft eHome MCIR Keyboard
| Vendor/Product ID: 0x045E, 0x0000
| Matching Device ID: HID\IrDeviceV2&Col06
| Service: kbdhid
| Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
| Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
|
+ Microsoft eHome MCIR 109 Keyboard
| Vendor/Product ID: 0x045E, 0x0000
| Matching Device ID: HID\IrDeviceV2&Col07
| Service: kbdhid
| Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
| Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
|
+ PC/AT Enhanced PS/2 Keyboard (101/102-Key)
| Matching Device ID: *PNP030B
| Service: i8042prt
| Driver: i8042prt.sys, 7/10/2015 06:59:38, 114688 bytes
| Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1524, 0x0000
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
| Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
|
+ Microsoft eHome Remote Control Keyboard keys
| Vendor/Product ID: 0x045E, 0x0000
| Matching Device ID: HID\IrDeviceV2&Col05
| Service: kbdhid
| Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
| Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
|
Name: NVIDIA GeForce GT 630M
Device ID: PCI\VEN_10DE&DEV_0DE9&SUBSYS_FB011179&REV_A1\4&228B6991&0&0008
Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 10.18.0013.5354 (English), 7/30/2015 11:40:56, 448144 bytes
Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 7/30/2015 11:41:03, 1299756 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvtdwu.inf_amd64_332025b115aecfe8\NvCplSetupInt.exe, 1.00.0005.0000 (English), 7/30/2015 11:41:01, 95305888 bytes
Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 7/30/2015 11:41:03, 11920 bytes
Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvd3d9wrap.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 155768 bytes
Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvdxgiwrap.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:03, 105328 bytes
Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\detoured.dll, 7/30/2015 11:41:03, 11920 bytes
Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvd3d9wrapx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 185656 bytes
Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvdxgiwrapx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:03, 125392 bytes
Driver: C:\Program Files\NVIDIA Corporation\license.txt, 7/30/2015 11:40:57, 21910 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5204.20580 (English), 7/30/2015 11:40:57, 841544 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.5354 (English), 7/30/2015 11:41:02, 227984 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 7/30/2015 11:41:06, 72727 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.5354 (English), 7/30/2015 11:41:06, 415376 bytes
Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:08, 1193616 bytes
Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.02.0011.0000 (English), 7/30/2015 11:41:16, 105104 bytes
Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.02.0011.0000 (English), 7/30/2015 11:41:16, 112784 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 11139216 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nvpciflt.sys, 10.18.0013.5354 (English), 7/30/2015 11:41:09, 31560 bytes
Driver: C:\WINDOWS\system32\NvFBC64.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:03, 1052488 bytes
Driver: C:\WINDOWS\system32\NvIFR64.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:07, 1061192 bytes
Driver: C:\WINDOWS\system32\nvapi64.dll, 10.18.0013.5354 (English), 7/30/2015 11:40:58, 3344672 bytes
Driver: C:\WINDOWS\system32\nvcompiler.dll, 7/30/2015 11:41:00, 42730128 bytes
Driver: C:\WINDOWS\system32\nvcuda.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:02, 14510584 bytes
Driver: C:\WINDOWS\system32\nvcuvid.dll, 7.17.0013.5354 (English), 7/30/2015 11:41:02, 2360976 bytes
Driver: C:\WINDOWS\system32\nvd3dumx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 16009800 bytes
Driver: C:\WINDOWS\system32\nvinfo.pb, 7/30/2015 11:41:07, 31976 bytes
Driver: C:\WINDOWS\system32\nvinitx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:07, 177088 bytes
Driver: C:\WINDOWS\system32\nvoglshim64.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 150832 bytes
Driver: C:\WINDOWS\system32\nvoglv64.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:09, 30518928 bytes
Driver: C:\WINDOWS\system32\nvopencl.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:09, 16159608 bytes
Driver: C:\WINDOWS\system32\nvumdshimx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:13, 1165192 bytes
Driver: C:\WINDOWS\system32\nvwgf2umx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:15, 18514616 bytes
Driver: C:\WINDOWS\SysWow64\NvFBC.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:03, 976528 bytes
Driver: C:\WINDOWS\SysWow64\NvIFR.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:07, 983368 bytes
Driver: C:\WINDOWS\SysWow64\nvapi.dll, 10.18.0013.5354 (English), 7/30/2015 11:40:58, 2955832 bytes
Driver: C:\WINDOWS\SysWow64\nvcompiler.dll, 7/30/2015 11:40:59, 37748880 bytes
Driver: C:\WINDOWS\SysWow64\nvcuda.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:02, 11842680 bytes
Driver: C:\WINDOWS\SysWow64\nvcuvid.dll, 7.17.0013.5354 (English), 7/30/2015 11:41:02, 2163856 bytes
Driver: C:\WINDOWS\SysWow64\nvd3dum.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 12972336 bytes
Driver: C:\WINDOWS\SysWow64\nvinit.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:07, 155280 bytes
Driver: C:\WINDOWS\SysWow64\nvoglshim32.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 128512 bytes
Driver: C:\WINDOWS\SysWow64\nvoglv32.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 22972560 bytes
Driver: C:\WINDOWS\SysWow64\nvopencl.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:09, 13274560 bytes
Driver: C:\WINDOWS\SysWow64\nvumdshim.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:13, 991336 bytes
Driver: C:\WINDOWS\SysWow64\nvwgf2um.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:14, 15892904 bytes
Driver: C:\WINDOWS\system32\nvdispco6435354.dll, 2.00.0043.0004 (English), 7/30/2015 11:41:03, 1898312 bytes
Driver: C:\WINDOWS\system32\nvdispgenco6435354.dll, 2.00.0020.0002 (English), 7/30/2015 11:41:03, 1557648 bytes
I'm not sure if this helps or not.