Comments

• luthienrising Posts: 37,627 Member

  March 2015

  This should help: http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

  EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.

  5
• plau Posts: 183 Member

  March 2015

  > @luthienrising said:
  
  Thank you! I turned off "Origin in game" and it worked! <3

  1
• cath2216 Posts: 2 New Member

  March 2015

  I have same problem and my graphic card is supported and worked fine before update. How can I turn off origin in gameif game wont start wont start and why did update cause this , really angry with this

  0
• Nhicks Posts: 1,580 Member

  March 2015

  Open origin go to settings and unchecked open origin in game @cath2216

  Find Me In The Gallery! MzHicks #MzHicks
  ~My showcase thread~
  http://forums.thesims.com/en_US/discussion/814744/mzhicks-builds
  How You Liven - A Peek Into YOUR Sims World
  http://forums.thesims.com/en_US/discussion/887032/how-you-liven#latest
  

  0
• crinrict Posts: 18,771 Member

  March 2015

  Could you guys try if the error goes away if you opt in the newest Origin Beta: https://www.origin.com/how-to/beta-opt-in

  Crinrict's Help Blogs -- Twitter
  Please do not send me PMs/post on my wall if you're looking for help. I can't attend to those. You can find me at AnswerHQ.
  How to report bugs at AnswersHQ
  AHQ Tutorial
  
  

  1
• simslova24 Posts: 1 New Member

  August 2015

  I'm getting the cant run message to its saying something about the video card on the system please check the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:0000012f:912c9c10] Can someone please help me i really wanna play the sims 4

  0
• rosemow Posts: 163,567 Member

  August 2015

  simslova24 wrote: »

  I'm getting the cant run message to its saying something about the video card on the system please check the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:0000012f:912c9c10] Can someone please help me i really wanna play the sims 4

  
  Hello @simslova24.
  This link refers to your error message.
  http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/
  Do the suggestions in the link.
  Update your graphics drivers.
  
  If you continue to have issues, you may like to post your DiaxDiag info here. It will take multiple posts.
  To gather a DXDIAG on your computer, do this :
  Press and hold the Windows key and the letter R on your keyboard
  You will see a Run box in the lower-left corner of your screen
  Type dxdiag in the text field
  Click OK
  Click the Save All Information button, found on the bottom of the DXDIAG report
  Then copy and paste the information from where you saved it, to here in this thread.
  

  
  http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
  http://tinyurl.com/OneRoomOneWeek
  http://tinyurl.com/rosemow
  My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase

  1
• princessdiii123 Posts: 2 New Member

  December 2015

  Card name: Intel(R) HD Graphics 5500
  Manufacturer: Intel Corporation
  Chip type: Intel(R) HD Graphics Family
  DAC type: Internal
  Device Type: Full Device
  Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_390C17AA&REV_09
  Display Memory: 3967 MB
  Dedicated Memory: 128 MB
  Shared Memory: 3839 MB
  Current Mode: 1366 x 768 (32 bit) (60Hz)
  Monitor Name: Generic PnP Monitor
  Monitor Model: unknown
  Monitor Id: CMN15B7
  Native Mode: 1366 x 768(p) (60.003Hz)
  Output Type: Internal
  Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
  Driver File Version: 10.18.0014.4264 (English)
  Driver Version: 10.18.14.4264
  DDI Version: 11.1
  Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
  Driver Model: WDDM 1.3
  Graphics Preemption: Triangle
  Compute Preemption: Thread group
  Miracast: Supported
  Hybrid Graphics GPU: Integrated
  Power P-states: Not Supported
  Driver Attributes: Final Retail
  Driver Date/Size: 8/9/2015 04:52:04, 25076864 bytes
  WHQL Logo'd: Yes
  WHQL Date Stamp:
  Device Identifier: {D7B78E66-5556-11CF-B264-0219B4C2C735}
  Vendor ID: 0x8086
  Device ID: 0x1616
  SubSys ID: 0x390C17AA
  Revision ID: 0x0009
  Driver Strong Name: oem71.inf:5f63e53468b7076c:iBDWM_w81:10.18.14.4264:pci\ven_8086&dev_1616
  Rank Of Driver: 00DA2001
  Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

  0
• princessdiii123 Posts: 2 New Member

  December 2015

  please help :( it says video card error what to do :(

  0
• rosemow Posts: 163,567 Member

  December 2015

  princessdiii123 wrote: »

  please help it says video card error what to do

  
  Hello @princessdiii123.
  
  This link refers to your message.
  http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/
  
  Could you please post all of your DiaxDiag info? It will take multiple posts.
  
  To gather a DXDIAG on your computer, do this :
  Press and hold the Windows key and the letter R on your keyboard
  You will see a Run box in the lower-left corner of your screen
  Type dxdiag in the text field
  Click OK
  Click the Save All Information button, found on the bottom of the DXDIAG report
  Then copy and paste the information from where you saved it, to here in this thread.
  

  
  http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
  http://tinyurl.com/OneRoomOneWeek
  http://tinyurl.com/rosemow
  My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase

  1
• Ev12 Posts: 1 New Member

  December 2015

  Card name: Standard VGA Graphics Adapter
  Manufacturer: (Standard display types)
  Chip type: Intel(R) Sandybridge/Ivybridge Graphics Chipset Accelerated VGA BIOS
  DAC type: 8 bit
  Device Key: Enum\PCI\VEN_8086&DEV_0156&SUBSYS_501117AA&REV_09
  Display Memory: n/a
  Dedicated Memory: n/a
  Shared Memory: n/a
  Current Mode: 1366 x 768 (32 bit) (1Hz)
  Monitor Name: Generic PnP Monitor
  Monitor Model:
  Monitor Id:
  Native Mode:
  Output Type:
  Driver Name: vga
  Driver File Version: 6.01.7600.16385 (English)
  Driver Version: 6.1.7600.16385
  DDI Version: unknown
  Driver Model: unknown
  Driver Attributes: Final Retail
  Driver Date/Size: 7/14/2009 01:25:51, 10752 bytes
  WHQL Logo'd: Yes
  WHQL Date Stamp:
  Device Identifier: {D7B78E66-4216-11CF-1B34-A16DA7C2CB35}
  Vendor ID: 0x8086
  Device ID: 0x0156
  SubSys ID: 0x501117AA
  Revision ID: 0x0009
  Driver Strong Name: Unknown
  Rank Of Driver: Unknown
  Video Accel:

  0
• luthienrising Posts: 37,627 Member

  December 2015

  That card is indeed not compatible with the game. It has no memory at all. The game requires 128MB of dedicated video memory, and that is often not enough in practice. Your driver is also many, many years out of date.
  
  You'll find system requirements for the game here: https://help.ea.com/ca/article/the-sims-4-system-requirements/ Don't bother putting money into just minimum requirements. Our experience here is that they really aren't good enough. If you're buying a desktop, aim for at least recommended requirements; if a laptop, you'll want higher than that.

  EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.

  2
• elyse2155 Posts: 4 New Member

  December 2015

  Hi, I just updated my game and have this same error. I know my laptop fits the requirements because i've played it on this laptop before. I tried the origin thing and that didn't fix the problem so what should do? Someone please help xx

  0
• rosemow Posts: 163,567 Member

  December 2015

  elyse2155 wrote: »

  Hi, I just updated my game and have this same error. I know my laptop fits the requirements because i've played it on this laptop before. I tried the origin thing and that didn't fix the problem so what should do? Someone please help xx

  
  Hello @elyse2155.
  If you have a dedicated graphics card, do what is in this thread.
  http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest

  
  http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
  http://tinyurl.com/OneRoomOneWeek
  http://tinyurl.com/rosemow
  My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase

  1
• elyse2155 Posts: 4 New Member

  December 2015 edited December 2015

  @rosemow i tried that still have the same error

  0
• rosemow Posts: 163,567 Member

  December 2015

  elyse2155 wrote: »

  @rosemow i tried that still have the same error
  

  
  It would be good to post your DxDiag info here. It will take multiple posts.
  To gather a DXDIAG on your computer, do this :
  Press and hold the Windows key and the letter R on your keyboard
  You will see a Run box in the lower-left corner of your screen
  Type dxdiag in the text field
  Click OK
  Click the Save All Information button, found on the bottom of the DXDIAG report
  Then copy and paste the information from where you saved it, to here in this thread

  
  http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
  http://tinyurl.com/OneRoomOneWeek
  http://tinyurl.com/rosemow
  My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase

  1
• H_An_T123 Posts: 7 New Member

  December 2015 edited December 2015

  Hi. I've done all the instructions: disabled origin in game, update nvidia, and check requirements ( my laptop works fine).
  this is my dxdiag info:
  ------------------
  System Information
  ------------------
  Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.151121-0600)
  Language: English (Regional Setting: English)
  System Manufacturer: Dell Inc.
  System Model: Inspiron 7537
  BIOS: A04
  Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
  Memory: 16384MB RAM
  Available OS Memory: 16282MB RAM
  Page File: 3763MB used, 14950MB available
  Windows Dir: C:\WINDOWS
  DirectX Version: DirectX 11
  DX Setup Parameters: Not found
  User DPI Setting: Using System DPI
  System DPI Setting: 120 DPI (125 percent)
  DWM DPI Scaling: Disabled
  DxDiag Version: 6.03.9600.17415 64bit Unicode
  
  ------------
  DxDiag Notes
  ------------
  Display Tab 1: No problems found.
  Sound Tab 1: No problems found.
  Input Tab: No problems found.
  
  --------------------
  DirectX Debug Levels
  --------------------
  Direct3D: 0/4 (retail)
  DirectDraw: 0/4 (retail)
  DirectInput: 0/5 (retail)
  DirectMusic: 0/5 (retail)
  DirectPlay: 0/9 (retail)
  DirectSound: 0/5 (retail)
  DirectShow: 0/6 (retail)
  
  ---------------
  Display Devices
  ---------------
  Card name: Intel(R) HD Graphics Family
  Manufacturer: Intel Corporation
  Chip type: Intel(R) HD Graphics Family
  DAC type: Internal
  Device Type: Full Device
  Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05FA1028&REV_09
  Display Memory: 1920 MB
  Dedicated Memory: 128 MB
  Shared Memory: 1792 MB
  Current Mode: 1920 x 1080 (32 bit) (60Hz)
  Monitor Name: Generic PnP Monitor
  Monitor Model: unknown
  Monitor Id: AUO11ED
  Native Mode: 1920 x 1080(p) (60.049Hz)
  Output Type: Internal
  Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
  Driver File Version: 10.18.0014.4264 (English)
  Driver Version: 10.18.14.4264
  DDI Version: 11.1
  Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
  Driver Model: WDDM 1.3
  Graphics Preemption: Primitive
  Compute Preemption: Thread group
  Miracast: Supported
  Hybrid Graphics GPU: Integrated
  Power P-states: Not Supported
  Driver Attributes: Final Retail
  Driver Date/Size: 8/9/2015 04:52:04, 25076864 bytes
  WHQL Logo'd: Yes
  WHQL Date Stamp:
  Device Identifier: {D7B78E66-4956-11CF-C57F-F725B4C2C435}
  Vendor ID: 0x8086
  Device ID: 0x0A16
  SubSys ID: 0x05FA1028
  Revision ID: 0x0009
  Driver Strong Name: oem172.inf:5f63e5341cc65b69:iHSWM_w81:10.18.14.4264:pci\ven_8086&dev_0a16
  Rank Of Driver: 00DA2001
  Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
  DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
  Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
  D3D9 Overlay: Supported
  DXVA-HD: Supported
  DDraw Status: Enabled
  D3D Status: Enabled
  AGP Status: Enabled
  
  -------------
  Sound Devices
  -------------
  Description: Speakers (Realtek High Definition Audio)
  Default Sound Playback: Yes
  Default Voice Playback: Yes
  Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_102805F9&REV_1000
  Manufacturer ID: 1
  Product ID: 100
  Type: WDM
  Driver Name: RTKVHD64.sys
  Driver Version: 6.00.0001.6971 (English)
  Driver Attributes: Final Retail
  WHQL Logo'd: Yes
  Date and Size: 7/16/2013 23:14:12, 3486680 bytes
  Other Files:
  Driver Provider: Realtek Semiconductor Corp.
  HW Accel Level: Basic
  Cap Flags: 0xF1F
  Min/Max Sample Rate: 100, 200000
  Static/Strm HW Mix Bufs: 1, 0
  Static/Strm HW 3D Bufs: 0, 0
  HW Memory: 0
  Voice Management: No
  EAX(tm) 2.0 Listen/Src: No, No
  I3DL2(tm) Listen/Src: No, No
  Sensaura(tm) ZoomFX(tm): No
  
  ---------------------
  Sound Capture Devices
  ---------------------
  Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
  Driver Name: RTKVHD64.sys
  Driver Version: 6.00.0001.6971 (English)
  Driver Attributes: Final Retail
  Date and Size: 7/16/2013 23:14:12, 3486680 bytes
  Cap Flags: 0x1
  Format Flags: 0xFFFFF
  
  ---------------------
  Video Capture Devices
  Number of Devices: 1
  ---------------------
  FriendlyName: Integrated Webcam
  Location: Front
  SymbolicLink: \\?\usb#vid_0c45&pid_6705&mi_00#6&31f3bd8b&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
  Manufacturer: Microsoft
  HardwareID: USB\VID_0C45&PID_6705&REV_3710&MI_00,USB\VID_0C45&PID_6705&MI_00
  DriverDesc: USB Video Device
  DriverProvider: Microsoft
  DriverVersion: 6.3.9600.17217
  DriverDateEnglish: 6/21/2006 00:00:00
  DriverDateLocalized: 21/06/2006 12:00:00 AM
  Service: usbvideo
  Class: Image
  DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
  ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
  ProblemCode: No Problem
  BusReportedDeviceDesc: Integrated Webcam
  Parent: USB\VID_0C45&PID_6705\5&21be246a&0&5
  DriverProblemDesc: n/a
  UpperFilters: n/a
  LowerFilters: n/a
  Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
  ContainerCategory: Imaging

  Post edited by H_An_T123 on December 2015

  0
• rhiannon_may Posts: 7 New Member

  December 2015 edited December 2015

  I've got the same problem, I JUST got the game, I've played the demo just fine and the Sims 3 fine as well. I tried to star the game and the error message pops up, so I tried the Origin in game thing, still popped up. My computer or laptop is this
  Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
  Language: English (Regional Setting: English)
  System Manufacturer: TOSHIBA
  System Model: Satellite P850
  BIOS: 6.60
  Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
  Memory: 8192MB RAM
  Available OS Memory: 8082MB RAM
  Page File: 3261MB used, 6099MB available
  Windows Dir: C:\WINDOWS
  DirectX Version: 11.2
  DX Setup Parameters: Not found
  User DPI Setting: Using System DPI
  System DPI Setting: 96 DPI (100 percent)
  DWM DPI Scaling: Disabled
  Miracast: Available, with HDCP
  Microsoft Graphics Hybrid: Not Supported
  DxDiag Version: 10.00.10240.16384 64bit Unicode
  
  ------------
  DxDiag Notes
  ------------
  Display Tab 1: No problems found.
  Sound Tab 1: No problems found.
  Input Tab: No problems found.
  
  --------------------
  DirectX Debug Levels
  --------------------
  Direct3D: 0/4 (retail)
  DirectDraw: 0/4 (retail)
  DirectInput: 0/5 (retail)
  DirectMusic: 0/5 (retail)
  DirectPlay: 0/9 (retail)
  DirectSound: 0/5 (retail)
  DirectShow: 0/6 (retail)
  
  ---------------
  Display Devices
  ---------------
  Card name: Intel(R) HD Graphics 4000
  Manufacturer: Intel Corporation
  Chip type: Intel(R) HD Graphics Family
  DAC type: Internal
  Device Type: Full Device
  Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB011179&REV_09
  Display Memory: 1792 MB
  Dedicated Memory: 32 MB
  Shared Memory: 1760 MB
  Current Mode: 1366 x 768 (32 bit) (60Hz)
  Monitor Name: Generic PnP Monitor
  Monitor Model: unknown
  Monitor Id: LGD033A
  Native Mode: 1366 x 768(p) (60.019Hz)
  Output Type: Internal
  Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
  Driver File Version: 10.18.0010.4252 (English)
  Driver Version: 10.18.10.4252
  DDI Version: 11.2
  Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
  Driver Model: WDDM 1.3
  Graphics Preemption: DMA
  Compute Preemption: Thread group
  Miracast: Supported
  Hybrid Graphics GPU: Integrated
  Power P-states: Not Supported
  Driver Attributes: Final Retail
  Driver Date/Size: 7/29/2015 21:25:47, 10948400 bytes
  WHQL Logo'd: Yes
  WHQL Date Stamp:
  Device Identifier: {D7B78E66-4226-11CF-2366-0CDBB4C2C735}
  Vendor ID: 0x8086
  Device ID: 0x0166
  SubSys ID: 0xFB011179
  Revision ID: 0x0009
  Driver Strong Name: oem64.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.4252:pci\ven_8086&dev_0166
  Rank Of Driver: 00DA2001
  Video Accel:
  DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
  Deinterlace Caps: n/a
  D3D9 Overlay: n/a
  DXVA-HD: n/a
  DDraw Status: Not Available
  D3D Status: Enabled
  AGP Status: Not Available
  
  -------------
  Sound Devices
  -------------
  Description: Speakers (Realtek High Definition Audio)
  Default Sound Playback: Yes
  Default Voice Playback: Yes
  Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_1179FB04&REV_1000
  Manufacturer ID: 1
  Product ID: 100
  Type: WDM
  Driver Name: RTKVHD64.sys
  Driver Version: 6.00.0001.6794 (English)
  Driver Attributes: Final Retail
  WHQL Logo'd: Yes
  Date and Size: 12/10/2012 03:12:14, 3242896 bytes
  Other Files:
  Driver Provider: Realtek Semiconductor Corp.
  HW Accel Level: Basic
  Cap Flags: 0xF1F
  Min/Max Sample Rate: 100, 200000
  Static/Strm HW Mix Bufs: 1, 0
  Static/Strm HW 3D Bufs: 0, 0
  HW Memory: 0
  Voice Management: No
  EAX(tm) 2.0 Listen/Src: No, No
  I3DL2(tm) Listen/Src: No, No
  Sensaura(tm) ZoomFX(tm): No
  
  ---------------------
  Sound Capture Devices
  ---------------------
  Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
  Driver Name: RTKVHD64.sys
  Driver Version: 6.00.0001.6794 (English)
  Driver Attributes: Final Retail
  Date and Size: 12/10/2012 03:12:14, 3242896 bytes
  Cap Flags: 0x1
  Format Flags: 0xFFFFF
  
  ---------------------
  Video Capture Devices
  Number of Devices: 1
  ---------------------
  FriendlyName: TOSHIBA Web Camera - HD
  Location: Front
  SymbolicLink: \\?\usb#vid_04ca&pid_7012&mi_00#7&36570a5d&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
  Manufacturer: Microsoft
  HardwareID: USB\VID_04CA&PID_7012&REV_0009&MI_00,USB\VID_04CA&PID_7012&MI_00
  DriverDesc: USB Video Device
  DriverProvider: Microsoft
  DriverVersion: 10.0.10240.16384
  DriverDateEnglish: 6/21/2006 00:00:00
  DriverDateLocalized: 2006-06-21 12:00:00 AM
  Service: usbvideo
  Class: Image
  DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
  ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
  ProblemCode: No Problem
  BusReportedDeviceDesc: TOSHIBA Web Camera - HD
  Parent: USB\VID_04CA&PID_7012\0x0001
  DriverProblemDesc: n/a
  UpperFilters: n/a
  LowerFilters: n/a
  Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
  ContainerCategory: Imaging

  0
• phoebebebe13 Posts: 19,400 Member

  December 2015

  @H_An_T123 Unfortunately your computer is integrated CPU/GPU and not meant or designed for gaming. It's meant for browsing the web and light computer tasks but does not meet the requirements to play the game.
  
  @rhiannon_may since you have a stronger processor I'm assuming you have dual video cards. You did not post what your video card is. Have you tried this ? http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1

  0
• rhiannon_may Posts: 7 New Member

  December 2015

  @phoebebebe13 My apologies, I'm not sure how to find it. I clicked on the link you suggested and it is still doing the same thing unfortunately

  0
• phoebebebe13 Posts: 19,400 Member

  December 2015

  rhiannon_may wrote: »

  @phoebebebe13 My apologies, I'm not sure how to find it. I clicked on the link you suggested and it is still doing the same thing unfortunately

  
  windows key + R Key . In the run box type DxDiag. Hit ok let it load and save the text file to desktop. Copy and paste the report here. You will have to do this in sections in several posts. The report is long and will not fit in one post

  0
• rhiannon_may Posts: 7 New Member

  December 2015

  @phoebebebe13 Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
  Language: English (Regional Setting: English)
  System Manufacturer: TOSHIBA
  System Model: Satellite P850
  BIOS: 6.60
  Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
  Memory: 8192MB RAM
  Available OS Memory: 8082MB RAM
  Page File: 3261MB used, 6099MB available
  Windows Dir: C:\WINDOWS
  DirectX Version: 11.2
  DX Setup Parameters: Not found
  User DPI Setting: Using System DPI
  System DPI Setting: 96 DPI (100 percent)
  DWM DPI Scaling: Disabled
  Miracast: Available, with HDCP
  Microsoft Graphics Hybrid: Not Supported
  DxDiag Version: 10.00.10240.16384 64bit Unicode
  
  ------------
  DxDiag Notes
  ------------
  Display Tab 1: No problems found.
  Sound Tab 1: No problems found.
  Input Tab: No problems found.
  
  --------------------
  DirectX Debug Levels
  --------------------
  Direct3D: 0/4 (retail)
  DirectDraw: 0/4 (retail)
  DirectInput: 0/5 (retail)
  DirectMusic: 0/5 (retail)
  DirectPlay: 0/9 (retail)
  DirectSound: 0/5 (retail)
  DirectShow: 0/6 (retail)
  
  ---------------
  Display Devices
  ---------------
  Card name: Intel(R) HD Graphics 4000
  Manufacturer: Intel Corporation
  Chip type: Intel(R) HD Graphics Family
  DAC type: Internal
  Device Type: Full Device
  Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB011179&REV_09
  Display Memory: 1792 MB
  Dedicated Memory: 32 MB
  Shared Memory: 1760 MB
  Current Mode: 1366 x 768 (32 bit) (60Hz)
  Monitor Name: Generic PnP Monitor
  Monitor Model: unknown
  Monitor Id: LGD033A
  Native Mode: 1366 x 768(p) (60.019Hz)
  Output Type: Internal
  Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
  Driver File Version: 10.18.0010.4252 (English)
  Driver Version: 10.18.10.4252
  DDI Version: 11.2
  Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
  Driver Model: WDDM 1.3
  Graphics Preemption: DMA
  Compute Preemption: Thread group
  Miracast: Supported
  Hybrid Graphics GPU: Integrated
  Power P-states: Not Supported
  Driver Attributes: Final Retail
  Driver Date/Size: 7/29/2015 21:25:47, 10948400 bytes
  WHQL Logo'd: Yes
  WHQL Date Stamp:
  Device Identifier: {D7B78E66-4226-11CF-2366-0CDBB4C2C735}
  Vendor ID: 0x8086
  Device ID: 0x0166
  SubSys ID: 0xFB011179
  Revision ID: 0x0009
  Driver Strong Name: oem64.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.4252:pci\ven_8086&dev_0166
  Rank Of Driver: 00DA2001
  Video Accel:
  DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
  Deinterlace Caps: n/a
  D3D9 Overlay: n/a
  DXVA-HD: n/a
  DDraw Status: Not Available
  D3D Status: Enabled
  AGP Status: Not Available
  
  -------------
  Sound Devices
  -------------
  Description: Speakers (Realtek High Definition Audio)
  Default Sound Playback: Yes
  Default Voice Playback: Yes
  Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_1179FB04&REV_1000
  Manufacturer ID: 1
  Product ID: 100
  Type: WDM
  Driver Name: RTKVHD64.sys
  Driver Version: 6.00.0001.6794 (English)
  Driver Attributes: Final Retail
  WHQL Logo'd: Yes
  Date and Size: 12/10/2012 03:12:14, 3242896 bytes
  Other Files:
  Driver Provider: Realtek Semiconductor Corp.
  HW Accel Level: Basic
  Cap Flags: 0xF1F
  Min/Max Sample Rate: 100, 200000
  Static/Strm HW Mix Bufs: 1, 0
  Static/Strm HW 3D Bufs: 0, 0
  HW Memory: 0
  Voice Management: No
  EAX(tm) 2.0 Listen/Src: No, No
  I3DL2(tm) Listen/Src: No, No
  Sensaura(tm) ZoomFX(tm): No
  
  ---------------------
  Sound Capture Devices
  ---------------------
  Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
  Driver Name: RTKVHD64.sys
  Driver Version: 6.00.0001.6794 (English)
  Driver Attributes: Final Retail
  Date and Size: 12/10/2012 03:12:14, 3242896 bytes
  Cap Flags: 0x1
  Format Flags: 0xFFFFF
  
  ---------------------
  Video Capture Devices
  Number of Devices: 1
  ---------------------
  FriendlyName: TOSHIBA Web Camera - HD
  Location: Front
  SymbolicLink: \\?\usb#vid_04ca&pid_7012&mi_00#7&36570a5d&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
  Manufacturer: Microsoft
  HardwareID: USB\VID_04CA&PID_7012&REV_0009&MI_00,USB\VID_04CA&PID_7012&MI_00
  DriverDesc: USB Video Device
  DriverProvider: Microsoft
  DriverVersion: 10.0.10240.16384
  DriverDateEnglish: 6/21/2006 00:00:00
  DriverDateLocalized: 2006-06-21 12:00:00 AM
  Service: usbvideo
  Class: Image
  DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
  ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
  ProblemCode: No Problem
  BusReportedDeviceDesc: TOSHIBA Web Camera - HD
  Parent: USB\VID_04CA&PID_7012\0x0001
  DriverProblemDesc: n/a
  UpperFilters: n/a
  LowerFilters: n/a
  Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
  ContainerCategory: Imaging

  0
• rhiannon_may Posts: 7 New Member

  December 2015

  @phoebebebe13
  DirectInput Devices
  -------------------
  Device Name: Mouse
  Attached: 1
  Controller ID: n/a
  Vendor/Product ID: n/a
  FF Driver: n/a
  
  Device Name: Keyboard
  Attached: 1
  Controller ID: n/a
  Vendor/Product ID: n/a
  FF Driver: n/a
  
  Device Name: ENE CIR HID Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x1524, 0x0100
  FF Driver: n/a
  
  Device Name: Toshiba Hotkey Driver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x5664, 0x0930
  FF Driver: n/a
  
  Device Name: ENE CIR HID Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x1524, 0x0100
  FF Driver: n/a
  
  Device Name: USB Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x046D, 0xC52B
  FF Driver: n/a
  
  Device Name: ENE CIR HID Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x1524, 0x0100
  FF Driver: n/a
  
  Device Name: ENE CIR HID Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x1524, 0x0100
  FF Driver: n/a
  
  Device Name: Microsoft eHome Infrared Transceiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x045E, 0x006D
  FF Driver: n/a
  
  Device Name: USB Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x046D, 0xC52B
  FF Driver: n/a
  
  Device Name: Microsoft eHome Infrared Transceiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x045E, 0x006D
  FF Driver: n/a
  
  Device Name: USB Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x046D, 0xC52B
  FF Driver: n/a
  
  Device Name: Toshiba Hotkey Driver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x5664, 0x0930
  FF Driver: n/a
  
  Device Name: Microsoft eHome Infrared Transceiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x045E, 0x006D
  FF Driver: n/a
  
  Device Name: USB Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x046D, 0xC52B
  FF Driver: n/a
  
  Device Name: USB Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x046D, 0xC52B
  FF Driver: n/a
  
  Device Name: Microsoft eHome Infrared Transceiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x045E, 0x006D
  FF Driver: n/a
  
  Device Name: Toshiba Hotkey Driver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x5664, 0x0930
  FF Driver: n/a
  
  Device Name: USB Receiver
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x046D, 0xC52B
  FF Driver: n/a
  
  Poll w/ Interrupt: No
  
  -----------
  USB Devices
  -----------
  + USB Root Hub (xHCI)
  | Vendor/Product ID: 0x8086, 0x1E31
  | Matching Device ID: USB\ROOT_HUB30
  | Service: USBHUB3
  | Driver: USBHUB3.SYS, 11/25/2015 01:40:09, 516448 bytes
  |
  +-+ USB Composite Device
  | | Vendor/Product ID: 0x046D, 0xC52B
  | | Location: Port_#0002.Hub_#0003
  | | Matching Device ID: USB\COMPOSITE
  | | Service: usbccgp
  | | Driver: usbccgp.sys, 7/10/2015 06:59:39, 159072 bytes
  | |
  | +-+ USB Input Device (Logitech Download Assistant)
  | | | Vendor/Product ID: 0x046D, 0xC52B
  | | | Location: 0000.0014.0000.002.000.000.000.000.000
  | | | Matching Device ID: usb\vid_046d&pid_c52b&mi_00
  | | | Service: HidUsb
  | | | Driver: LogiLDA.DLL, 9/20/2012 15:02:06, 3933496 bytes
  | | | Driver: LdaCx2.dll, 9/20/2012 15:02:06, 2458936 bytes
  | | | Driver: msvcp110.dll, 9/20/2012 15:02:06, 661448 bytes
  | | | Driver: msvcr110.dll, 9/20/2012 15:02:06, 828872 bytes
  | | | Driver: vccorlib110.dll, 9/20/2012 15:02:04, 354264 bytes
  | | |
  | | +-+ HID Keyboard Device
  | | | | Vendor/Product ID: 0x046D, 0xC52B
  | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
  | | | | Service: kbdhid
  | | | | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
  | | | | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
  | | |
  | +-+ USB Input Device
  | | | Vendor/Product ID: 0x046D, 0xC52B
  | | | Location: 0000.0014.0000.002.000.000.000.000.000
  | | | Matching Device ID: USB\Class_03&SubClass_01
  | | | Service: HidUsb
  | | | Driver: hidusb.sys, 7/10/2015 06:59:38, 38400 bytes
  | | | Driver: hidclass.sys, 7/10/2015 06:59:38, 153088 bytes
  | | | Driver: hidparse.sys, 7/10/2015 06:59:38, 39936 bytes
  | | |
  | | +-+ HID-compliant mouse
  | | | | Vendor/Product ID: 0x046D, 0xC52B
  | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
  | | | | Service: mouhid
  | | | | Driver: mouhid.sys, 7/10/2015 06:59:39, 32256 bytes
  | | | | Driver: mouclass.sys, 7/10/2015 06:59:39, 59232 bytes
  
  ----------------
  Gameport Devices
  ----------------
  
  ------------
  PS/2 Devices
  ------------
  + Microsoft eHome MCIR Keyboard
  | Vendor/Product ID: 0x045E, 0x0000
  | Matching Device ID: HID\IrDeviceV2&Col06
  | Service: kbdhid
  | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
  | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
  |
  + Microsoft eHome MCIR 109 Keyboard
  | Vendor/Product ID: 0x045E, 0x0000
  | Matching Device ID: HID\IrDeviceV2&Col07
  | Service: kbdhid
  | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
  | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
  |
  + PC/AT Enhanced PS/2 Keyboard (101/102-Key)
  | Matching Device ID: *PNP030B
  | Service: i8042prt
  | Driver: i8042prt.sys, 7/10/2015 06:59:38, 114688 bytes
  | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
  |
  + HID Keyboard Device
  | Vendor/Product ID: 0x1524, 0x0000
  | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
  | Service: kbdhid
  | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
  | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
  |
  + Microsoft eHome Remote Control Keyboard keys
  | Vendor/Product ID: 0x045E, 0x0000
  | Matching Device ID: HID\IrDeviceV2&Col05
  | Service: kbdhid
  | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
  | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
  |

  0
• phoebebebe13 Posts: 19,400 Member

  December 2015

  @rhiannon_may I think your missing part of your display devices section. I googled your make and model laptop and I think you have an Nvidia GT 630m card along with intel. I need to see more of the display device section Thanks
  

  0
• rhiannon_may Posts: 7 New Member

  December 2015

  @phoebebebe13 I think I put all the display device section there... But I saw the Nvidia here
  Name: NVIDIA GeForce GT 630M
  Device ID: PCI\VEN_10DE&DEV_0DE9&SUBSYS_FB011179&REV_A1\4&228B6991&0&0008
  Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 10.18.0013.5354 (English), 7/30/2015 11:40:56, 448144 bytes
  Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 7/30/2015 11:41:03, 1299756 bytes
  Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvtdwu.inf_amd64_332025b115aecfe8\NvCplSetupInt.exe, 1.00.0005.0000 (English), 7/30/2015 11:41:01, 95305888 bytes
  Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 7/30/2015 11:41:03, 11920 bytes
  Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvd3d9wrap.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 155768 bytes
  Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvdxgiwrap.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:03, 105328 bytes
  Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\detoured.dll, 7/30/2015 11:41:03, 11920 bytes
  Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvd3d9wrapx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 185656 bytes
  Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvdxgiwrapx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:03, 125392 bytes
  Driver: C:\Program Files\NVIDIA Corporation\license.txt, 7/30/2015 11:40:57, 21910 bytes
  Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5204.20580 (English), 7/30/2015 11:40:57, 841544 bytes
  Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.5354 (English), 7/30/2015 11:41:02, 227984 bytes
  Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 7/30/2015 11:41:06, 72727 bytes
  Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.5354 (English), 7/30/2015 11:41:06, 415376 bytes
  Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:08, 1193616 bytes
  Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.02.0011.0000 (English), 7/30/2015 11:41:16, 105104 bytes
  Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.02.0011.0000 (English), 7/30/2015 11:41:16, 112784 bytes
  Driver: C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 11139216 bytes
  Driver: C:\WINDOWS\system32\DRIVERS\nvpciflt.sys, 10.18.0013.5354 (English), 7/30/2015 11:41:09, 31560 bytes
  Driver: C:\WINDOWS\system32\NvFBC64.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:03, 1052488 bytes
  Driver: C:\WINDOWS\system32\NvIFR64.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:07, 1061192 bytes
  Driver: C:\WINDOWS\system32\nvapi64.dll, 10.18.0013.5354 (English), 7/30/2015 11:40:58, 3344672 bytes
  Driver: C:\WINDOWS\system32\nvcompiler.dll, 7/30/2015 11:41:00, 42730128 bytes
  Driver: C:\WINDOWS\system32\nvcuda.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:02, 14510584 bytes
  Driver: C:\WINDOWS\system32\nvcuvid.dll, 7.17.0013.5354 (English), 7/30/2015 11:41:02, 2360976 bytes
  Driver: C:\WINDOWS\system32\nvd3dumx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 16009800 bytes
  Driver: C:\WINDOWS\system32\nvinfo.pb, 7/30/2015 11:41:07, 31976 bytes
  Driver: C:\WINDOWS\system32\nvinitx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:07, 177088 bytes
  Driver: C:\WINDOWS\system32\nvoglshim64.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 150832 bytes
  Driver: C:\WINDOWS\system32\nvoglv64.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:09, 30518928 bytes
  Driver: C:\WINDOWS\system32\nvopencl.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:09, 16159608 bytes
  Driver: C:\WINDOWS\system32\nvumdshimx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:13, 1165192 bytes
  Driver: C:\WINDOWS\system32\nvwgf2umx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:15, 18514616 bytes
  Driver: C:\WINDOWS\SysWow64\NvFBC.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:03, 976528 bytes
  Driver: C:\WINDOWS\SysWow64\NvIFR.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:07, 983368 bytes
  Driver: C:\WINDOWS\SysWow64\nvapi.dll, 10.18.0013.5354 (English), 7/30/2015 11:40:58, 2955832 bytes
  Driver: C:\WINDOWS\SysWow64\nvcompiler.dll, 7/30/2015 11:40:59, 37748880 bytes
  Driver: C:\WINDOWS\SysWow64\nvcuda.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:02, 11842680 bytes
  Driver: C:\WINDOWS\SysWow64\nvcuvid.dll, 7.17.0013.5354 (English), 7/30/2015 11:41:02, 2163856 bytes
  Driver: C:\WINDOWS\SysWow64\nvd3dum.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 12972336 bytes
  Driver: C:\WINDOWS\SysWow64\nvinit.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:07, 155280 bytes
  Driver: C:\WINDOWS\SysWow64\nvoglshim32.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 128512 bytes
  Driver: C:\WINDOWS\SysWow64\nvoglv32.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 22972560 bytes
  Driver: C:\WINDOWS\SysWow64\nvopencl.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:09, 13274560 bytes
  Driver: C:\WINDOWS\SysWow64\nvumdshim.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:13, 991336 bytes
  Driver: C:\WINDOWS\SysWow64\nvwgf2um.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:14, 15892904 bytes
  Driver: C:\WINDOWS\system32\nvdispco6435354.dll, 2.00.0043.0004 (English), 7/30/2015 11:41:03, 1898312 bytes
  Driver: C:\WINDOWS\system32\nvdispgenco6435354.dll, 2.00.0020.0002 (English), 7/30/2015 11:41:03, 1557648 bytes
  I'm not sure if this helps or not.

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