Hi everyone. I've had many problems with TS4 and Origin for a long time sadly. But one issue at a time, lol. Often, when I try to open the Sims, it only loads a white screen.... I give it some time and wait but I pretty much know at this point whether or not it will actually load the game (how sad I'm actually accustomed to this game not working, right? lol) The weird part is that this happens very randomly, but ALWAYS after the first time I try to launch the game. How does that even make any sense from a technical standpoint? How could the sims 4 load a white screen with a 50/50 chance it will not load and guaranteed will always load a white screen the first attempt? I don't understand.
It is actually very discouraging. I love this game and I'm super into my new family right now, but every time I want to play the sims, more often than not, I am opting to just not bother. I just go do something else, because I don't wanna deal with going through a whole ordeal just to try to open the game, esp if I only have like an hour to play, not even worth it. Because 100% of the time without any failure, it WILL load a white screen on my first attempt to open the game. Afterwards, it is about a 50/50 chance it randomly decides to finish loading the game or not. My laptop is very slow as it is. That is not EA's fault, but you see how this makes playing the game for me personally, extremely discouraging lol. Any solutions?
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Try turning off origin in-game and see if that helps. To do that, go to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Try starting the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
Try uninstalling and reinstalling origin and see if that helps
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @BeautifulLethality
Repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair.
Try resetting your sims 4 folder, starting a new save game file, and testing to see if it occurs there . To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated.
Start a new game and test to see if the issue is in that new save game.
Exit the game and then copy back the "options.ini" or "options" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @sallycat3
If you have cc/mods in your game, move your whole mods folder to the desktop. Then start the game and see if the issues are still there If it has helped with the issues, put your mods/ CC back into the newly generated mods folder that is in the sims 4 folder one by one or in batches and testing after each one to see which is the causes of the problem.
I am just checking that you have done these things :
Try turning off origin in-game and see if that helps. To do that, go to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Try starting the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
Repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
If the issues still remain, could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
After you have saved your dxdiag info on your computer, go to the pastebin site https://pastebin.com
and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the address with h.t.t.p as you are a new member and can’t post links.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase